Your Samsung Galaxy S10 should be able to recognize or detect any compatible microSD card mounted on it but it seems like some owners of the device are having issues with it. Some reported that their phone cannot detect their new microSD card which is very surprising given the phone’s specifications.
Just by saying that the new SD card can’t be detected we can arrive at various conclusions. It could be that there’s an issue with the card or it might not have been mounted properly. Or worse, there could be a problem with your phone itself. There are things you can do to try and fix this problem and that’s the purpose of this post. So, continue reading as this troubleshooting guide may be able to help you.
Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy S10 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar with yours and feel free to use our workarounds and solutions.
Troubleshooting Galaxy S10 that can’t detect microSD card
First off, I would assume that you’re having problems with a new microSD card because if it’s old, there’s a chance that it’s already damaged or corrupt. With that said, here’s what you need to do to try and fix this problem on your Galaxy S10:
First solution: Make sure the microSD card is mounted properly
Mounting the microSD card is a no-brainer but sometimes things can go wrong. Thus, the first thing you should do is make sure your microSD card is mounted properly. Follow these steps:
- Turn off your phone first.
- Insert the SIM ejector tool into the card tray pinhole.
- Gently pull the card tray out of the slot.
- Now, re-seat the microSD card properly (with gold contacts at the bottom) and make sure it snaps perfectly on the tray.
- Gently insert the card tray back into the slot and make sure it snaps right back in.
- Turn your phone on.
Once the phone has successfully booted up, try to see if it can now detect the microSD card because if it still can’t, then move on to the next procedure.
Second solution: Format microSD card with your phone, if possible
You may have to do this procedure if mounted a used microSD card on your phone which you used with other devices. So, head to Settings and go to Device care. From there, touch Storage and then you could immediately see if the microSD card needs to be formatted. However, if you can’t see any mounted external storage device, then you may have to format the card using your computer.
You may have to use an adapter so that your computer can read the card. Also, take a little time backing up whatever files you don’t want to lose before formatting the microSD card. By doing this, you would also know if the problem is with the card or your phone because if your computer can also not read the card, it means it’s damaged already.
When troubleshooting an issue involving a microSD card, all you have to find out is whether the card is working well or not. One way to do that is to mount a different microSD card on your phone and see if it can detect it and if it can, then it’s possible that the other SD card is the problem. However, if your device cannot detect or recognize any external device mounted on it, then it means it has an issue. Before you device to visit a technician or bring your phone back to the store, it’s best to reset it first.
Before the reset, make sure to create a backup of your important files and data and then remove both your Google and Samsung accounts so that you won’t be locked out. Follow these steps to reset your phone…
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10 logo shows on the screen, release all keys.
- Once the phone phone reaches the black screen with blue and yellow texts, it’s in the recovery mode.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!