If you’re using a Windows 10 computer, your Samsung Galaxy S10 should be detected and recognized immediately but some owners reported that their units are not recognized by their PCs. A problem like this could be temporary which you can fix on your own without any help from a technician and save you a trip to the shop. However, it could also be a sign of a serious problem on either your computer or smartphone.
In this post, I will guide you in troubleshooting your phone that is not recognized by your PC. We will try to determine if it’s an issue with your phone or your computer and do some basic troubleshooting procedures. So, if you’re one of the owners that’s bugged down by this kind of problem, continue reading as this post may be able to help you.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Galaxy S10 is not recognized by PC
The following are the things you need to do to determine why your new phone is not recognized by your PC…
First solution: Reboot both your phone and PC
Rebooting your phone and your computer is the most logical thing that you should do especially if it’s the first time that you encountered this problem. Programs may crash or cease to work properly on your computer most especially if there are already a lot of them running and the same is true with your phone. While the reboot is a pretty simple procedure to do, it’s very effective.
So, disconnect your phone from the PC and then turn your computer off. Reboot your Galaxy S10 and then turn the computer back on. Wait until the machine becomes active and then try to reconnect the phone to it. If your Galaxy S10 is still not recognized, then try using a different cable as the one you’re using may have a break or something. If it’s still not detected even with a different cable, then move on to the next solution.
Second solution: Make sure it’s not a USB port problem
It’s pretty easy to determine if it’s a USB port problem or not. Try connecting your phone to other USB ports to see if it gets detected and recognized because if so, then refrain from using the port that’s not working. However, if your phone is still not recognized by your computer, then it’s time to move on to the next procedure.
Third solution: Make sure it’s not a driver problem
While Windows 10 comes packed with almost all generic drivers, there are times when they get messed up and that’s when things like this would occur. Samsung, on the other hand, made sure their devices are perfectly supported so they prepared necessary drivers for them, especially their smartphones. Download those drivers and see if it makes a difference. You can choose from the two options below. Regardless of what you choose, necessary drivers will be installed for your Galaxy S10:
Once the drivers are installed, reboot your PC and then reconnect your phone to it and if it’s still not recognized, then try the next procedure.
Fourth solution: Find out if the problem is with your PC or phone
If you have other phones or devices you can connect to your PC through USB, then try connecting them and observe your computer’s behavior. If it can detect them without any issues, then it’s probably an issue with your phone.
If you also have a different computer or laptop, connect your Galaxy S10 to it and see if it gets detected and recognized. If so, then the problem is with the computer but if it points to the phone being the culprit, the best thing to do is to reset all settings of your device so it will be brought back to a configuration that works.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS.
- The device will restart to perform the reset of settings.
If this doesn’t work, then it’s best to reset your phone as it could be a problem with the firmware. Reset it at least before bringing it back to the store or shop. But before the reset, make sure to create a backup of your important files and data. You should just use a microSD card or upload them to the cloud since your phone is not recognized by your computer. Here’s how to effectively reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If your Galaxy S10 is still not recognized by your PC after the reset, then it’s time to get a technician check it up for you.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!