Fixing a mobile data that is not working on Galaxy A20 shouldn’t be that stiff especially if its main cause is software related. If you’re among the users who are struggling to fix mobile data problem on Samsung A20 devices, below are a handful of tips that can help you resolve such issue. Read on.
When it comes to accessing the internet from our smartphones, most users prefer to utilize WiFi over mobile data. Hence, users will have no choice but to use mobile data whenever WiFi service is unavailable. Mobile data should work without any problem as long as cellular network signal is stable and allotted data subscription is still sufficient. Yet, relevant factors may halt the service to quit working as intended.
In order for us to come up with appropriate resolutions for the mobile data not working problem, determining the relevant factors that trigger the occurrence of the said problem is recommended. Here are the possible causes:
Random software glitches. Smartphones are vulnerable to random software glitches. And oftentimes, these glitches can be cleared out by simply restarting the devices.
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Network connectivity issues. Your mobile data service relies on network stability. Intermittent or unstable signal will provide your poor to no internet connection.
Account-related. Most of the smartphones are data enabled. But mobile data access also depends on your monthly data subscription. If you’ve already used up the allotted data allowance for the month, mobile data access will then be capped by your service provider.
Troubleshooting Samsung Galaxy A20 having mobile data that is not working
Time Needed : 15 minutes
Mobile data issue is still rectifiable if it is due to random software glitches or network connectivity errors. Check out the solutions we have listed below and let’s try ruling out the problem.
- Force restart Galaxy A20 to fix mobile data problem.
As previously mentioned, random software glitches can be ruled out by simply restarting your device. Doing so will eliminate glitches affecting your mobile data function, refresh the device system, and give it a clean start.
Here’s how: Simultaneously press and hold the Volume Down and Power buttons for a few seconds. Release both buttons when the Galaxy A20 logo appears on the screen.
Once your phone has booted up completely, enable your mobile data and check if you can now access the internet.
- Toggle Mobile Data off and on again.
If the forced restart didn’t fix the internet issue on your device, might as well try to refresh your internet connection by turning the feature off and on again. Just like the device, the feature should be refreshed from time to time.
If you haven’t done this before, here’s what you need to do. From the Home screen, swipe down from the top. Tap Settings->Connections->Data Usage. Then toggle the Mobile data switch to turn it off for a few seconds, and then tap the switch to turn it on again. Afterwards, open your browser or any online apps to check if your internet is already working.
- Reset network settings.
Network connectivity issues can also affect your mobile data service. Misconfigured APN (Access Point Names) can also result in mobile data failure. Thus, resetting your phone’s network settings to default will refresh your phone’s network services and restore APN settings to default.
To get this done, follow these steps:
1. Swipe down from the top of your screen.
2. Tap the Settings icon.
3. Scroll down to and tap General management.
4. Select Reset.
5. Then tap Reset Network Settings.
6. Tap Reset Settings.
7. If prompted, enter your device PIN, pattern, or password.
8. Then select Reset.
Your mobile data should remain enabled after the reset. Once done, try to connect and see if mobile data is already working.
- Wipe cache partition on your Galaxy A20.
Corrupted system cache stored on your phone’s internal memory can affect your phone’s functionality and can trigger mobile data problem. To rule this out, clear the system cache by wiping the cache partition on your Galaxy A20 using these steps:
1. Turn off your Galaxy A20.
2. Simultaneously press and hold the Volume Up button and the Power key.
3. Release both keys when the Galaxy A20 logo appears.
4. Wait until your phone boots up into Recovery Mode.
5. When the screen becomes black with blue and yellow texts, press the Volume Down key multiple times to highlight wipe cache partition.
6. Then press the Power key to select.
7. Press the Volume Down key again to highlight yes, and press Power key to select.
8. Once “Reboot system now” is highlighted, click Wipe Cache Partition.
9. Then press the Power key to restart your Galaxy A20.
Once your phone is already back on, try to access the internet to check if your mobile data service is already working. If not, proceed to the next solution.
- Update software version.
Major firmware crashes and tough bugs can be the underlying cause, and software update come with the latest bug fixes which can effectively resolve software related issues like mobile data problems. This update will also require you a stable internet connection and enough memory space. Once you are set, follow these steps:
1. From Home, go to Settings.
2. Select Software Update.
3. If an update is available, follow the onscreen instructions to download and install the update.
If your mobile internet service is still not working after the system update, you might need to restore your Galaxy A20 to factory default settings.
- Master Reset your Samsung Galaxy A20. (Factory Data Reset)
Master reset is deemed to be your last resort if none of the given solutions successfully addressed your mobile data issue. Before doing so, make sure to remove your google account from your device and backup your files. Once done, reset your phone to factory default settings using these steps:
1. Swipe the screen down from up.
2. Select the Settings icon on the top-corner of the screen.
3. Tap General management.
4. Then select Reset.
5. Scroll down to and tap Factory data reset.
6. Scroll to and tap Reset.
7. Then select Delete all.
You will then be routed to the Welcome screen when the reset is done. By then, set up your Galaxy A20 as new again. Then try your mobile data to see if it is already working.
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If you can’t connect to the internet using mobile data after exhausting all the provided solutions, contact your network service provider for further assistance. It is possible that this mobile data issue is account-related or due to a service outage.
We hope that we are able to help you fix your problem. If you find this post relevant, don’t hesitate to share it with your friends. Thank you for reading!