Apple iPhone XR cannot receive phone calls after iOS 13

It has been a common dilemma for many users to encounter issues after installing iOS 13 on their devices.  One of these issues is about iPhone that cannot receive phone calls. The usual trigger that we can think of when the incoming call feature is not working properly is due to network-related errors. But that isn’t always the thing, especially when the problem started after installing iOS 13 on their devices. Thus, random software glitches and post-update bugs are also to blame.

Incoming call feature is a basic yet important feature no one can afford to lose. Anyone who’s experiencing the same problem will do anything by any means just to restore this feature as soon as possible. We care about our readers and we aim to provide genuine satisfaction as needed. Being said, we have come up with the best of the best solutions that anyone can give a try.  In this post, we have listed common causes and potential solutions that users can utilize to fix iPhone XR that cannot receive phone calls after iOS 13. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XR Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Fixes for iPhone XR that cannot receive phone calls after iOS 13:

Before you start troubleshooting your phone, ensure that your account is in good standing and the service has not been interrupted or suspended due to account’s delinquency status. But if everything else is working fine except for incoming calls, then get ready to fix the problem using the walkthroughs provided below. Read on.

First solution: Toggle Airplane Mode on and off again.

Though the problem is only with incoming calls, we won’t still disregard the fact that network-related errors might be the main trigger. And the best way to correct these errors is to refresh the phone’s wireless services including cellular network connection. To get this done, follow these steps:

  1. Go to Settings from the Home screen.
  2. Select Airplane Mode.
  3. Toggle the switch to enable the feature. Doing so will automatically disable all wireless radios and services on your iPhone device.
  4. While Airplane mode is on, reboot (soft reset/force restart) your iPhone XR.
  5. Then head over to Settings->Airplane Mode and toggle the switch to turn the feature back off to restore your phone’s wireless services.

Through this method, random software glitches affecting your phone’s system should also be cleared out. Make a test call after performing the steps above to ensure that your phone is already able to receive calls.

RELEVANT POST: How to fix poor WiFi reception, weak signal after iOS 13 on iPhone XR

Second solution: Check Do Not Disturb settings and make sure that it is disabled.

If your iPhone XR still cannot receive phone calls after doing the first method, checking your phone’s settings like DND settings is the next thing you should do. It’s possible that the recent system changes might impulsively enabled the Do Not Disturb feature resulting your phone not to show notifications when getting calls nor produce sounds. To get this fixed, check Do Not Disturb settings and disable it when needed. Here are the steps:

  1. Launch the Settings app from your Home screen.
  2. Select Do Not Disturb and toggle the switch to disable the feature. All options under Do Not Disturb that were turned on should also be disabled after the process.

Reboot (soft reset) your phone after the process to ensure that the recent changes will be properly applied. Don’t forget to call your iPhone XR to check if it is already receiving phone calls. 

Third solution: Check Call Forwarding and disable when needed.

Another phone feature that might have been automatically enabled or you forgot that you have previously enabled is the Call Forwarding feature. This feature when turned on will right away route incoming calls to the set forwarding phone number. To clear this out, simply turn off the feature using these steps:

  1. From your Home screen, select Settings.
  2. Select Phone.
  3. Scroll to and tap on Call Forwarding. When necessary, toggle the switch to disable the feature.

Again, reboot (soft reset) your iPhone XR after turning this feature off. Then, call your phone and see if it resolved the problem.

ALSO READ: How to fix an iPhone XR that keeps lagging or freezing after iOS 13 update

Fourth solution: Turn off Silence Unknown Caller to fix iPhone XR that cannot receive phone calls after iOS 13.

Another amazing feature iOS 13 offers is the ability to block calls from unknown numbers or phone numbers you’ve never been in contact with and are not saved on your contacts. If this feature has been enabled, this might be causing your iPhone XR not to receive phone calls after iOS 13. To disable this feature, here’s what you need to do:

  1. From Home, go to Settings.
  2. Select Phone.
  3. Scroll down to and select Silence Unknown Caller.
  4. Toggle the switch to disable the feature.

Don’t forget to reboot (soft reset) your iPhone XR after making the changes. 

Fifth solution: Update carrier settings on your iPhone XR.

If up to this point your iPhone XR still cannot receive phone calls, might as well update carrier settings on your device. Doing so will not only improve your phone’s network services but also eliminate software glitches and random bugs. This type of update is normally being fulfilled automatically by carrier network providers, but sometimes need to be installed manually. Here’s how you manually do it:

  1. From Home, navigate Settings.
  2. Go to General.
  3. Then tap About.

Wait for at least a couple of seconds. Once you see available carrier settings update, follow the onscreen instructions to install the update.

Sixth solution: Reset network settings on your iPhone XR.

Resetting the saved network settings on your iPhone can potentially fix cannot receive phone calls issue on your device. By resetting network settings means deleting your phone’s current network settings and restoring them to default values and options. This has been an effective fix to various network connectivity issues including unable to receive calls, so it would be better to give it a try. Here’s how: 

  1. Navigate Settings from Home.
  2. Select General.
  3. Scroll to and tap on Reset.
  4. Select the option to Reset network settings.
  5. Enter your device passcode when prompted to continue.
  6. Then select the option to confirm the reset.

Your phone will automatically restart after the reset. Once it is back on, call your iPhone XR using another device to see if the problem has been fixed. If it continues to not receive phone calls, then try the next option.

ALSO READ: How to fix an Apple iPhone XR that keeps losing signal, problem on signal drops

Seventh solution: Remove and then reinsert your SIM card.

A dislodged SIM card can also cause your phone not to receive phone calls. Even if the problem emerged after installing iOS 13 on your phone, we still recommend to check and make sure that the SIM card is properly installed. And this can be done by removing the SIM card from your iPhone device. Make sure to turn off your phone before doing the steps below: 

  1. While your phone is turned off, insert the SIM eject tool or a paper clip into the hole beside the tray until it pops to unlock.
  2. Gently pull out the SIM card tray to remove the SIM card.
  3. Check the SIM card and ensure that it is free of debris and corrosion. Wipe it with a clean cloth if necessary.
  4. Then put the SIM card back into the tray in the same orientation when you removed it.
  5. Gently push the SIM card tray back into the hole.

After you have inserted the SIM card back into your iPhone XR device, press and hold the Side/Power button again to turn your device back on. Wait until your phone re-established its cellular network connection. Then check if cannot receive phone calls issue on your iPhone XR has been rectified by this trick. 

Need more help in fixing your iPhone XR that cannot receive phone calls after iOS 13?

If you still cannot receive phone calls after exhausting all the possible fixes provided above, you may restore your iPhone XR to factory default settings. You may check our website for instructions. Otherwise, you need to contact your service network provider or Apple Support if you still fail to fix the problem on your end. Don’t forget to relay what has been done prior to contacting them so they can be of better assistance. 

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