Account-related issues as well as network connectivity errors are usually the main factors that caused email problems in iOS devices. The main issue I’ve tackled in this post is on the iPhone XR that cannot send or receive emails. Highlighted below are a few tricks and tweaks that you can fix email sending and receiving problems on your new iPhone. Read on and try the lined up solutions whenever you need help resolving email issues.
Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone XR Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
Troubleshooting iPhone XR that can’t send or receive emails
Before troubleshooting, check your Internet connection. Email services do require a stable Internet connection for them to work properly on your device. Hence, if your iPhone is experiencing internet connectivity issues from slow to intermittent or no internet connection at all, then that’s what you need to deal with first. If your internet is working perfectly fine and yet you still cannot send or receive emails, then you may proceed to ruling out software-related factors that caused conflicts to your phone’s email functions.
First Solution: Clear the Mail app and soft reset your iPhone XR.
A problem on not being able to send or receive emails may be due to some app glitches and errors. If the Mail app has been left suspended or opened for long, there’s a tendency for it to crashed or have gone corrupted. If that’s the case, then you’ll need to quit the app and restart your phone. Here’s how to do it:
- Access your Home Screen.
- Swipe your finger up and pause.
- Swipe left or right and search for the Mail app preview.
- Then swipe up the app preview to close it.
You can also clear other apps that are running in the background to clear some extra memory on your phone. After clearing all the apps, perform a soft reset on your iPhone XR to clear minor bugs that may have caused the Mail functions to crash. Just follow these steps:
- Press and hold the Side button and either of the Volume Button at the side of your phone for a few seconds.
- When the Slide to Power Off appears on your screen, release both buttons.
- Slide the Power off command to the right to turn off the phone.
- Wait for about 30 seconds then press and hold the Side Button until you see the Apple logo.
Performing a soft reset will not delete any data on your iPhone, so there is no need to create a backup of your files. Let your iPhone finish the reboot process then launch the Mail app to check if it is working properly now.
ALSO READ: How to fix an iPhone XR that is overheating
Second Solution: Reset Network settings on your iPhone XR.
Incorrect network settings may also affect the receiving and sending functions of your Mail app. In order to remove conflicts caused by invalid network settings, you’ll need to revert it to the default configuration settings. You can follow these steps to reset network settings on your phone:
- Access Settings from your Home Screen.
- Select General.
- Scroll down and tap on Reset.
- Tap the Reset Network Setting option.
- Enter your device code if asked to continue.
- Confirm the prompt to Reset network settings.
Once the reset is done, your iPhone will reboot automatically and revert to the default network configurations. Reconnect your phone to the Wi-Fi network then try loading your Mail app to check if you can already send or receive emails.
Third Solution: Delete your email account on your iPhone XR then set it up again.
The email account itself could be the underlying cause of the problem. Deleting your email account will clear account-related issues and may fix the problem. This will let you re-set up your email account as new. Don’t worry as this will not delete your email messages unless you’re doing it through the webmail. If you’re ready to take a shot, here it is:
- Access Settings on your phone.
- Tap on Accounts & Password.
- Select Accounts.
- Tap the email account you want to delete then select Delete Account to proceed.
- Select Delete account or Delete from my iPhone if asked to proceed.
After deleting your email account, reboot your iPhone XR then retry setting up your email account with the steps below:
- From the Home screen, access Settings.
- Select Accounts & Password then tap on Add Account option.
- Select your email provider.
- Type in the correct information for your email address and password then select Next to continue.
- Once verified by the Mail app, select the information from your email account that you want to sync on your iPhone like Contacts and Calendars.
- Select Save.
Wait for the process to complete then open the Mail app and try sending a sample email to your own email address. If you’re still not able to receive the email, try the next possible solutions to rule out other factors.
Fourth Solution: Verify and configure the email settings.
Usually, iOS automatically uses correct account settings upon setting up your email account. However, there are tendencies that the values being set are invalid. If you are not familiar with the information, you can check Mail Settings Lookup tool at the Apple website or contact your email service provider to get the correct server information. To check if correct settings are being used for incoming and outgoing servers, check the email settings in your Mail app with these steps:
- Access Settings on your phone.
- Tap on Accounts & Password.
- Select your email account.
- Tap on the email address next to Account to see the information for incoming and outgoing server.
Ensure that the information you’re seeing matches with the information provided by your email provider or the information from the Mail Settings Lookup tool.
Fifth Solution: Update the software of your iPhone XR.
If performing the solutions above did not fix the email issue on your iPhone XR, it may be related to a software issue and advanced solution may help in fixing it. iOS updates usually provide fixes through patches for some bugs and errors on iPhone devices. Updating your iPhone XR to the latest software version may eliminate glitches including email errors. If you want to try your luck, you may follow the steps below. Just make sure your phone has at least 50% battery life, a stable Wi-Fi internet connection and enough memory storage. Here you go:
- Access Settings from the Home screen.
- Scroll down then select General.
- Tap Software Update.
An update notification message will pop if a new software version is available. Just follow the on-screen prompts to Download and Install the update. Perform a soft reset after the update has been installed to your iPhone XR to make sure changes are properly saved and implemented. Performing a reboot will also refresh the system including the Mail app. After the reboot, launch your Mail app and check if the issue has been fixed.
Still cannot send or receive emails on your iPhone XR?
If you have performed all the solutions listed above and yet still unable to send and receive emails on your iPhone XR, you may have to consider opting for full system resets and/or iOS restore. These include a factory reset, recovery mode restore and DFU mode restore through iTunes.
For further assistance and more advanced email solutions, you can also contact your email service provider or Apple support. You can relay all the information about the issue like warning codes or error messages you’ve encountered while trying to send emails, for them to use as reference.
Alternatively, you can use other email platforms while waiting for the Mail app problem to be resolved. Among the most credible platforms are Gmail, Outlook, Edison Mail, Spike, Newton Mail, Boxer, and Spark, to name a few.
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