Apple iPhone XS Max Connected To WiFi But No Internet

It’s a common reaction to get confused and frustrated if you see that your phone is connected to a Wi-Fi network but there’s no internet connection. But such a bizarre problem can occur on any mobile device when triggered by some factors. There are many possible reasons as to why you get no internet connection while connected to a Wi-Fi network. Generally, it’s attributed to software errors on the wireless router or modem in use, network connectivity issues such as unstable Wi-Fi signal, temporary outages, and even account-related issues. An example of this is when your account is put in a soft disconnect status, when you forgot to settle some accountabilities with your carrier. The same problems can also be triggered by major updates, when the network system tend to glitch as it adapts with the latest system changes. Highlighted in this post are a few workarounds that are used to determine the underlying causes as to why your iPhone XS Max Wi-Fi is connected but has no Internet access. Read on to find out what methods are applicable to fix the problem on your end.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Max Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

First solution: Reset your wireless modem/router

No internet connection while connected to a Wi-Fi network can be due to minor firmware crashes on your internet equipment. In order to deal with this, you need to check the heart of your internet connection, which is either a wireless router or modem (depending on your network setup). A simple solution to minor firmware errors like this is a power cycle or reboot on the network equipment. Rebooting your wireless modem/router will clear out minor errors caused by the recent iOS implementation that’s adversely affecting your phone’s Wi-Fi signal distribution. If you have access to your modem/router right now, then just follow these steps to power cycle it:

  1. Press and hold the Power switch of the wireless router/modem to turn it off.
  2. Once it turned off, unplug the AC adapter from the power outlet
  3. Wait for about 1 to 2 minutes and then plug the AC adapter back into the power outlet/
  4. Finally, press the Power switch to turn the wireless router/modem back on. 

Once the modem/router signal lights, especially the Wi-Fi indicator become stable, reconnect your phone to the Wi-Fi network and then check if you’re able to browse any website. 

If you’re using a third-party browser app and having trouble browsing the internet, switch to Safari app to do some test-browsing activities. If the problem continues, then you’ve got to try other options to eliminate other factors.

ALSO READ: Fix an iPhone XS Max that keeps lagging and freezing when loading apps

Second solution: Restart your iPhone’s wireless functions 

In order to deal with sudden network connection issues that are causing no Internet problem on your iPhone in iOS 13, restart or refresh on your Wi-Fi connections. Turning the feature off will give your phone’s wireless functions a quick refresh and thereby eliminates minor flaws. Just follow these steps, if you haven’t already:

  1. Access Settings from the Home screen.
  2. Select WiFi.
  3. Tap the toggle/switch button to turn it off. 
  4. Wait for a few seconds then tap toggle the again to turn it on. 

You can also pull up the Control Center and toggle the Wi-Fi control to restart the feature. 

If you’re still not able to use the Internet after refreshing the Wi-Fi on your phone, then rebooting your device might help. 

Restarting your iPhone might sound so simple, but doing so can do a lot of things when it comes to eliminating minor software glitches. This workaround actually clears out minor network errors that might have been inflicted with the recent software update. These errors can cause your phone not to get an internet connection while connected to a Wi-Fi network. Here’s how you soft reset your iPhone XS Max: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once you see the Slide to Power off prompt. 
  3. Drag the Power Off slider to the right to turn off your phone.
  4. Wait for 30 seconds and then press and hold the Power/Side button again to turn on your phone.

Just allow your phone to complete the reboot process then go ahead and launch Safari to test and see if you can access the internet over Wi-Fi already. If you still can’t, then try carrying out the old Wi-Fi solution called the Airplane mode trick.

Another way to clear network errors that can cause connection issues like no Internet while connected to Wi-Fi is to activate then deactivate airplane mode. Enabling airplane mode will disconnect all wireless radio connections on your phone while disabling it will re-establish them, allowing a quick refresh. This process will remove those network glitches that has been accumulated and might help in fixing the problem. Here’s how it’s done:

  1. Access Settings from the Home screen.
  2. Tap the toggle switch on the Airplane mode menu to enable the feature.
  3. Perform a soft reset while Airplane mode is turned on.
  4. After the phone reboots, go back to Settings > Airplane mode
  5. Then tap the Airplane mode toggle switch to disable the feature.

