In this post, we will show you what to do if the Galaxy Note 20 camera keeps crashing shortly after the Android 11 update. Camera related problems aren’t really common and when they occur, there’s always a possibility that it’s due to a hardware issue. Continue reading to learn how to fix it.
The Galaxy Note 20 has a great camera and while the device has been really stable but some users have encountered some issues with it. Some of our readers reported about the camera that reportedly started to crash after the Android 11 update.
Such an issue might be due to a software-related problem but as an owner, you should take a little time troubleshooting it. So if you’re one of them with a problem like this, here’s what you should do:
First solution: Close the camera and other apps
When it comes to app crashes, there’s always a possibility that the problem is with the app only. In that case, you can easily fix it by closing the app and opening it again. So that’s what you have to do first if you encounter this problem. Here’s how you do it:
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- Tap the Recent Apps key to view the apps running in the background.
- Tap Close All to force stop all applications.
After doing that, try opening the camera to see if the problem is fixed. If your Note 20 camera still crashes, then move on to the next solution.
Second solution: Do the Forced Restart
If the first solution fails, then the next thing you have to do is to refresh your phone’s memory as well as reload all apps and services. You can do so by performing the Forced Restart, or the simulated battery removal. Here’s how it’s done on your Galaxy Note 20:
- Press and hold the Volume Down button and the Power key for 10 seconds. This will trigger your device to shut down and power back up.
- Once the logo shows, release both keys and allow the phone to finish the boot process.
After the restart, open the app one more time to see if the problem is fixed.
Third solution: Run your Note 20 in Safe Mode
Another possibility that we need to consider is that the problem can be caused by third-party applications. As we know, there are a lot of apps that use the camera. Apps like Instagram, Facebook and other social media platforms always ask users to give them permission to use the camera. There are times when they too, develop some issues and affect the core feature they’re using.
So run your Galaxy Note 20 in Safe mode to temporarily disable all third-party apps and services to see if the problem still occurs. Here’s how you do that:
- Swipe down from the top of the screen, and then tap the Power icon.
- Tap and hold the Power off option until it turns into the Safe Mode icon.
- Tap Safe mode and wait as your Note 20 reboots.
- Once it has finished rebooting, you will notice that there’s text on the lower left corner that says Safe mode.
Now launch the Camera and see if it still crashes. If it still does, then try the next solution.
However, if the problem doesn’t occur while your Galaxy Note 20 is in this mode, it means there is or there are third-party applications that cause the problem. Determine which of your apps has an issue and then reinstall it.
Fourth solution: Clear the cache and data of the Camera
Assuming that the camera of your Note 20 still crashes even in safe mode, then it’s time to troubleshoot the app itself. What you have to do about it is to clear the cache and data. Doing so will reset the app and bring it back to its default configuration. If it’s just an app problem, this procedure can be enough to fix it. Here’s how it’s done:
- Go to the screen where the Camera icon is located.
- Tap and hold on the Camera icon until options show.
- Tap App info.
- Touch Storage.
- Tap Clear cache.
- Now, tap Clear data and touch OK to confirm.
After doing this procedure, try to see if the camera is still not working properly. If not, then try the next solution.
Fifth solution: Reset the settings of your device
When troubleshooting a phone with a camera that keeps crashing, you should be thorough enough to determine the problem. With that being said, the next thing you have to do is to reset the settings of your device because it’s possible that such an issue is caused by some inappropriate settings. So follow these steps to reset the settings on your device:
- Swipe down from the top of the screen and tap the gear icon, or simply tap the icon from the app drawer.
- Scroll down to the bottom of the screen to find General management and tap on it.
- Select Reset to view other reset options.
- Look for Reset all settings and tap on it.
- Tap the Reset settings button and if prompted, enter your security lock.
- Tap the Reset button to proceed.
After doing this procedure, immediately check if the issue is fixed. If not, try the next solution.
Sixth solution: Factory reset your Note 20
Your last resort will be a reset. If this is just a problem with the firmware, then a factory reset will be able to fix it. If not, then it’s probably a hardware problem and you have to get your phone checked.
However, before the reset, make sure to create a backup of your important files and data as they will be deleted and you may not be able to retrieve them after that. Once you’re ready, follow these steps to reset your Galaxy Note 20:
- Swipe down from the top of the screen and then tap the Settings icon.
- Find and tap General management.
- Touch Reset.
- Tap Factory data reset.
- Scroll down to the bottom of the screen and tap Reset.
- If prompted, enter your PIN, Password or Pattern.
- Tap Delete all.
- Enter the password of your Samsung account to verify your identity, and wait until the reset is finished.
Once the reset is finished, set up your phone as a new device and then try to see if the camera still crashes. If it still does, then bring your phone to the tech.
And those are the solutions you can try if the Galaxy Note 20 camera keeps crashing.
We hope that this troubleshooting guide has been helpful one way or the other.
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