The camera is one of the core apps on your Galaxy S10. It comes pre-installed on your device and it’s being updated through firmware updates. Recently, Samsung rolled out a major update to its flagship devices–the Android 10 that comes with an improved One UI 2.0. 
The update basically brings improvements to the device but some owners seem to have encountered issues after installing it. Aside from performance issue, the camera reportedly started to close by itself without apparent reason.
That is a sign that the app keeps crashing and such a problem can be limited to the app only, or it can be a sign that there’s an issue with the firmware that needs to be addressed immediately and that’s the purpose of this post.
We will be guiding you in troubleshooting your Galaxy S10 with its camera that keeps crashing after the Android 10 update. So, if you’re one of the owners of this phone and are currently being bugged by a similar problem, continue reading below as we may be able to help you.
Troubleshooting a Galaxy S10 with Camera issues after Android 10
The best way to fix this problem is to consider all possibilities and rule them out one after another until we can determine the reason why the camera closes by itself.
We have encountered this problem a few times in the past and we know it’s not really that serious as long as it’s not due to a hardware damage. So, assuming that this only started after you finished updating your Galaxy S10 into Android 10, then here’s what you need to do:
First solution: Do the Forced Restart to refresh all services
When it comes to problems that occur after an update, the first thing that you have to do is the forced restart. It will refresh all the services and applications on your phone and if the camera closes by itself due to a minor issue with the firmware, then this will be able to fix it.
How to force restart a Galaxy S10
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.
The first thing that you have to do once your phone has finished rebooting is to open the camera to see if it still closes by itself. If it still does, then move on to the next solution.
If you’d rather watch than read…
Second solution: Clear the cache and data of the Camera
Clearing the cache and data of the app will actually reset it. It is very important that you do this procedure because there’s always a possibility that the camera crashes due to corrupt cache or data files. If this is just an app problem, then deleting the cache and data is more than enough to fix it. Follow the instructions below to reset the camera. 
How to delete the cache and data of camera
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap camera.
- Tap Storage.
- Touch Clear cache.
- Touch Clear data and then tap OK to confirm.
After the app reset, launch camera and see if it still crashes or closes by itself.
Third solution: Bring all Settings back to factory defaults
We don’t know for sure what caused this problem at this point, but for the sake of being thorough in our troubleshooting, we need to rule out the possibility that the camera crashes by itself due to some inconsistent settings. Thus, you need to reset all the settings on your phone.
How to reset all settings
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and tap General management.
- Touch Reset.
- Tap Reset settings.
- Tap the Reset settings button.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Reset.
Once the settings reset is finished, open camera to see if it still crashes.
Fourth solution: Delete the old system cache
A corrupted system cache can also cause performance issues like app crashes and random freezes. That might be the case here so you need to delete the old system cache so that it will be replaced with a new one.
What you have to do is reboot your Galaxy S10 into recovery mode and wipe the cache partition from there. The firmware will create a new cache automatically. To do this, follow the instructions below.
How to wipe the cache partition
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10 logo shows, release all three keys.
- Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
If the camera still crashes even after replacing the system cache, then you have no other choice but to reset your phone.
Fifth solution: Do the Master Reset on your Galaxy S10
The fact is a reset will always fix any app-related problems including this one provided that the first has not been modified in any way. So if all else fails, you should do the master reset.
But before you actually do that, make sure to create a copy of your important files and data so that you won’t lose anything. After the backup, remove your google account just to be safe. When ready, follow the instructions below to reset your phone.
How to Master Reset your device
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10 logo shows, release all three keys.
- Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
When you’ve finished the reset, set up your Galaxy S10 as a new device.
I hope that we’ve been able to help you.
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