The error message “Unfortunately, Facebook has stopped” that seems to be bugging some owners of the Samsung Galaxy S10 is actually not a serious problem since it concerns only a third-party application. But there are times when this kind of issue is actually just a result of a serious firmware problem. That’s the reason why you would need to troubleshoot your device to determine if this is just a minor problem or a serious one.
In this post, I will walk you through in troubleshooting your Galaxy S10 that keeps showing the Facebook has stopped error. I will share with you the procedures we’ve been using in fixing this kind of problem. So, if you’re one of the owners with this kind of issue, continue reading as this article may be able to help you one way or another.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Fixing Galaxy S10 with Facebook has stopped error
Applications errors like this one are generally easy to fix. You don’t need help from a technician to get rid of the Facebook has stopped error or expert knowledge. Just following the procedures below can make your phone work perfectly again. Here’s what you have to do:
Force restart your phone first
Perform the forced restart first because it’s always possible that the Facebook has stopped error is due to a minor firmware issue. It could be just due to a glitch or something like that. Such issues can easily be by this procedure. To do this, press and hold the volume down and power keys at the same time for 10 seconds or until the logo shows up.
Once the phone has successfully rebooted, open the app and see if the Facebook has stopped error still pops up. If so, then try the next solution.
Clear cache and data of Facebook app
Clearing the cache and data of the Facebook app will reset it back to its default settings and configuration. If the Facebook has stopped error is due to a minor issue with the app itself, then this procedure will be enough to fix it. To clear the cache and data, follow these steps:
Swipe down from the top of the screen to pull the notification panel down.
- Tap on the Settings icon located at the top-right corner of the display.
- Scroll to and tap Apps.
- Now, look for Facebook and tap on it.
- Tap Storage.
- Touch Clear cache.
- Touch Clear data and then tap OK at the bottom of the screen.
After this, restart your phone to refresh its memory and once it becomes active, open the app again and see if the Facebook has stopped error still shows up. If it still does, then move on to the next solution.
Try to update Facebook
Facebook makes sure that its apps are updated regularly so that they will work without a hitch. However, there are times when the apps aren’t updated automatically especially if the user disabled automatic updates. In this case, you will have to manually initiate the update if there’s an update available for the app. To do this, follow these steps:
- Open Google Play Store.
- Tap the menu icon on the left side of the search bar.
- Tap My apps & games.
- Scroll through the list of apps to see if Facebook is one of them.
- If you can see facebook, then tap the Update button on its right.
But if facebook isn’t one of the apps listed to have pending updates, then move on to the next solution.
Factory reset your phone to fix Facebook has stopped error
We’ll go straight to Factory reset because while Facebook is a third-party app, you cannot uninstall it from your phone. It is, somehow, embedded in the firmware so the best thing you can do at this point is to reset your device to fix the facebook has stopped error.
Before the reset, backup your important files and data as they will be deleted and you may no longer recover them after that. Also, don’t forget to remove your Google account as well as you Samsung account if you’ve already set them up in your phone. Once everything is set and ready for your Galaxy S10, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!