Can’t Send or Receive Picture Messages on Samsung Galaxy S8

When you can’t send or receive picture messages on Samsung Galaxy S8, what comes to your mind is that your messaging app is acting up and therefore, you need to clear the messaging app cache to fix the issue. But before doing so, you can start from the basic as the issue might just be a minor one. For a step-by-step guide in troubleshooting your device with MMS issue, read more…

Fix Can’t Send or Receive Picture Messages on Samsung Galaxy S8

  • Can’t send or receive picture messages on Samsung Galaxy S8 or Galaxy S8 Plus. 
  • Can’t send or receive MMS on Galaxy S8.
  • Picture messaging not working on Samsung Galaxy S8.
  • Issue with sending or receiving picture messages on a Galaxy S8.

Solution

If you are having trouble sending or receiving picture messages (MMS) on your Galaxy S8, it’s usually due to the APN settings not being configured properly in your phone. Here is how you can verify everything you need and configure the APN settings in your Galaxy S8:

  • Reboot your Samsung Galaxy S8 (always the first step when troubleshooting. Sometimes just a simple reboot does the trick!)
  • Make sure you have a network connection (if you have No Service click here).
  • Go to Settings > Connections > Data usage and make sure mobile data is ON.
  • Note: You NEED a data connection on your Samsung smartphone to be able to send or receive picture messages (MMS). If you have a data block with your provider, make sure to contact them to remove it.
  • Once you’ve verified your data is on, go to Settings > Connections > Mobile networks.
  • Tap on Access Point Names.
  • In this window make sure you have your APN settings configured for your Carrier (you will see your network name). If you don’t see your network name and can’t discern any APN settings, you might have to configure them manually. To do so you can check if they are available here for your Carrier or a simple google search for your Carrier’s APN settings should yield the proper result.
  • If you have an active data connection and are still unable to send or receive picture messages, you can now try to clear the messaging app cache. Simply head to Settings > Apps > More Settings  (three-dot icon) > Show system apps. Then find the messaging app you are using. Tap Storage > CLEAR CACHE. Reboot your Galaxy S8 and see if the problem is already fixed.
  • If not, try performing a factory reset of your Samsung Galaxy S8.

If everything else fails up to this point, contact your network service provider. They can provide you with more information as well as official recommendations for the issue.


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