Allow your phone to re-establish all connections including Wi-Fi then check if the issue has been eliminated. 

ALSO READ: Fix an iPhone XS Max apps that won’t update after installing iOS update

Third solution: Forget Wi-Fi networks on your iPhone XS Max

Certain bugs that are transpiring after the iOS update might have caused your Wi-Fi networks to get corrupted. And this could be the main reason why you’re able to connect to a Wi-Fi network but has no internet connection on your iPhone XS Max. In that case, it is recommended to remove all saved Wi-Fi networks on your device to clear erratic networks and help you fix the problem. Just follow these steps:

  1. From the Home screen, access Settings
  2. Select WiFi
  3. Look for the WiFi network that you want to forget then tap the information (i) icon next to the network name.
  4. Tap Forget This Network
  5. Read the warning prompt then tap Forget to confirm. 

Just follow the same steps to remove all saved networks. Doing so will prevent any of these networks from causing conflicts with the network you’re using. Once you’re done forgetting all saved Wi-Fi networks, restart or soft reset your iPhone to clear its network cache and then head back to Settings-> Wi-Fi menu to find and connect to your Wi-Fi network.

ALSO READ: How to fix an iPhone XS Max that’s stuck on black screen of death

Fourth solution: Reset network settings on your iPhone XS Max

Some settings might have been modified automatically by the software update causing the no Internet access issue on your device. To rule out incorrect settings configuration, performing reset network settings will be necessary to clear all invalid or incorrect network settings and restore it back to the default configuration and values. Just follow the procedures below:

  1. Access Settings from the Home screen. 
  2. Select General
  3. Scroll to and select Reset
  4. Tap Reset Network Settings option. 
  5. Enter your device passcode once prompted.
  6. Then select the option to confirm network settings reset. 

Your iPhone will reboot automatically after the reset network settings is done. Once it boots up, enable all the features that you’ll need including Wi-Fi to reconnect to the network. 

ALSO READ: How to fix delayed touchscreen response, screen lags on iPhone XS Max

Fifth solution: Perform a Factory reset (master reset) on your iPhone XS Max

If you’re still getting no Internet access while connected to a Wi-Fi network up to this point, you might be dealing with a complex system error caused by the recent iOS update. This means you’ll need a more advanced solution to help you fix the problem and performing a factory reset might be the one we’re looking for. Doing so will delete all saved information on your phone and restores it to the default configurations clearing stubborn glitches with the process. It is recommended to create backups of your important files and data via iTunes or iCloud prior performing the procedure. If you’re ready, here’s how to perform a factory reset or master reset on your phone: 

  1. Access Settings from the Home screen. 
  2. Select General
  3. Scroll down to and then select Reset
  4. Select the Erase All Contents and Settings option. This will trigger the master reset on your iPhone XR. 
  5. Once prompted, enter your device passcode. 
  6. Then tap the option to confirm factory reset. 

Once the factory reset is done, your phone will reboot automatically and then revert all the default options and settings. Complete the initial setup process to get everything ready for use on your phone again. Be sure to connect to the Wi-Fi network and then open your browser to see if you can now browse or access the Internet.

Seek more help

If all else failed and you’re still facing the same problem on your iPhone XS iOS 13 Wi-Fi that’s connected but no Internet access, then the problem may not be rectifiable on your end. There might be some temporary outage that’s affecting wireless Internet services in your place. To check on that, contact your Internet service provider to escalate your concern and ask further assistance in carrying out more advanced Internet troubleshooting procedures. If you suspect that the problem is attributed to a corrupted modem or router, then you can ask them to reset or re-provision the network equipment remotely. Also don’t forget to report the problem to Apple Support, because this might be an iOS 13 Internet bug that requires a dedicated fix patch.