There were some users who reported that other users can’t see them during a video conference on Zoom even if the camera is enabled. It’s because of the camera not working on Zoom due to some unknown reasons. But most of the time, such a problem can be easily fixed as long as the problem isn’t with the camera of your device.
In this post, I will walk you through in troubleshooting your iPhone with some issues with the camera while video conferencing using Zoom. If you’re one of the users that have encountered an issue like this, continue reading as we may be able to help.
Camera Not Working On Zoom For iPhone
Time Needed : 12 minutes
Based on our experience, you only need a couple of procedures to fix a minor camera issue that occurs only when you’re using an app. That said, here are the things you can do:
Force restart your iPhone
If the app was working properly prior to the problem, then it’s possible that the problem is caused by a minor firmware issue or glitch. So the first thing that you need to do is the forced restart to refresh your iPhone’s memory and reload all apps and services. This is how it’s done:
1. Quickly press and release the volume up, then do the same to the volume down.
2. Immediately after releasing the volume down button, press and hold the side key for 10 seconds. This will trigger the iPhone to shut down and power back on.
3. When the Apple logo shows, release the side key and wait until the device finishes the reboot.
After the reboot, open Zoom and see if the camera is working properly now.
Check the permissions of the app
After successfully doing the first solution and the camera still won’t work properly when you’re using zoom, then it’s probably due to its permissions. Access the apps settings and allow it to use the camera of your iPhone. Here’s how:
1. From the Home screen, tap Settings.
2. Scroll all the way down to find Zoom.
3. Once found, tap on it.
4. Now, tap the switches next to Microphone and Camera to enable them.
After doing this, you should be able to use Zoom properly.
When it comes to problems like this, as long as the hardware of your device isn’t damaged, the two solutions I cited above should be enough to fix it. However, if for some reason the issue continues after this, then you should try uninstalling and reinstalling the app because it’s possible that some of its cache and data files have been corrupted. Here’s how you do that:
- Go to the screen where the zoom app can be found.
- Tap and hold on its icon until options show.
- Tap Delete app.
- Now confirm you want to remove it by tapping Delete.
- Once the app is successfully removed, go back to the Home screen and launch the App Store.
- Search for zoom and tap the Install icon next to Zoom cloud meetings.
- Wait for the installation to finish.
- Tap Open to launch the app, and sign in to your account.
If that doesn’t work, then you can always do a factory reset to bring your iPhone back to its default settings and configuration. However, make sure to create a copy of your important files and data first. This is how you reset your iPhone:
- From the Home screen, tap Settings.
- Find and tap General.
- Scroll down to the bottom of the screen, and then touch Reset.
- Tap Erase All Contents and Settings.
- Tap Erase Now.
- If prompted, enter your security lock.
- Tap Erase iPhone at the bottom of the screen.
- Tap Erase iPhone again to proceed with the reset.
- Enter your Apple ID password, and then touch Erase to proceed with the reset.
After the reset, set up your iPhone as a new device and that should do it.
I hope that this troubleshooting guide has been helpful.
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