How to fix iPhone XS that won’t connect to the App Store after iOS 13

The App Store rarely misbehaves as this is a platform developed and well-maintained by Apple that offers millions of apps which users can download and install. But no matter how furnished the App Store is, there is still a chance that it becomes vulnerable due to various issues. And if you are experiencing the same problem, pretty sure you won’t want to take this issue for granted.

In this post, I will walk you through in troubleshooting your iPhone XS that won’t connect to the App store. We will try to consider all possibilities and rule them out one after another until we can determine what the issue is and hopefully be able to fix it. If you’re an owner of this device and are currently being bugged by a similar issue, continue reading this post as you may find it helpful. 

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone XS Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

Possible reasons why your iPhone XS won’t connect to App Store

Server outage is among the various reasons why App Store won’t work properly. And therefore, there is nothing you can do but to wait until the server outage is over. If you are wondering how to determine or check for Apple outages affecting its online services like App Store, all you need to do is to visit Apple’s System Status page. On the other hand, network-related issues, random software glitches, and post-update bugs are also among the common triggers for App Store to act up. Fortunately, these triggers can be cleared out by performing the easy-to-do steps we have listed below. Read on the provided recommendations and learn how to fix your iPhone XS that won’t connect to App Store after the iOS 13 implementation.

First solution: Reboot your iPhone XS

Cached files and other corrupted data stored in your phone’s internal memory are among the possible triggers. To clear this out, give your iPhone XS a quick restart by doing these steps:

  1. Press and hold the Side/Power button and either Volume button for a few seconds.
  2. Release both buttons when the Slide to Power Off command appears.
  3. Drag the power off slider to the right to turn off your phone.
  4. After at least 30 seconds, press and hold the Side/Power button again until the Apple logo appears.

Nevertheless, this process will also help in properly implementing the recently installed iOS.

Once your iPhone XS is completely back on, try to access App Store again to see if you are already able to connect. 

ALSO READ: Apple iPhone XS won’t turn on after iOS 13 update. Here’s the fix.

Second solution: Toggle your Wi-Fi off and on again to fix your iPhone that won’t connect to the App Store

Unstable internet connection can also be the underlying cause. We know for a fact that online services and internet-operated apps are useless, unless you have a good and stable excellent internet connection. It could be that the recently installed software distorted your internet service and triggered the problem to emerge. Thus, refreshing your phone’s internet connection can be of help. Here’s how:

  1. Go to Settings from the Home screen.
  2. Select Wi-Fi.
  3. Toggle the Wi-Fi switch to disable the feature shortly, and then tap again to turn the feature back on.

Alternatively, you can also refresh your phone’s internet connection and the rest of the wireless functions by turning the Airplane Mode on and then off again. Here is how:

  1. Tap Settings from the Home screen.
  2. Select Airplane Mode.
  3. Tap the switch to enable the feature and then restart (soft reset) your iPhone XS.
  4. Once your iPhone XS is completely back on, head back to Settings->Airplane Mode and toggle the switch to turn the feature off again.

Once you are already reconnected to your wireless network, try to connect to the App Store and see if it is successful. If this trick doesn’t work, try the next method.

Third solution: Forget/delete Wi-Fi network, set up as new, and then reconnect.

Wi-Fi network that has been corrupted can no longer provide proper internet access. Though it is still showing good signal strength, it is not a guarantee that the wireless service it is providing is of high quality. Being said, you need to remove this corrupted network from your phone’s system and then set it up as new again. To do this, follow these steps:

  1. Launch the Settings app from your Home screen.
  2. Select Wi-Fi.
  3. Search for the currently used network then tap on the “i” information icon next to it.
  4. Tap the Forget this Network option.
  5. Then tap the option to confirm the deletion of the selected Wi-Fi network. Do the same to the rest of the saved Wi-Fi networks to avoid conflict.

After deleting/forgetting the Wi-Fi networks, restart (soft reset) your iPhone XS to delete the networks cache files. Then head over to Settings->Wi-Fi menu, select your Wi-Fi network and then set it up to connect. Don’t forget to check if the won’t connect to App Store problem has been rectified with this option.

Fourth solution: Turn off restrictions on your iPhone XS

Content & Privacy Restrictions or commonly known as Parental Controls allow you to manage your phone’s features, contents, and apps. Once this feature is enabled, the chosen apps or features can no longer be used or accessed. If the recent system update automatically altered your phone’s settings and possibly enabled this feature, you just need to turn the restrictions off especially for the App Store so you will be able to connect again. Here’s how to check and manage this feature on your phone settings:

  1. Tap Settings from the Home screen.
  2. Select Screen Time.
  3. Tap on Content & Privacy Restrictions and toggle the switch next to it to disable the feature.

Once you have removed the restrictions on your device particularly for the App Store, reboot your iPhone XS. Then launch App Store again to see if you are able to access it without having any issues.

ALSO READ: How to fix an Apple iPhone XS that is stuck on infinite boot loops after an iOS update

Fifth solution: Log out and log in again to App Store

Major software updates can sometimes be a pain especially when encountering errors after the implementation. Thus, being kicked out automatically from your App Store account after the update is no longer a surprise. Though is still shows on the screen that you are currently logged in, it is still possible that it was left on a sign out state; giving you errors when trying to download or install pending apps updates. To rule this out, simply log out from the App Store and then log in again. Here are the steps:

  1. Go to Settings from Home.
  2. Select iTunes & App Store.
  3. Tap on your Apple ID on the top-right corner of the screen.
  4. Then select Sign Out.

Reboot your iPhone XS device after logging out from Apple Store. Then head back to Settings->iTunes & App Store to log in again. Make sure to enter your correct username (Apple ID) and password.

Sixth solution: Reset all settings on your iPhone

One disadvantage of installing software on your iPhone is its tendency to automatically override the current phone’s settings especially if the settings were previously customized. Therefore, your phone’s smooth performance had been compromised. If the underlying cause as to why your iPhone XS won’t connect to the App Store after iOS 13, a full settings reset might help fix the problem. If you haven’t try this method before, here are the steps:

  1. From your Home screen, launch the Settings app.
  2. Select General.
  3. Scroll down to and tap Reset.
  4. Then select Reset all settings option.
  5. If prompted, enter your device passcode to continue.
  6. Then select the option to confirm the reset.

Your device will reboot by itself and loads up the default values and options. Re-enable the necessary features that you will be using in the future.Then try to access App Store again and see if it is already working.

Other options

  • Check and clear your phone’s internal memory: This option can only be applied if you are having trouble trying to download or update apps in App Store as these actions won’t be successful if your phone’s memory storage is already low. To check and free-up the memory space on your device, simply head to Settings->General->iPhone Storage. Delete unwanted files, apps, or transfer them to iClouds or iTunes when your phone memory space is showing less than 1gigabyte. This way, you will be able to allocate space for new files and apps updates.
  • Perform a force-refresh on the App Store: If happened that you were trying to get the updates to load in the App Store when “won’t connect” problem emerged, just do a force-refresh by dragging the screen downward until the spinning icon shows up on the Pending Update section screen.
  • Check and manage Date & Time settings: When trying to download and install apps in the App Store, Apple will check your phone’s Date & Time to possibly confirm your location. Thus, setting up the correct date and time on your phone is quite important to make successful updates and purchases in the App Store. Head to Settings->General->Date & Time and then select Set Automatically. With that, your phone will automatically change its date and time whenever you are in different territory.
  • Contact Apple Support: If you are still unable to connect to the App Store after performing the series of solutions provided above, you may contact Apple Support for further assistance. 

I hope that we’ve been able to help you fix your iPhone XS that won’t connect to the App Store. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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