Screen goes black during phone calls. Can’t keep screen on while in call on Samsung Galaxy smartphone. Can’t use Samsung while in call. Unable to open screen during a phone call. Can’t access phone when talking to someone on Samsung device.
To fix this issue and have your screen stay on during phone calls:
- Go to Settings > My device > Smart screen and turn on Smart Stay
- Open your Phone app, then tap on your menu button and tap Call Settings
Uncheck Turn off screen during calls
- Test by placing a phone call as with these 2 settings the issue should be resolved