How to fix Apple iPhone XS Max Safari that stopped working after iOS 12.2 update

The latest iOS version 12.2 is now up for grabs to owners of later Apple handsets including the iPhone XS Max. The recent update to iOS does not only make the mobile operating system stable but also provides many add-on features that will surely benefit iOS device owners. Among the new added features are the Apple News+ subscription for 300 magazines and newspapers and the four new Animoji masks (Giraffe, Shark, Owl, and Warthog).

Definitely good enough reason to update your iPhone. But just like prior iOS versions, the iOS 12.2 update also has its own share of issues as some iPhone XS owners ended up unable to use Safari after updating. If you’re one of the affected users, then this post highlights applicable workarounds and possible solutions you can try on. Read on to learn what to do if Safari has stopped working on your iPhone XS Max following the iOS 12.2 implementation.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Max Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.

Why does Safari stopped working after updating your iPhone XS Max?

Prior reports have it that some iPhone owners are suddenly unable to load the page, or having unresponsive links, and sometimes the Safari app crashes. Apparently, these issues with the Safari browser are attributed to an iOS bug if not due to network connectivity issues such as unstable network connection, incorrect network settings or restricted network access, cookies settings, and app glitches. Generally, these are all attributed to the software and therefore, possible to fix on your end. Below are the possible fixes you can try.

Before troubleshooting, restart your wireless router or modem. Doing so will eliminate network connectivity symptoms attributed to firmware crashes on the router or modem you’re using. If you can access your modem/router at the moment, press the switch to power it off. While it’s powered off, unplug it from the AC adapter. After about 30 seconds, plug it back in and turn it on again. After restarting the router/modem, perform a soft reset or reboot your iPhone XS Max to clear and refresh its memory and operating system. Doing so will likewise eliminate minor post-update glitches that might have triggered occurrence of adverse symptoms.

Test launch Safari when your iPhone is finished rebooting and see if the the app is working already. If it’s still not working, then you may begin troubleshooting your device.

First solution: Check your data or Wi-Fi network connection.

Whenever you are unable to open links on Safari browser, it could be due to an unstable or intermittent network connection. Whether you are using Wi-Fi or cellular data network, make sure that you have excellent signal strength. Also, see to it that the Safari app is allowed to use cellular data on your phone. If you see a message “Cellular Data is Turned Off for Safari” or something similar, check and update your iPhone settings. Here’s how:

  1. Open the Settings app.
  2. Scroll down to and select Cellular Option.
  3. Check all the apps that use Cellular Data.
  4. If Safari has been disabled, toggle the switch indicator to enable it.

After you have configured the cellular data settings for Safari, launch the app again and see if it is already working. If not, then proceed to the next fix.

Second solution: Force close and re-launch the Safari app.

If the Safari app freezes, crashes or unable to load pages, performing a simple refresh on the app will likely fix it. It’s possible that the app is just experiencing some minor glitches from the recent iOS transition and ends up unstable. Restarting the Safari app also eliminates the cache memory of the app, and provides a fresh start. Here is how to re-launch the app on your iPhone XS Max:

  1. While you are on the Safari app, swipe your finger upward to close the app and return to the home screen.
  2. From the Home screen, swipe your finger upward starting from the bottom of the screen and hold for about a second. Wait until you see the App Switcher.
  3. Swipe up the Safari app to force quit it.

After a couple of minutes, re-launch the Safari app and check if it is already up and running.

Third solution: Check and manage Safari Cookies.

If you are unable to open a website on the Safari app, the problem might have something to do with the cookies that are being disabled. To rule this out, refer to these steps to check the browser settings and make sure everything is properly configured.

  1. From the Home screen, go to Settings.
  2. Select Safari.
  3. If the Block All Cookies is enabled, toggle the switch indicator to disable it.

Quit the Safari app after making these changes then launch it again to see if it is already working properly.

