Fix iPhone XS Max that is unable to check for iOS 13.2 update

To download and install an iOS update wirelessly on your phone is not that complicated. As long as your phone has internet connection, you can have this new iOS version installed in no time. But during the iOS 13.2 update, a lot of users complained that they were unable to check for the update. For no clear reason, it’s all “unable to check for update” they’ve got after tapping the Software Update option from the menu settings. In this post, we have listed the potential solutions to fix iPhone XS Max that is unable to check for iOS 13.2 update and the possible triggers. Read on.

Troubleshooting iPhone XS Max that is unable to check for iOS 13.2 update

One factor that user should consider when installing major software updates on iOS device is the status of their phone’s internet connection. We know for a fact that this kind of update requires a stable and fast internet connection. If there’s nothing wrong with your internet and still you are unable to check for the iOS update, it’s also possible that Apple is currently having a server maintenance. To verify, you can check the Apple Support website and search through the Apple’s system status page to check for real-time outages. If Apple’s server is perfectly in good state, troubleshoot your iPhone XS Max as the problem could be with your end.

Also read: Fix common errors when and/or after installing iOS 13.2 on iPhone XS Max

First solution: Refresh your internet connection to fix iPhone XS Max that is unable to check for iOS 13.2 update.

System glitches might have triggered connectivity issue on your iOS device that even it is showing a stable internet signal, the speed is not good enough for the phone to communicate with Apple’s server and therefore, you are unable to check for the available iOS update. If the problem is tied up with connectivity errors, it is ideal to refresh your internet connection. This can be done by simply turning your Wi-Fi off and on again. Here’s how:

  1. Go to Settings from Home.
  2. Select Wi-Fi and toggle the switch to turn the feature off.
  3. After a few seconds, toggle the switch again to turn the Wi-Fi feature back on.

Another way of eliminating glitches affecting your phone’s connectivity status, turn the Airplane Mode on and off again. This will not only refresh your phone’s Wi-Fi network but the rest of wireless radios and services. Do these steps:

  1. From the Home screen, launch the Settings app.
  2. Select Airplane Mode.
  3. Toggle the switch to turn the feature on. While the Airplane Mode is on, your phone’s wireless radios and services are temporarily suspended.
  4. After a few seconds, toggle the switch off to disable Airplane Mode. This will also re-enable your wireless radios including Wi-Fi.

All system glitches inflicted your network connectivity should then be eliminated after your internet service has been refreshed. Then see if you are now able to check for iOS 13.2 update.

Second solution: Restart your iPhone XR. (soft reset)

If you are still unable to check for iOS update, might as well phone’s entire system. This can be done by giving your phone a quick restart via soft reset. Here is how:

  1. Press and hold the Side/Power button and either Volume button simultaneously.
  2. Release both buttons when the Slide to Power Off command appears and drag the power off slider to the right to turn off the phone.
  3. After 30 seconds, press and hold the Side/Power again until the Apple logo appears.

Wait until your phone is completely back on and then head back to Settings->General->Software Update. It may take a couple of minutes for your phone to scan for new software update. If it is giving you an error message “no update available” or not giving any notification at all, try to next option.

Third solution: Forget Wi-Fi network and then reconnect to fix iPhone XS Max that is unable to check for iOS 13.2 update.

The internet service on your iOS device plays a vital role in this process, and the outcome of the update depends on your phone’s internet performance. If happens that your Wi-Fi network becomes totally corrupted, there will also lead to a failure iOS update. For you to be able to check for and install the iOS 13.2 update, we need to rectify first the possible network connectivity issue on your device. Since the previous internet refresh didn’t fix the  problem, let us try to remove the Wi-Fi network from your phone’s system as this might have become corrupted. Follow these steps to forget or remove the Wi-Fi network from your device:

  1. From Home, go to Settings.
  2. Select Wi-Fi and make sure that it is enabled.
  3. Tap the information “i” icon next to your Wi-Fi network’s name.
  4. Then tap Forget This Network to delete the network.
  5. Tap Forget to confirm.

If you have other saved network, delete all of them to prevent your phone to automatically connect to any of the networks whenever the Wi-Fi feature on your device is on. Once all of the saved network are deleted, restart (soft reset) your iPhone XS Max to fully remove cache files from the corrupt network/s. Then head back to Settings->Wi-Fi to set up your network again and then reconnect. Don’t forget to check if you are already able to check for the iOS 13.2 update.

Fourth solution: Reset network settings to fix iPhone XS Max that is unable to check for iOS 13.2 update.

If this common error is attributed to invalid network settings, restoring your network settings to default will likely to resolve the problem. All your preferred networks for Wi-Fi, Bluetooth connections and even VPN settings will be deleted after the process. Thus, dumping the network connectivity errors that incapacitate your phone to check for iOS 13.2 update. Here’s how network settings reset is carried out:

  1. Go to Settings from the Home screen.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Select Reset network settings.
  5. Enter your device passcode when asked to continue.
  6. Then select the option to confirm network settings reset.

Your phone will likely to reboot by itself after the reset and loads the default values and options. Being that said, you need to set up your Wi-Fi network again to reconnect. Once your phone is already connected and is acquiring an excellent internet connection, head to Settings->General->Software Update. If you are still unsuccessful to check for available software updates, try the last option.

Fifth solution: Check for, then download and install iOS update via iTunes.

Chances of getting the iOS update done on your phone itself is too minimal as you are still unable to check for the software update up to this point. Thus, iTunes could be of great help in fulfilling the process. To get this done, you need a Mac or Windows computer with the latest software of iTunes installed. Then here’s what needs to be done:

  1. Connect your iPhone XS Max to the computer using the supplied USB cable to the computer.
  2. On the computer, launch iTunes.
  3. Once iTunes recognizes your iOS device, select your iPhone XS Max.
  4. Click on Summary.
  5. Then select Check for Update button. Once prompted with the available software update, click Download and Update.
  6. Then follow the onscreen prompts to complete the update process.

Wait for the process to be completed before you unplug your phone from the computer.

Escalate the issue

If the problem remains uncorrected, it is now the best time to escalate the issue to Apple Support. It’s already fair enough that you’ve done everything you can do, but it’s just that the main culprit is excessively persistent to be corrected. Don’t forget to provide detailed information so you will be given proper assistance as needed.

I hope we have been of assistance somehow. If you find this post relevant, feel free to share it with your friends who might be experiencing the same problem. Thank you for reading!