How to fix Pandora that keeps crashing on iPhone XS after iOS 13 update

Pandora is a free music-streaming service that allows users to create their own radio stations based on a favorite genre, song or artist. Just like any other app, Pandora is not exempted from succumbing common issues after updating to a major update like iOS 13. This is due to software bugs and glitches that affects your iPhone XS performance, causing apps to go rogue. 

If you’ve been using Pandora and has experienced crashing issue after updating to iOS 13, the solutions written on this article might be able to fix the problem. Check out the highlighted information below and see what you can do to rectify the Pandora that keeps crashing issue on your iPhone XS. 

Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone XS Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions. 

First solution: Force close the app then reboot your iPhone XS. 

If the Pandora app has been running in the background while iOS is updating, it could accumulate random bugs that might cause the crashing issue. Should the triggers be caused by erratic apps, closing the app might help you in fixing the problem. Here’s how to force close apps that are running in the background on your iPhone XS: 

  1. Swipe your finger up and then pause from the Home screen.
  2. Swipe left or right to navigate through the Pandora app preview. 
  3. Then swipe up on each app’s preview to close background app. 

You can perform the same steps to close all background apps. Doing so allows your phone to avoid conflicts that might affect the Pandora app’s performance. 

After closing all apps, perform a restart on your device to clear dump cache and refresh your phone’s system. There are two ways to do that. You can try first with a soft reset. Here are the steps: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

If the screen becomes unresponsive due to Pandora that keeps crashing and soft reset is not feasible, you can carry out a force restart to reboot your phone. This process also helps in totally closing errant apps. Here’s how it’s done: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After the phone reboots, relaunch the app then check if it still crashes. 

ALSO READ: How to fix an Apple iPhone XS that won’t update apps after iOS 13

Second solution: Check and install pending Pandora app update. 

New app updates often provides fixes for reported in-app issues. To add up, if the Pandora app is outdated, it might be the reason why it keeps crashing after iOS update due to incompatibility. If you have not set up automatic app updates, here’s how to manually check and update your app: 

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update Pandora.

You can also tap Update All to update all apps simultaneously. This will ensure that your apps are getting its best potential performance. Doing so will remove bugs and glitches that could cause conflict on Pandora. 

After updating all apps, reboot your iPhone XS to clear errant cache and refresh your phone’s system. 

ALSO READ: How to fix iMessage that’s not working after iOS 13 update on iPhone XS

Third solution: Uninstall then reinstall Pandora app. 

If the app is totally corrupted, it might not work properly unless you install it. Doing so will delete all app settings including errors and could potentially resolve the issue. Reinstalling the app is like downloading it for the first time, so you’ll get a holistic refresh. Here are the steps: 

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling. 
  2. Tap the X on the Pandora app to delete it.
  3. Select Delete to confirm the deletion of the app. 
  4. Perform a restart on your iPhone.
  5. After the reboot process is done, open the App store from the Home screen. 
  6. Tap on your profile icon then tap on Purchased. 
  7. Tap the Not on This iPhone tab.
  8. Select the Pandora app to reinstall it on your device.
  9. If you don’t see the app from the selected tab, try switching to All tab.

Allow your device to complete the installation. Once installed, relaunch the app and check if the issue has been rectified. 

Fourth solution: Reset network settings on your iPhone XS. 

For the online apps and services to work properly, correct network settings should be saved on your device. However, there’s a great tendency that the recent software update overrides the settings especially if the issue only started to occur after the update. Invalid settings on your phone can be eliminated by performing a reset network settings. Doing so will delete all customized network settings including those iOS overrides and revert them to the default configurations. If you wish to give this a shot, here’s how: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Once the reset process is completed, your phone will reboot automatically.  After it boots up, re-open Pandora to see if it works as intended. 

ALSO READ: How to fix an Apple iPhone XS that cannot open email attachments, unsupported file error

Fifth solution: Perform an all settings reset on your iPhone XS. 

If the previous method did not do any good on the issue, the iOS override might not be isolated on network settings, but it might also affect other settings on your phone. Since it is hard to determine which settings has been altered by the recent software update, doing a reset all settings might do the trick. Like reset network settings, this process will delete the settings on your phone. It will also wipe out other customized settings instead of just wiping out network settings alone. Simply refer to the steps below to carry out an all settings reset: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset All Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset. 

Your phone will reset automatically after the reset process and then apply default values and options. Enable your Wi-Fi to connect to your network then relaunch the Pandora app to check if it is working properly this time. 

The procedures listed above are the most common workarounds, proven to be effective in dealing with the crashing issue on your Pandora app. If none of them worked out in fixing the problem on your iPhone XS, your next option is to escalate this matter to Pandora support team. This might be due to an in-app bug that’s affecting the app’s performance. They can provide you with official recommendations on how to deal with the issue. 

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