When a smartphone like the Samsung Galaxy A20 gets stuck on the Samsung logo and would no longer continue to boot up, you can always expect it to be a problem with the firmware. More often, this problem occurs after a firmware update but it could also happen without apparent reason or cause. There are times when some services crash triggering the phone to reboot and gets stuck on the Samsung logo. But don’t worry because this problem is definitely fixable.
In this post, I will walk you through in troubleshooting your Galaxy A20 that got stuck on the Samsung logo and won’t boot up anymore. We will try to consider every possibility and rule them out one after another until we can determine what the problem is and hopefully be able to fix it. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A20 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting Galaxy A20 that got stuck on Samsung logo
The thing about this problem is that you won’t be able to create a copy or backup of your files and data simply because the device can no longer boot successfully. But the good thing is it still powers on and there’s always you can do something about it. However, we need to be very thorough in our troubleshooting so we can try to fix this problem without losing your files and data. With all that being said, here’s what you have to do:
First solution: Try to boot the phone in Safe mode
It is always possible that an app or some of them has triggered a problem with the firmware that resulted in a problem like this. In such case, you would be able to make your phone boot up into safe mode considering the fact that most of the time, third-party apps are the cause of a problem like this. Here’s how you restart your phone in safe mode using the hardware keys:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key.
If the boot to safe mode is successful, your phone will display the text ‘Safe mode’ on the lower-left corner of the screen and you should be able to use it normally. If this is the case, then try to create a backup of your important files and data, and then try to reboot the phone into standard mode.
If booting in standard mode does not go through and your Galaxy A20 still gets stuck on the Samsung logo, then try to start it up in safe mode again, and then perform the factory reset through the Settings menu.
On the other hand, if your phone couldn’t boot up in safe mode, then move on to the next solution.
ALSO READ: Samsung Galaxy A20 shows ‘Facebook keeps stopping’ error
Second solution: Start it up in Recovery Mode
If your Galaxy A20 failed to start in Safe mode, then you should try booting it up in Recovery Mode. This mode is considered the fail-safe for Android devices because even if the phone has a serious firmware-related problem, as long as the firmware has not been modified, it should still be able to boot in Recovery mode. Here’s how it’s done on your Galaxy A20:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A20 logo shows, release all three keys.
- Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
Assuming your phone has reached the black screen with blue texts on it, it means that it has successfully started up in Recovery Mode. In this case, you should do the following to try and fix the problem by wiping the cache partition:
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
If it still won’t continue to boot up after wiping the cache partition, then try to restart it in recovery mode again and then do the factory reset. Here’s how:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A20 logo shows, release all three keys.
- Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Again, as long as the firmware has not been modified, you should still be able to make your phone boot up successfully by doing the master reset through the recovery mode.
However, if this problem persists even after doing this procedure, then it’s time you brought it back to the store or to a local shop so that a technician can check it up for you.
ALSO READ: Samsung Galaxy A20 randomly shuts down. Here’s the fix.
I hope that we’ve been able to help you fix your Galaxy A20 that’s stuck on the Samsung logo and won’t boot up anymore. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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