You were using the Spotify app on your iPhone XR just fine until you updated your phone’s software to iOS 13. There are various reasons as to why certain app would crash, but the most apparent trigger that we can think of is the app itself being buggy or corrupted. Other than that, random software glitches and post-update bugs are among other factors that may result to an app that keeps crashing.
Spotify app is a digital music, audio and video streaming services that gives users access to millions of songs in different genres and other contents depending on the premium users are subscribed to. Playing music are totally free, but users can also upgrade their premium subscriptions. Indeed, a great app to be installed on smartphones, especially for those who are into music.
Tackled below are potential solutions to get rid and rectify Spotify keeps crashing issue after iOS 13. If you are among the many users who are experiencing the same problem, you’ve got to try these tricks. But before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone XR Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
First solution: Quit the Spotify app and then restart.
Random glitches might have triggered the Spotify app to keep on crashing, but can be immediately corrected by simply giving the app a quick restart. So before anything else, try this basic method to help fix the Spotify app crashing issue. Here’s how:
- Launch the App Switcher by swiping upward from the bottom screen up to the middle then hold.
- Once the App Switcher opens, swipe left or right to search for the Spotify app.
- Tap and hold the app preview and then tap the minus (-) icon to close or quit the app.
After the Spotify app has been completely closed, give it at least 30 seconds and then launch the app again. If it still keeps on crashing, troubleshoot your iPhone XS further.
Second solution: Restart (soft reset) your iPhone XR.
Another simple trick that you can try if the first solution didn’t fix the Spotify app that keeps crashing on your iPhone XS is to perform a soft reset. Soft reset or giving your phone a quick start usually clears out cache files from corrupted apps like Spotify. Here are the steps:
- Press and hold the Side/Power button and either Volume button simultaneously.
- Release both buttons once the Slide to Power Off command appears on the screen.
- Drag the power off slider to shut down your iPhone.
- After 30 seconds, press and hold the Side/Power button until the Apple logo appears.
In the event that your phone screen freezes or no longer responds as Spotify app continues to crash, a forced restart should be carried out. Here’s how:
- Quickly press and release the Volume Up button.
- Quickly press and release the Volume Down button.
- Finally, press and hold the Side/Power button until the Apple logo appears.
None of the reset causes data loss, so there is no need for you to back-up your saved files beforehand. Thus, random software glitches should be eliminated after either soft reset or forced restart. When your iPhone XR is completely back on, launch Spotify app again to check if the crashing problem is already fixed.
Third solution: Delete Spotify app and then reinstall.
This method provides the same output as with the forced restart and soft reset, but still worth a try. This usually deletes the app’s cache files and giving it a clean start. It is just that you’ll totally remove the app from your phone’s system and then install the app’s latest version available. To delete the app from your iPhone, follow these steps:
- From the Home screen, tap and hold any of the icons until it jiggles.
- Search for Spotify and then tap the X sign on top of the Spotify app icon.
- Tap Delete to confirm the deletion of the Spotify app.
- Restart (soft reset) after successfully deleting the app to completely dump app’s junk files and refresh your phone’s memory.
- Once your phone is powered on again, go to the App Store and search for the latest version of the Spotify app.
- Follow the onscreen instructions to download and install the app
After you have successfully installed the latest version of the Spotify app, launch the app to check if it is already working properly. If it still keeps crashing after this, then move on to the next solution.
Fourth solution: Check for and install pending apps updates.
If the previous solution didn’t effectively fix the crashing problem on the Spotify app, might as well check for and install pending apps updates to avoid other buggy and corrupted apps from conflicting with any of the apps like Spotify. Doing so will not only help stabilize your phone’s performance, but mainly to correct the original issue which is the Spotify that keeps on crashing issue after iOS 13. Should you wish to continue, here are the steps:
- From your Home screen, go to the App Store.
- Select your Profile icon located on the top-right corner of the screen.
- Scroll to and select Pending Updates section to see the list of pending apps updates.
- Tap Update All to install all available apps updates.
- Select Updated Recently section to view the apps updates that are recently installed.
Make sure to reboot (soft reset) your iPhone XR to ensure that the recently changes made are applied properly.
Fifth solution: Reset all settings on your iPhone XR.
The major software update possibly altered your phone’s current settings, yet this rarely affects the apps on your device. But there’s still a chance that the values and options that were automatically modified by the recent iOS update may have triggered conflict with the Spotify app causing it to crash. To rule this out, simply revert the settings to default using these steps:
- From Home, go to Settings.
- Select General.
- Scroll to and tap on Reset.
- Then select Reset all settings option.
- Enter your device passcode when asked to continue.
- Then tap on the option to confirm all settings reset.
Wait until your phone boots up again by itself. Once its back on, proceed to enable necessary features to use them again as this reset reverts all customized settings to the original values and options. A reset will always fix any app-related problems like Spotify that keeps crashing.
If none of the solutions above fix the Spotify app that keeps on crashing, it is possible that the problem lies with the app itself even if the issue emerged after the iOS 13 update. If this app isn’t that convenient to use anymore, then you can just delete the app and look for an alternative online music streaming service. Otherwise, you can directly contact Spotify to escalate the issue. There might be something wrong with the premium account that you are currently subscribed to, or there’s an on-going maintenance on their system. Nonetheless, Spotify should be able to address the issue as long as it within their scope of support. Hope you learn something from this post. Thank you for reading!
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