Regardless of whether you’re using mobile data or WiFi to connect to the Internet, if your phone has some issues with its network services, you will suffer slow, intermittent or no connectivity. You have to troubleshoot your phone to be able to make it work perfectly again. Such problem seems to be bugging some owners of the Samsung Galaxy A50. Some of our readers reported that their phones started to keeps losing signal for some reason.
So, in this post, we will investigate why such problem occurs and determine the cause so that we can fix it. While it’s not really a serious problem, it’s pretty annoying especially if you rely on the Internet to gather data or have some entertainment. If you’re an owner and have a problem like this, continue reading as we may be able to help you with it.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A50 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting a Galaxy A50 that keeps losing signal
The procedures in this post are tailored to fix connectivity issues regardless of whether you’re using mobile data or WiFi to connect to the Internet. Here’s what you need to do…
First solution: Powercycle your network devices
If you’re using WiFi to connect to the internet and your phone keeps losing signal, then what you have to do first is to restart your router or network devices. This will rule out the possibility that such problem is caused by a failing network device. Here’s how…
- Unplug your modem or router from the wall outlet or simply disconnect the power cord from the main unit.
- Leave it without power for a minute or two.
- After that, plug it back into the wall outlet or reconnect the cord.
- Wait for the device to become online and then let your phone reconnect to it.
After doing this and your Galaxy A50 still keeps losing signal, then move on to the next solution.
ALSO READ: Samsung Galaxy A50 keeps disconnecting from WiFi network
Second solution: Force restart your phone
It is also possible that the problem is due to a minor firmware issue. Such problems can actually be fixed by a simple forced restart. So after doing the first procedure and your phone still keeps losing signal, then here’s what you need to do:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A50 logo shows on the screen.
Once the reboot is finished. Continue using your phone to know if it still loses signal.
Third solution: Reset the network settings of your phone
Network-related problems can always be fixed by this procedure. What it does is delete all wireless connections on your device including Bluetooth and WiFi connections. It also refreshes all network services. This is how you do it:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and tap General management.
- Touch Reset.
- Tap Reset network settings.
- Tap Reset settings.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Reset.
If the problem continues after this, then try the next solution.
ALSO READ: How to fix your Samsung Galaxy A50 that won’t turn on
Fourth solution: Factory reset your phone
A factory reset will always fix firmware-related issues including network problems like this. However, make sure to create a copy of your important data and files prior to the reset as they will all be deleted. After the backup, remove your google account from your phone so that you won’t be locked out. When ready, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A50 logo shows, release all three keys.
- Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy A50 that keeps losing signal. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.