Has your Samsung Galaxy A20e suddenly lost its ability to connect to 4G networks? Only seeing 3G or 2G connectivity can certainly be frustrating. You likely rely on the faster speeds of 4G LTE data whenever you need it for quick web browsing and watching videos on the go. But when your A20e struggles to connect to 4G or won’t stay connected, it severely limits the functionality of your device.
Don’t worry though because in most cases, you can resolve 4G connection issues on your Galaxy A20e using a few troubleshooting techniques. Let’s examine why 4G may stop working and potential fixes.
Why is 4G Mobile Data Network not working on Galaxy A20e
Here are some common reasons why 4G network might not be working on a Samsung Galaxy A20e:
- Incorrect network settings: Make sure that your Galaxy A20e is configured to use 4G LTE. To do this, go to Settings > Connections > Mobile networks > Network mode and select LTE/3G/2G (auto connect).
- Temporary network outage: It is possible that there is a temporary outage with your mobile network provider. To check this, try connecting to another network, such as a Wi-Fi network. If you are able to connect to other networks, then the issue is likely with your mobile network provider.
- Weak signal strength: If you are in an area with weak signal strength, your Galaxy A20e may not be able to connect to 4G LTE. Try moving to a different location to see if the signal strength improves.
- Software bug: It is also possible that there is a software bug that is preventing your Galaxy A20e from connecting to 4G LTE. If you have tried all of the above troubleshooting steps and you are still having problems, try updating your Galaxy A20e to the latest software version.
- Hardware problem: If you have tried all of the above troubleshooting steps and you are still having problems, then it is possible that there is a hardware problem with your Galaxy A20e. If this is the case, you will need to contact your mobile network provider or a Samsung service center for assistance.
Troubleshooting 4G Connectivity Issues on Galaxy A20e
4G connection problems usually stem from software bugs, incorrect APN settings, hardware failure, or network carrier disruptions.
By toggling airplane mode, double checking APN settings, resetting network settings, contacting your carrier, and contacting Samsung support, you can systematically isolate and eliminate the root cause.
1. Toggle Airplane Mode On and Off
Toggling airplane mode on and off can help fix 4G connection problems on the Galaxy A20e by refreshing the network connection. When you turn on airplane mode, your phone disconnects from all wireless networks, including cellular and Wi-Fi. When you turn off airplane mode, your phone reconnects to the available networks.
This process can help to clear up any temporary glitches that may be preventing your phone from connecting to 4G LTE. It can also help to force your phone to reconnect to a different cell tower, which may have a stronger signal.
To toggle airplane mode on and off on the Galaxy A20e, follow these steps:
- Swipe down from the top of the screen to open the notification shade.
- Tap the airplane mode icon to turn it on.
- Wait for a few seconds.
- Tap the airplane mode icon again to turn it off.
If your phone is still not connecting to 4G LTE after toggling airplane mode, you can try the next applicable solutions.
2. Verify Correct APN Settings
The Access Point Name (APN) settings are used by your phone to connect to your mobile network provider’s network. If your APN settings are incorrect, it can cause problems with your phone’s data connection, including 4G LTE.
- To verify your APN settings on a Samsung Galaxy A20e, go to Settings > Connections > Mobile networks > Access Point Names.
- Make sure that the APN settings for your mobile network provider are correct. You can find the correct APN settings for your mobile network provider on their website or by contacting customer support.
If your APN settings are incorrect, you can update them by tapping on the APN profile that you want to edit and entering the correct APN settings. Once you have updated your APN settings, tap on Save.
Verifying your APN settings can help fix 4G connection problems on your Galaxy A20e by ensuring that your phone is configured to connect to your mobile network provider’s network correctly.
3. Reinstall SIM card
Reinstalling the SIM card can help fix 4G connection problems on the Galaxy A20e in a few ways:
- It can reseat the SIM card. If the SIM card is not properly seated, it may not be able to connect to the 4G network. Reinstalling the SIM card will ensure that it is properly seated and making good contact with the phone’s hardware.
- It can clear any dust or debris that has accumulated on the SIM card. Over time, dust and debris can accumulate on the SIM card, which can interfere with its ability to connect to the network. Reinstalling the SIM card will allow you to clean it off and remove any dust or debris that may be causing problems.
- It can reset the SIM card’s network settings. The SIM card also has its own network settings, which can sometimes become corrupted. Reinstalling the SIM card will reset these settings to their default values, which may fix the problem.
To reinstall the SIM card on the Galaxy A20e, follow these steps:
- Turn off the phone.
- Locate the SIM card tray. It is located on the top left side of the phone.
- Use a SIM card ejector tool to eject the SIM card tray.
- Remove the SIM card from the tray.
- Clean the SIM card with a soft cloth.
- Reinsert the SIM card into the tray.
- Push the tray back into the phone.
- Turn on the phone.
Once the phone has rebooted, try connecting to the 4G network again. If you are still having problems, you may need to try other troubleshooting steps, such as restarting the phone or resetting the network settings.
4. Update Software to the latest version available
Software updates can help fix 4G connection problems on the Samsung Galaxy A20e in a few ways:
- Bug fixes: Software updates often include bug fixes that can resolve issues that are causing 4G connection problems.
- Performance improvements: Software updates can also improve the performance of your Galaxy A20e, which can lead to better 4G connection speeds.
- New features: Software updates can also add new features to your Galaxy A20e, such as support for new 4G LTE bands.
To update the software on your Samsung Galaxy A20e, follow these steps:
- Go to Settings > Software update.
- Tap Download and install.
- If an update is available, tap Download and follow the on-screen instructions to install the update.
Once the update is installed, restart your Galaxy A20e to see if the 4G connection problem has been resolved.
5. Reset Network Settings
Resetting network settings on a Samsung Galaxy A20e can help fix 4G connection problems by clearing all of the network settings and restoring them to their default values. This can include things like:
- Wi-Fi settings
- Bluetooth settings
- Mobile network settings
- VPN settings
Resetting network settings can be helpful if your Galaxy A20e is having problems connecting to 4G LTE, or if it is having other network-related problems, such as:
- Slow internet speeds
- Frequent disconnections
- Dropped calls
- Unable to send or receive text messages
It is important to note that resetting network settings will erase all of your saved Wi-Fi passwords and VPN settings. You will need to re-enter these credentials after resetting network settings.
To reset network settings on a Samsung Galaxy A20e, follow these steps:
- Go to Settings.
- Tap General management.
- Tap Reset.
- Tap Reset network settings.
- Tap Reset settings.
- Tap Reset again to confirm.
Once you have reset network settings, your Galaxy A20e will restart. After it has restarted, try connecting to 4G LTE again. If you are still having problems, then you may need to contact your mobile network provider or a Samsung service center for assistance.
When to Contact Your Carrier
Check with your mobile carrier to make sure your plan supports 4G and that they aren’t experiencing regional network disruptions. Certain plans need addon fees for 4G.
Contact your carrier’s tech support for help investigating and troubleshooting lost 4G coverage from their end.
When to Contact Samsung Support
For ongoing 4G problems, contact Samsung Support. They can assess signal strength logs and run network diagnostics to pinpoint hardware faults needing repair.
You can reach out to Samsung Support via online chat or schedule a service appointment at an authorized service center. With systematic troubleshooting, you should be able to restore normal 4G connectivity on your Galaxy A20e. Don’t ignore the “3G” or “H+” warnings!