If you’re not receiving some text messages on Android – Samsung Galaxy S9, try to clear the cache and data of the messaging app. Open the app drawer and head to Settings app > Apps > Messaging App > Storage > Clear data.
Still having trouble receiving text messages from one or multiple numbers on your Samsung after doing the basic trick above? We’ve compiled a simple step-by-step guide on how to troubleshoot further the text messaging issues on the Galaxy S9.
Fix Samsung Galaxy S9: Not Receiving Some Text Messages on Android
Before troubleshooting, let’s start at the most basic step. You want to first check your network connection and make sure you are able to place calls and send text messages. If you have no service, then follow this guide instead.
If you have service and are able to send text messages but can’t receive them, we want to verify if the numbers you can’t receive messages from haven’t found their way into your messaging block list. The messaging block list on the Galaxy S9 is a way for you to prevent certain numbers and contacts from sending you messages, but sometimes numbers you text message often can find their way into the block list by accident. Here’s how to check:
- Go into Messages.
- Tap on “More” in the top right corner then select Settings.
- Tap on Block messages.
- Tap on Block numbers.
- Here you’ll find a list of all the numbers your Samsung Galaxy S9 is set to block. If the number you can’t receive text messages from is part of that list, make sure to remove it!
If the number you can’t receive messages from isn’t part of your block list, we’ve received reports that performing the following steps can sometimes resolve the issue:
- Write the number down somewhere (to save it).
- Delete them from your Contacts app.
- Delete the conversation you have with that contact in your Messages.
- Turn off your Samsung Galaxy S9 for 10 seconds, then turn it back on.
- Re-add them into your Contact list.
Once you’ve performed the above have them try and message you again. Are you still not receiving any text messages from their number? If so then you can additionally try to perform a reset network settings. This resets your network configuration on your Samsung smartphone without erasing any personal data. However it does erase saved WiFi passwords so make sure to reconnect to WiFi after this step.
- Go to Settings > General Management and tap on Reset.
- Select Reset network settings.
- If your smartphone doesn’t restart automatically, power it off then back on.
Once again, try to message the person you can’t receive messages from and see if it’s working again.
If you’ve tried all of the above but are still getting reports of people sending messages you aren’t receiving, make sure first and foremost that they are sending it to the right number. You can also in this case contact your Carrier to make sure the messages are properly being sent to your device. Service providers should be able to track this and tell you if the messages are really being sent to your device from the number in question.
We hope this guide was helpful to you, happy troubleshooting!
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