Some owners of the Apple iPhone XS Max claimed that Facebook Messenger keeps crashing on their devices. Such problem could be just an issue with the app or a sign of a firmware problem. Random to frequent app crashes is often occurring among other symptoms of memory-related issues like when the phone storage is running low. It can also be inflicted by random software errors from minor firmware crashes or app glitches.
Generally, it’s a software-related issue and therefore possible to fix. Highlighted below are applicable solutions to a similar issue on the iPhone XS Max Messenger app that keeps crashing. Read on for more information.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Max Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Solution #1: Restart the Messenger app.
A simple yet effective way of fixing an app that keeps on crashing is by giving it a fresh restart. Doing so will clear the app’s cached files which might have triggered for the app to crash. To restart the Messenger app on your phone, follow the steps below:
- Go to the Home screen to get started.
- Then swipe up from the bottom of the screen and then pause slightly in the middle.
- Finally, swipe up on the Messenger app card/preview to close it.
If you see any other running apps in the background, follow the same steps to close and clear them out so as to prevent them from causing conflict with Messenger the next time you run it. After clearing all background apps, open the Messenger app and see if the problem is gone. If the app continues to crash, then troubleshoot further and try other applicable workarounds to eliminate other causing factors.
Solution #2: Force restart (soft reset) your iPhone XS Max.
The phone’s display can sometimes become unresponsive whenever an application keeps crashing or goes rogue. If this happens to your iPhone as the Messenger app crashes, performing a forced restart would be necessary to get your phone to its normal state. Here’s how you do it:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Side or Power button until the Apple logo appears on your screen.
Wait for your phone to boot up and then try loading Messenger app again to see if the problem is fixed.
Solution #3: Update or reinstall the Messenger app on your iPhone XS Max.
Just like Apple, third-party app/software developers also roll out periodic updates to keep their apps optimized and bug-free. Usually, developers push updates prior to or soon after a new iOS version is released. It’s their way of ensuring that their apps ready to adjust with the recent platform changes. If your apps were not set up to automatically install new updates, chances are that you’ve missed to implement a critical app update. This is when you need to manually install pending app updates from the App Store. Here’s how it’s done:
- From the Home screen, tap the App Store icon.
- Then, tap Updates icon located at the bottom right of the App Store screen.
- An Update button will appear next to Messenger if an update is available for the said app.
- Tap Update to install the latest version of the Messenger app.
- You can also tap Update All if there are multiple apps updates available.
If there is no pending update for Messenger, then reinstalling the app is an option to consider. Doing so fixes in-app errors that might have caused Messenger to become unstable. Here is how it’s done:
- From the Home screen, lightly touch and hold the Messenger app icon until it jiggles.
- Tap the X button in the upper-left corner of the Messenger app.
- Tap Delete to confirm.
After deleting Messenger app, reboot your iPhone and then open the App Store to search for and download the latest version of Messenger app available for your iPhone XS Max.
Just follow the onscreen commands to download and install the app from the App Store. Then give your iPhone another reboot when done installing the application to dump junk files from the phone memory and to refresh the system.
Solution #4: Reset Network Settings.
If your phone is experiencing network connectivity issues, internet-operated apps like Messenger is also prone to having issues including random crashes and stopping. To fix these problems, resetting the network settings on your iPhone can help. This reset wipes out all your current network configurations including errors tied to invalid or incorrect settings. Whenever you’re all set to reset network settings on your phone, simply refer to these steps:
- From the Home screen, tap on Settings.
- Tap General.
- Scroll down to and select Reset.
- Tap the Reset network settings option.
- When prompted, enter your device passcode.
- Then tap the Reset network settings option to confirm the process.
Your phone will reboot itself after the process. Once the phone is finished rebooting, launch the Messenger app and see if the problem is gone.
Solution #5: Delete old and unwanted contents from your iPhone.
Insufficient memory can also result for your phone apps crashing more often. Though it rarely happens to new iPhones as they entrenched big built-in memory capacity, it won’t hurt to double-check especially if you’re fond of downloading heavy apps. To check for the available storage:
- From the Home screen, go to Settings.
- Select General.
- Tap on iPhone Storage. A new screen containing a list of all your installed apps with their corresponding memory usage will then show up.
You can refer to the given recommendations under the iPhone Storage section to optimize your phone storage, if needed. You can also delete unwanted apps and files that are no longer useful to free up some space. Deleting old and obsolete apps is also recommended to halt these apps from causing trouble to other apps.
If none of the previous solutions is able to fix the problem and that your iPhone XS Max Messenger app continues to crash, your next option would be to escalate the problem to Facebook-Messenger support team. There’s a higher chance that the problem you’re dealing with is attributed to some server issues or fatal in-app errors that require more advanced solutions. As temporary solution, you may resort to using alternative online messaging platforms until you’re able to use Messenger without any more problems on your iPhone again.
I hope that we’ve been able to help you fix your iPhone XS Max with Messenger app that keeps crashing. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!