Galaxy S10 Facebook keeps crashing after Android 10 update

Shortly after the Android 10 update was rolled out for the Samsung Galaxy S10, S10 Plus and S10e, some owners have reported that Facebook started to crash. It is apparently an app issue but considering the fact that it is one of the pre-installed applications, there’s always a possibility that it’s also a firmware problem. Fix Facebook that keeps crashing on Galaxy S10 after Android 10.

We have encountered this kind of issues in the past and in the case of the S10 with One UI 2.0, you may get the error ‘Facebook keeps stopping’ every time the app crashes. It is, of course, a very annoying problem but it does not necessarily mean that it’s serious. 

You may be able to make the app work perfectly again by doing one or a couple of troubleshooting procedures. That’s what we’re going to do here. We will guide you in troubleshooting your Galaxy S10. So if you’re one of the owners of this phone and are currently having a similar problem, continue reading as you may find this article helpful. 

If you’d rather watch than read…

Fixing Facebook that keeps crashing after Android 10

It is not clear yet why Facebook started to crash after an update but the best thing that you can do is to consider all possibilities and rule them out one after another until we can determine the reason why the problem occurs. So with all that being said, here are the things that you need to do to try and fix this issue…

First solution: Perform the Forced Restart on your phone

Minor firmware issues may cause apps to crash every now and then and that might be the case here. Thus, the first thing that you have to do, especially if the app was working properly prior to the reset, is the forced restart, it’s a simulated battery removal that refreshes your phone’s memory as well as reloads all the applications and services. 

How to force restart your device

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

After the reboot, launch Facebook to know if it still crashes. If it still does, then move on to the next solution. 

Second solution: Clear Facebook’s cache and data

Doing this procedure will reset the app back to its default settings and configuration, as well as replace the old cache and data. If this is just an issue with Facebook, then this solution will fix it. We have already proven that this solution is very effective, so you should try it. Here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Facebook. 
  5. Tap Storage. 
  6. Touch Clear cache.
  7. Touch Clear data and then tap OK to confirm. 

After doing this and Facebook still keeps crashing, then move on to the next procedure. 

Third solution: Make sure you have an Internet connection

The Facebook app needs an Internet connection for it to work properly. It won’t be able to update the timeline if there’s no connection. Aside from that, you won’t be able to create new posts. 

If your Galaxy S10 lost its connection, there’s a tendency that Facebook will crash because it will keep on reconnecting for it to be able to show you the usual data on your timeline. Needless to say, it must be connected to the servers consistently. 

To make sure that your phone has an Internet connection, try to browse any website or download an app from the Play Store. 

However, if your phone has a stable Internet connection but Facebook still crashes, then move on to the next solution. 

Fourth solution: Reset all the Settings on your device

The next thing that you need to look into is the possibility that Facebook keeps crashing due to some inconsistencies in the settings. So to rule out this possibility, reset all the settings on your device by following the instructions below. 

How to reset the settings on your phone

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap General management. 
  4. Touch Reset. 
  5. Tap Reset settings. 
  6. Tap the Reset settings button. 
  7. If prompted, enter your PIN, Password or Pattern. 
  8. Finally, tap Reset.

If the settings reset does not fix the problem, try the next one. 

Fifth solution: Delete the old system cache

In doing this procedure, you’re not actually just deleting the old system cache, you’re having it replaced. It is important to do this procedure because it’s possible that the system cache has been corrupted. So you need to restart your phone into the recovery mode and then wipe the cache partition from there. 

How to wipe the cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Wait until your phone has finished restarting and then open Facebook to know if it still closes on its own. 

Sixth solution: Master reset your Galaxy S10

If all else fails, the only option left for you to do is the reset. The fact is any app issues can be fixed by a reset. However, prior to the reset, make sure to create a copy of your important files and data as they will all be deleted and you may not be able to recover them. After creating a backup, you may remove your google account so that you won’t be locked out should you forget your password. When ready, follow the instructions below to reset your device. 

How to perform the Master Reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Once the reset is complete, set up your Galaxy S10 as a new device.