How to Resolve iPhone Freezing During Calls

Have you ever had a heart-stopping moment when your iPhone freezes while you’re on a call? You’re not alone; we’re here to help you navigate this icy issue!

An iPhone freezes during a call may be due to software or network glitches. Several methods can address this situation. First, ensure your iOS is up-to-date. If the issue persists, try restarting your iPhone, checking your VPN settings, or updating your carrier settings. A force restart or resetting your network settings might do the trick if all else fails.

Are you ready to banish the cold? Let’s delve into these solutions to bring your iPhone back from its freeze!

Understanding & Fixing the Issue

When the iPhone freezes during a call, the entire phone, not just the dial pad, becomes unresponsive. For instance, the screen won’t register touches, making it impossible to switch the speaker mode on or off. The freezing issue affects all models of iPhone 14 and can recur with every received and answered call.

Various factors can contribute to this problem, such as software or network glitches. However, don’t fret – the problem can be resolved with the right steps.

Step 1: Update your iOS

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Ensure that your iPhone is running the latest version of iOS. Navigate to Settings > General > Software Update. If an update is available, you’ll see a notification badge on the Settings icon.

Step 2: Restart your iPhone

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Restarting your device can solve a multitude of issues, including freezing. To restart, press and hold the side button and one of the volume buttons simultaneously until the power-off slider appears. Drag the slider to turn off your iPhone. Press and hold the side button once the device has powered off completely until you see the Apple logo.

Step 3: Turn off VPN

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Some VPNs can cause the iPhone to freeze. To test if your VPN is the culprit, turn it off and see if the issue persists. If your phone still freezes during calls, delete the VPN profile by going to Settings > General > VPN and testing again.

Step 4: Update carrier settings

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Outdated carrier settings could cause freezing issues. To check for updates, go to Settings > General > About. If there’s an update, a popup will appear. Tap ‘Update.’ The process is quick and will be completed within seconds.

Advanced Troubleshooting Steps

These are considered advanced due to their depth, yet they remain entirely safe and will not result in data loss. The aim here is to ensure that your iPhone becomes stable and operates smoothly, especially during calls. Now, let’s dive in and explore these advanced troubleshooting steps.

Step 1: Force restart your iPhone

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If the freezing issue persists after applying the basic steps, force restarting your iPhone is the next action. This is also known as a hard reset, but rest assured that it doesn’t delete any data.

To force restart, press and release the volume up button, then quickly press and release the volume down button. Press and hold the side button. The power-off slider may appear – ignore it. Keep pressing the side button until the Apple logo appears.

Step 2: Reset network settings

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Are you still having the issue? The final resort is resetting your network settings. This step can solve many iPhone problems, including the freezing issue, but be aware that it will restore all network settings, like Wi-Fi connections, to the factory defaults.

Before you proceed, copy down your Wi-Fi names and passwords. Then, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and follow the onscreen instructions.

By following these instructions, you should be able to resolve the freezing issue on your iPhone 14 during calls. If the problem persists, it’s recommended to contact Apple’s customer support for further assistance.


  1. Why does my iPhone 14 freeze during calls?

    There could be various factors causing this issue. It could be due to software glitches, network issues, or certain VPN settings. Outdated iOS or carrier settings might also be the culprit.

  2. How can I update the iOS of my iPhone 14 to fix the freezing issue during calls?

    You can check for iOS updates by going to Settings > General > Software Update on your iPhone. If an update is available, a notification badge will be on the Settings icon.

  3. What is the purpose of a force restart on my iPhone 14, and does it delete any data?

    A force restart, a hard reset, is more like a complex version of a regular restart. It’s used to solve various iPhone problems, including freezing issues. This action does not delete any of your data.

  4. My iPhone 14 still freezes during calls, even after a forced restart. What can I do next?

    If force restarting doesn’t resolve the issue, you might need to reset your network settings. This will restore all your network settings, including Wi-Fi connections, to their factory defaults. Before doing so, please note your Wi-Fi names and passwords.

  5. What is Wi-Fi Assist on iPhone, and how might it affect my device’s connectivity?

    Wi-Fi Assist is a feature introduced in iOS 9 that switches your iPhone from Wi-Fi to cellular data when the Wi-Fi signal is weak. If your Wi-Fi is unstable, this could lead to issues with connectivity. You can turn off Wi-Fi Assist by going to Settings > Cellular or Settings > Mobile Data and then scrolling down to the bottom to find the option. Toggle the switch off to disable the feature. Remember, while Wi-Fi Assist can be beneficial in maintaining uninterrupted internet access, it can also lead to unexpected data usage if your Wi-Fi connection is frequently unstable.

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