How to fix your Samsung Galaxy A20 that won’t turn on

Most of the time, when a smartphone like the Samsung Galaxy A20 turns off by itself and won’t turn on, it’s just due to a minor firmware issue, contrary to what many think that it’s a hardware problem. In other words, this kind of issue can be fixed and you really don’t have to bring the device back to the store or local shop to get a tech to check it for you. It’s because you may be able to make the phone respond again just doing a simple procedure or two. 


In this post, I will walk you through in fixing you Galaxy A20 that went completely dead and won’t turn on. There are only a couple of procedures that you need to do in order to make your phone respond and that’s what I want to share with you. So, if you’re one of the owners of this device and are currently having the same problem, continue reading as this article may be able to help you one way or another. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A20 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Fixing Galaxy A20 that won’t turn on

If you’re familiar with the Black Screen of Death, this is one of its variants. This happens when the firmware crashes. But don’t worry, there’s always something you can do about it. 

First solution: Perform the Forced Restart to fix phone that won’t turn on

A firmware crash can always be fixed by this procedure. A forced restart is a simulated battery removal. It will force the phone to turn off completely as if the battery is pulled out, and then force it to boot up. Most of the time, this is the only thing you need to do if your phone crashes or won’t turn on. Here’s how it’s done on your Galaxy A20:


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  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.

If you’ve gone as far as the logo or if the phone vibrates and shows the logo, then it means that the problem is already fixed as it already responded. Most of the time, this will result to a successful boot. However, if the phone still won’t turn on after this, then try doing the same procedure a few times before moving on to the next solution. 

Second solution: Charge your phone and do the Forced Restart

It is possible that the battery has been completely drained. While it’s not really a problem, there are times when a simple battery drain would lead to a system crash. It’s because some services and components may not be shut down properly. So the firmware may crash just before the phone runs out of battery. Don’t worry, there’s always something you can do about it: 

  1. Plug the charger to a working wall outlet. 
  2. Using the original cable, connect the phone to its charger. 
  3. Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes. 
  4. After which and while the phone is still connected to the charger, press and hold the Volume Down button and don’t release it yet. 
  5. While holding down the volume button, press and hold the Power key as well. 
  6. Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.

If you were able to make your phone respond again but the problem occurs from time to time, then you will have to reset the phone as it’s a clear indication that there’s a problem with the firmware. Make sure to create a backup of your files and then remove your Google and Samsung accounts so that you won’t be locked out. After that, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

However, if weren’t able to make your phone respond again, then it’s a possible hardware issue. You must bring the phone back to the store or shop so that a technician can check the device for you. 

I hope that we’ve been able to help you fix your Galaxy A20 that won’t turn on. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.