Fix Samsung Galaxy S10e that shows the error “Messages has stopped”

The error message “Unfortunately, Messages has stopped” that seems to be bugging some owners of the Samsung Galaxy S10e means that the default texting app called Messages has stopped working or keeps crashing for some reason. Most of the time, it’s just a minor issue with the app and therefore, pretty easy to fix. However, there are times when an error like this is also caused by a serious firmware issue.

That’s why in this post, I will walk you through in troubleshooting your Galaxy S10e that keeps showing the “Messages has stopped” error. We will look into every possibility and rule them out one by one until we can determine the cause of the problem and hopefully fix it. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10e Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Fixing ‘Messages has stopped’ error on Galaxy S10e

If the error suddenly popped up without apparent reason or cause, then this problem could be fixed by doing a couple of troubleshooting procedures. If not, then we will resort to methods that have great impact on your phone’s performance. With all that being said, here’s what you need to do about your phone with ‘Messages has stopped’ error.

First solution: Force reboot your Galaxy S10e

The first thing you must do is make sure that this problem is not due to a minor firmware issue. Glitches happen all the time and among the most common results are app crashes and poor performance. Therefore, try to force restart your phone and see if the problem gets fixed. This is how you do it:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.

Doing so will restart your phone like it normally does but its memory is refreshed and all its apps and services. Once the device becomes active after the reboot, open Messages and see if the app still crashes. If it still does show the ‘Messages has stopped’ error instead of working properly, then move on to the next procedure.  

ALSO READ: Samsung Galaxy S10e keeps showing the virus infection warning

Second solution: Use your phone in Safe Mode

This will tell us immediately if the cause of the problem is a third-party app or not because in safe mode, all downloaded apps are temporarily disabled. Only the pre-installed applications can run while the phone is in this mode so you can easily determine what causes Messages to stop working. Here’s how to reboot your phone in safe mode:

  1. Press and hold the Power key until options show.
  2. Tap and hold the Power off option until it changes into Safe Mode.
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.

If you can use the app without any issues while in this mode, you will have to look for the app that’s causing the problem and uninstall it. For you to be guided accordingly on what to do next, follow these steps:

  1. Restart your phone normal to boot into standard mode.
  2. Remember the apps you installed about the time when the phone starts to reboot by itself.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down.
  4. Tap the Settings icon on the upper-right corner.
  5. Scroll to and then tap Apps.
  6. Find and tap suspected app.
  7. Tap Storage.
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall.
  10. Confirm that you want to remove the app from your phone.  

However, if the error “Messages has stopped” still pops up when you try sending a text message or when you open it while the phone is in safe mode, then it’s time to troubleshoot the app itself.

Third solution: Clear the cache and data of Messages

The next thing you should do if the problem seems to point to a firmware issue is to clear the cache and data of the Messages app to reset it. If the problem is with the app, this procedure will fix it as it reverts it back to its default configuration as well as delete and replace its cache and data files that may have been corrupted. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Messages.
  5. Tap Storage.
  6. Touch Clear cache.
  7. Touch Clear data and then tap OK to confirm.

Take note that you may lose your messages if you did this but it’s a necessary procedure for this kind of problem. After this, open the app and see if the ‘Messages has stopped’ error still shows up. If it still does, then you have no other choice but to do the next procedure.

ALSO READ: Samsung Galaxy S10e won’t connect to WiFi: Here’s the real fix.

Fourth solution: Wipe cache partition to fix Messages has stopped error

I have encountered this problem a few times in the past on different devices. Once of the solutions I used was to delete the system cache. When you wipe the cache partition, you’re not just deleting the system cache, you’re actually replacing it with a new one. It means that all possible corrupt caches will be replaced with new ones and that might just fix the problem. Here’s how you do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all three keys.
  4. Your Galaxy S10e will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After the phone has restarted, open the app and see if the Messages has stopped error still pops up. If it still does, then you have to reset your phone.

Fifth solution: Backup important files and reset your phone

It might be just an issue with one app that keeps crashing but take note that Messages is one of the pre-installed and core applications. Meaning, it’s embedded in the firmware and if it has issues, it could be just a result of a more serious firmware problem. So, the next thing you have to do and the ultimate solution to this problem is a master reset. However, before you actually reset your phone, make sure to create a backup of your important files and data as they will be deleted. Also, it’s better to remove your Google account from your phone so that you won’t be locked out after the reset. Once everything is set, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all three keys.
  4. Your Galaxy S10e will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the ‘Messages has stopped’ error on your Galaxy S10e. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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