Fix an iPhone XS iOS 13 with no Internet while connected to WiFi network

No internet access while connected to a Wi-Fi network is primarily caused by internet connection issues from the main service provider. However, this case has been observed recently by iPhone XS user after updating to iOS 13. This could mean that there are bugs embedded on the new software version, causing such issues to occur. 

In order to help those affected users, proper workarounds have been put together in this article. You can find these procedures listed below. Read on and find out how to fix an iPhone XS that has no internet access while connected to Wi-Fi network after iOS 13 update. 

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone XS Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

Troubleshooting an iPhone XS that has no Internet access after iOS 13

In this guide, we will try to consider all possibilities and rule them out one by one. This will allow us to easily determine what the problem really is and hopefully be able to fix it. Here are the things you need to do: 

First solution: Reboot your network device and your iPhone XS. 

Post update errors may have been affecting your phone’s performance; however, we cannot set aside the issues that might occur at the heart of your Internet connection. Firmware crashes often happens to a router or modem and turning them off and on provides a quick refresh that could help in re-establishing proper network connection. On the other hand, rebooting your iPhone XS provides a quick system refresh and helps in proper implementation of changes from the recent software update. This process will also clear minor network glitches that could instigate poor Wi-Fi reception. 

Here are the steps to reboot your Wi-Fi router/modem: 

  1. Look for the power button on your router/modem and press it for a few seconds or until the power light indicator turns off. 
  2. Wait for at least 10 seconds before turning on your router/modem again. 

Once the power and Wi-Fi indicator lights up on your modem/router, perform a soft reset on your iPhone XS with these steps:

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

Once your phone boots up, double check if the Wi-Fi indicator on your router is steady. Then see if your phone is connected to the correct network and check if you now have access to the Internet. 

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Second solution: Turn Airplane mode on and then off. 

Random bugs embedded on the software update can cause network glitches on your phone. These network errors can cause unstable connection and eventually lead to no internet access. Turning on the airplane mode will disable all radio transmissions and thereby helps in clearing out minor network-related errors. Turning it off will resume all connections, thus providing your phone’s radio reception a quick refresh. This will help in elevating proper signal reception from your Wi-Fi network. Performing this trick might help you in fixing the no internet access on your iPhone XS. Here’s how it’s done: 

  1. Access Settings from the Home screen. 
  2. Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
  3. While the Airplane mode is enabled, perform a soft reset on your device. 
  4. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature. 

Allow your phone to re-establish all connections, especially the Wi-Fi. Once your device is connected to your Wi-Fi network, browse through any pages or apps to check if internet access is available. 

Third solution: Forget all Wi-Fi networks on your iPhone XS. 

iOS update could bring forth complex data system errors that might affect your Wi-Fi networks and causes no internet access. Corrupted networks can be removed by simply forgetting all Wi-Fi networks on your device. Just refer to these steps: 

  1. From the Home screen, access Settings
  2. Select WiFi
  3. Look for the WiFi network that you want to forget then tap the information (i) icon next to the network name.
  4. Tap Forget This Network
  5. Read the warning prompt then tap Forget to confirm.

Just perform the same steps to remove all networks and avoid conflicts from the one that you’re using. After forgetting all networks, reconnect your Wi-Fi to check if the issue has been rectified. 

Fourth solution: Perform reset network settings on your iPhone XS. 

If the previous procedure did not help in fixing the no internet access on your iPhone XS, we can start looking into another cause of the problem. Incorrect or invalid network settings can also result to network-connectivity errors. If this problem only occurred right after installing iOS 13, then there’s a great tendency that some settings have been overridden by the software update. To rule this out, performing reset network settings will clear all customized settings including iOS overrides and revert them to the default values and options. Here are the steps: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your phone will reset automatically after the reset process is done. Do not worry as this procedure will not delete any internal data so there’s no need to worry about losing personal information. 

ALSO READ: How to fix iPhone XS that won’t connect to the App Store after iOS 13

Fifth solution: Restore your iPhone XS to its default factory settings. 

If your iPhone still has no internet access up to this point, you might be dealing with a more complex system error that requires stronger solution. Performing a factory reset or master reset might be the answer to your problem. This process will wipe out all files and data on your device including those stubborn glitches that might have been hindering your phone to get internet access. Having said that, it is necessary to create backups of your important files via iTunes or iCloud beforehand. If you wish to proceed with the factory reset, here’s how it’s done: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Once the reset is completed, your iPhone will reboot automatically. Follow the initial set up like having a new phone to use your iPhone XS again. 

It is also important to check your Internet is working properly by making sure other devices can connect to it without an issue. If in any case that other devices can’t get internet access to your Wi-Fi network, you’ll need to contact your service provider and have your internet connection provisioned. Otherwise, you can contact Apple support and escalate this matter properly as this might be a widespread post-update error. They can provide you with a more detailed information as well as official recommendations on how to deal with the problem. 

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