The Gmail app is one of the most robust and commonly used email platforms in modern smartphones and tablets. While Apple devices have its very own a trusty Mail app, many people would still prefer to use Gmail for mobile email processing. But despite Gmail’s cogency, random app glitches and flaws still find a way to intervene and to stop the app from working.
In case you need some help dealing with the same problem on your iPhone XS Max Gmail app that doesn’t work, then the solutions I’ve lined up below might be able to help. Read on for more detailed solutions.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone XS Max Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Fixing Gmail app that’s not working on iPhone XS Max
Before troubleshooting, check and ensure that your iPhone has a stable Internet connection. Internet connectivity issues are often the main reason as to why online apps like Gmail suddenly stopped working. You can open a browser app to navigate through various websites or open other Internet-based apps to see if they’re working fine on your device. If there’s no problem with the Internet connection, then that’s when you may start ruling out other software-related factors using the following solutions.
First solution: Restart (soft reset) your iPhone XS Max.
If the Gmail app was working perfectly fine but suddenly stopped, then your iPhone may be just experiencing some random glitches, affecting online apps like Gmail. To solve these problems, reboot or soft reset your iPhone with these steps:
- Press and hold the Side/Power button and either of the Volume buttons simultaneously for a few seconds.
- When the Slide to Power off command appears, release the buttons.
- Then drag the power off slider to the right to turn off your iPhone.
- After 30 seconds, press and hold the Side/Power button again until the power logo appears.
Wait for the phone to finish the bootup sequence, then launch your Gmail app and check if it is already working.
In the event that your iPhone screen freezes when trying to run the Gmail app, performing a forced restart on your iPhone XS Max would be necessary. Here’s how it’s done:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Lastly, press and hold the Side/Power button until the Apple logo appears.
Once your phone is completely back on, re-launch the Gmail app and see if it already working.
Second solution: Close Gmail app and background apps.
An app that is left running in the background could eventually become rouge especially when they crashed. This is likely the cause of the problem if you forgot to close the Gmail app and left it suspended among other app for quite some time. To clear this out, follow these steps to end all background apps including Gmail on your iPhone XS Max:
- From the Home screen, swipe your finger up and then pause.
- Swipe left or right to search for the Gmail app card/preview.
- Then swipe up the Gmail app card/preview to close it.
Do the same to the rest of the running background apps not only to avoid them from conflicting with the Gmail app, but to prevent the apps from being corrupted as well.
Third solution: Remove/delete the email account and add it again.
This simple trick can also address random Gmail app problems in no time. It will delete any incorrect email account information that might have caused the Gmail app to experience such flaws. Just follow these steps to remove and re-add your Gmail account on iPhone XS Max:
- From the Home screen, go to the Settings app.
- Select Accounts & Passwords.
- Then tap on Accounts.
- Scroll down to and select Gmail.
- Tap on Delete Account.
Restart (soft reset) your iPhone and then add your Gmail account back.
To get this done, go back to your iPhone Settings-> Accounts & Passwords-> Add Account menu and then select Gmail as your email provider. Enter the correct login credentials to the corresponding fields.
Once the account is successfully added, launch the Gmail app on your phone and try to see if it’s already up and running properly again.
Fourth solution: Reset network settings on your iPhone XS Max.
Invalid or misconfigured network settings can also interfere with the Gmail app and may stop it from working properly. If you modified your phone’s network settings and then Gmail suddenly stops working, then it might help to revert the previous network settings on the phone. To reset the network settings on your iPhone XS Max, just follow these steps:
- Open the Settings app from the Home screen.
- Select General.
- Scroll down to and tap Reset.
- Then select the option Reset Network Settings.
- Enter your device passcode if prompted to continue.
- Then tap Reset Network Settings again to confirm the reset.
Give your iPhone time to completely reboot by itself. Once it’s back on, the network settings are already restored to defaults. To get back online, enable Wi-Fi and connect to your wireless network like what you did the first time you go online with your iPhone XS Max. Then, open the Gmail app and see if the problem is gone.
Fifth solution: Verify the IMAP on webmail to ensure that it is enabled.
IMAP (Internet Message Access Protocol) plays a vital role on every Gmail account. Your email account won’t be able to deliver mail to other devices if the IMAP feature is left disabled on your Gmail account settings. Make sure this isn’t causing you trouble by heading to the Gmail website through your iPhone’s browser app or using a computer. Here’s how:
- On your computer, open the Gmail website on the web browser.
- Then enter your correct email address and password. In case you are using your iPhone, you will be prompted with a message telling you do download the app. Just select Go to the Mobile Gmail site option.
- Once you are logged in to your email account, search for the link next to View Gmail In: and then select Desktop.
- Then tap Settings and select Forwarding and POP/IMAP option located at the bottom part. Make sure that it is enabled. Otherwise, tap the radio button if the feature is not yet enabled.
After making any necessary changes to your Gmail account settings, restart (soft reset) your iPhone and then launch the Gmail app and see if the problem is already resolved.
Sixth solution: Uninstall the Gmail app from your iPhone XS Max then install again.
If the app itself is unresponsive or doesn’t let you do anything, then it might have been inflicted by complex system errors and is therefore totally corrupted. If this is the case, you need to remove the flawed Gmail app from your phone and then install the latest version of the app through the App Store. Here’s how you do it:
- From the App screen, tap and hold the Gmail app until it starts jiggling.
- Tap the X icon on top of the Gmail app preview.
- Tap Delete to confirm the app deletion.
Alternatively, you can also delete the Gmail app by heading to Settings-> General-> iPhone Storage menu then select the Gmail app. Tap Delete app to confirm. Restart (soft reset) your iPhone after deleting the Gmail app. Then launch the App Store to download and install the latest version of the application. Simply follow the onscreen instructions to complete the app download and installation process. Give your iPhone another reboot to refresh its memory then see if Gmail is back up and working properly again.
Seek more help
For more advanced troubleshooting procedures and potential solutions, contact Gmail app support then relay the issue to them. You can also ask them to check the current status of the Gmail server from their end. Performing the above procedures should already be able to resolve the problem if minor software issues on the iPhone are to blame. But since it isn’t solved, there must be something wrong with the Gmail platform at the moment.
While waiting for Gmail to work properly again, you can switch back to the stock Mail app to manage emails on your iPhone XS Max.
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