Samsung Galaxy A20 shows “Email keeps stopping” error. Here’s the fix.

Some owners reported that Email keeps stopping on their Samsung Galaxy A20. The app reportedly opens shortly and then closes when the error ‘Email keeps stopping’ shows on the screen. What this means is that the app keeps crashing or has stopped working. Most of the time, it’s just an issue with the app but it’s also possible that the problem is with the hardware. 

In this post, I will guide you in troubleshooting your Galaxy A20 with ‘Email keeps stopping’ error that shows up when the email app is opened. We will look into each possibility and rule them out one after another until we can determine the cause of the problem and hopefully be able to fix it. If you’re one of the owners with this kind of problem, continue reading as this article may be helpful to you. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A20 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Fixing a Galaxy A20 with “Email keeps stopping” error

I personally encountered this error before so I know a couple of things that could make it crash. First, the Email keeps stopping error may pop up if it took a long time for the app to connect with the server. For instance, if there’s a server maintenance and you opened this app to check on your email, you may be greeted by the error. Second, if your phone seems to become sluggish or not responding properly, which can be a sign of a firmware problem, applications may also crash if you open them and not just the Email app. But it could be different in your case so you really have to perform some troubleshooting procedures. And here’s what you have to do to try and fix this problem: 

First solution: Force restart your phone to fix Email keeps stopping error

The error can be a sign of a minor firmware issue or glitch. That’s the reason why you need to perform this procedure first as it may save you from the trouble of doing other troubleshooting procedures. To do this, follow these steps: 

  1. Press and hold the volume down button and don’t release it yet. 
  2. While holding the volume button, press and hold the power key as well. 
  3. Keep both keys held down together until the Galaxy A20 logo shows on the screen. 

Once the phone has successfully rebooted, open the app you’re having issues with and see if the Email keeps stopping error still shows up. If it still does, then move on to the next solution.

Second solution: Clear cache of Email app

This will delete the cache of the Email app and will prompt the system to create a new one. If it’s just a minor problem with the app, clearing the cache will be enough to fix the problem. The cache is a temporary file created by the system to make each app run smoothly. But when it gets corrupted, it may cause app crashes and that could be the case here. To rule it out, follow these steps: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the top-right corner of the screen. 
  3. Tap Apps.
  4. Find and tap Email.
  5. Touch Storage. 
  6. Tap Clear cache. 

After doing this procedure, open Email to know if the Email keeps stopping error would still show up and if it still does, move on to the next procedure. 

Third solution: Clear data of Email app

Clearing the data of the app will bring it back to its default settings, remove your account as well as delete all your emails. So, you really have to be careful when doing this as you may lose some important messages. If you can create a backup of your important emails, that would be better. If not, then you have to ask the administrator of your account (especially if you’re using a company email) as they often have backups. 

This procedure is very effective in fixing app issues and it’s now time to do it on the Email app. 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the top-right corner of the screen. 
  3. Tap Apps.
  4. Find and tap Email.
  5. Touch Storage. 
  6. Tap Clear data and then touch OK. 

After this, open the app to see if the Email keeps stopping error would still show up. If the error disappeared, try to add your account again. Sometimes, the error would only jpop up if an account is added. If the error continues to shows up, then move on to the next procedure.

Fourth solution: Delete the system cache

Aside from the individual app cache, the system also creates its own cache and if it gets corrupted, it may also lead to app crashes and other performance issues. It is recommended to delete the system cache from time to time so that it will be replaced with a new one. And here’s how you do that: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After this, open Email to see if the Email keeps stopping error is fixed. If it still shows up, however, then you have no other choice but to reset your phone.

Fifth solution: Backup your files and reset your phone

After doing the procedures above and the Email app still keeps on crashing, then you have to do the master reset as the problem could already be with the firmware considering the fact that Email is a pre-installed app. But before the reset, make sure to backup your important files and data and then remove your Google and Samsung accounts so that you won’t be locked out. After that, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy A20 that keeps popping up the “Email keeps stopping” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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