Fourth solution: Delete History, Cookies and Cache of the Safari App

Once you have enabled the cookies settings yet the problem continues, try to delete the history, cookies and cache of your Safari app. Congested cache memory can also interfere with the browser’s normal operations and thereby results to some infractions. Simply follow the steps to delete the browsing history and cookies on your iPhone XS Max Safari browser:

  1. From the Home screen, go to Settings.
  2. Select Safari.
  3. Tap Clear History and Website Data.
  4. Then, tap Clear History and Website Data to confirm.

However, if you want to clear your cookies without removing the browsing history; check below on how to do it:

  1. From the Home screen, go to Settings.
  2. Select Safari.
  3. Scroll down and tap Advanced.
  4. Then, navigate to Website Data and then tap Remove All Website Data.

Clearing the Website Data will also remove your saved login information. That said, you will need to re-enter your site logins and other relevant information the next time you access them with the Safari browser.

Fifth solution: Reset Network Settings

Incorrect network configuration or invalid network settings on the phone can also trigger for the Safari browser to act up. The update might have automatically changed or implemented network settings override that resulted to some conflicts. To rule this out, resetting network settings on your iPhone XS Max is recommended. Here’s how it’s done:

  1. From the Home screen, go to Settings.
  2. Select General.
  3. Tap Reset.
  4. Then, select Reset Network Settings.
  5. If prompted, enter your passcode and follow the onscreen guide to complete the process.

After the reset, saved network passwords for Wi-Fi will be erased. That said, you will need to re-enter the login credentials, then connect to your Wi-Fi network so as to get back online and use online apps and services on your iPhone XS Max. If you are using your mobile or cellular data, you will need to enable cellular data on your phone again. Once you’re connected, check if the Safari app is already working.

Sixth solution: Check and turn off your iPhone Restrictions.

The Safari app will not function at all of it is restricted on your iPhone settings. It is possible that the app was automatically restricted after the update to iOS 12.2 was implemented on your device. To make sure that isn’t what’s preventing Safari from working, follow these steps to check and manage your iPhone restrictions:

  1. From the Home screen, go to Settings.
  2. Select Screen Time.
  3. Tap Content & Privacy Restrictions. If prompted, enter your passcode.
  4. Scroll down and check under Allowed Apps section.
  5. Toggle the switch indicator to turn off restrictions for Safari app.

Or you can just disable Restrictions completely on your iPhone and see if that fixes the problem with Safari.

Seventh solution: Restore iPhone XS Max to Factory Settings

Among all the fixes to app-related issues and including the symptoms the Safari app is showing on your iPhone XS Max, performing a factory reset is by far the most effective solution. However, this should only be considered among the last options as it will erase everything from the phone including all saved data and personal information. Should you wish to try your luck in this reset, be sure to back up all your phone’s data and important contents to iCloud or iTunes so you can just recover them later when needed. Once you’re all set, you can perform a master reset through your phone’s settings or using a computer with the latest iTunes app.

To factory reset your iPhone XS Max through settings, just refer to these steps:

  1. From the Home screen, go to Settings.
  2. Select General.
  3. Scroll down to and tap Reset.
  4. Select Erase All Content and Settings.
  5. When prompted, enter your passcode. Then tap Erase All Content and Settings to complete the process.

If you prefer to do a factory reset on a computer using iTunes, connect your iPhone XS Max to the computer that has internet connection. Be sure to use the provided USB cable or Apple-supplied Lightning cable for your phone. Then, follow the onscreen instructions to back up and reset your iPhone XS Max.

After your phone has been restored to its factory settings using either methods, you can set it up as new or restore from a previous iOS backup. You can use the setup wizard to configure your device. Once you’re done with the set up and your iPhone XS Max is already connected to the Internet, launch the Safari app and see if the problem is gone.

If none of the given solutions worked for you, then you may escalate the problem to your carrier or directly report the issue to Apple Support so they can make further assessments on their end. Should this be found and confirmed to be a post-update bug, then Apple is obliged to create and program the required fix patch. While waiting for the official fix, you can always use other browser apps like Google Chrome and other trusted browser applications that are compatible with your iPhone XS Max and work perfectly with the iOS 12.2 platform.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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