Not Receiving Messages on Google Pixel: Troubleshooting Guide

If you are not receiving messages on Google Pixel, make sure that your date and time is set correctly. Incorrect date and time might have triggered the issue to emerge, so you need to update it or set date & time to automatic. Head to Settings > System About icon > Date & time icon. Then enable Automatic date & time and Automatic time zone.

If the above mentioned trick didn’t fix the problem, continue troubleshooting your device using the tweaks we listed below.

Troubleshooting Google Pixel that is Not Receiving Messages

Can’t receive text messages on Google Pixel smartphone. Not receiving text messages from certain numbers. Not getting messages from one  or multiple numbers on Google Pixel.


The first thing you have to verify is if the problem is only with one number or with all numbers? If you can’t receive text messages from all numbers on your Google Pixel, make sure you have service on your phone first and are able to place calls (if you cant’t, click here for No Service).

If you can’t receive text messages from all numbers and you have service on your Google Pixel, make sure you have your default SMS app selected.

If you can’t receive text messages from only certain numbers, follow the steps below:

  • Make sure the numbers you can’t receive from aren’t blocked.
    • Open your Phone app phone.
    • Tap on More  “More
    • Tap on Settings > Call blocking.
    • Make sure the numbers aren’t blocked. If they are tap the “X” beside it.
  • If the block feature was not activated and you still can’t receive messages from that contact:
    • Delete them from your Contacts app.
    • Delete the conversation you have with that contact in your Messages.
    • Turn off your Google Pixel for 10 seconds, then turn it back on.
    • Re-add them into your Contact list and try to text them again.
  • It is also possible that your messages are routed to your Archive folder especially if you are using the default Android messaging app. To check, open Android Messages app > More settings > Archived.
  • If there are no messages in your Archived folder nor on the Messaging app, try clearing the messaging app’s cache and data. Open Settings app > Apps & notifications > App info > Up arrow icon See all ‘xxapps > select your messaging app > Storage > Clear Data.

Try to send yourself a text message and see if you’re able to receive it.

Other Options:

Reset Network Settings. Another effective solution for having text messaging issues is to reset your phone’s network settings. Select Settings app > System About > Reset options icon > Reset WiFi, mobile & Bluetooth > RESET SETTINGS, then follow the onscreen prompts to confirm reset network settings.

Factory Reset. This is deemed to be the last resort if none of the tweaks provided above fixes the problem. Note that this reset will cause a complete data loss, so make sure to back up your files beforehand.

  • Open the Settings app.
  • Tap SystemAdvancedReset options.
  •  Tap Erase all data (factory reset)Reset phone. Then follow the onscreen prompts to confirm factory reset.

If the problem persists after performing a factory reset, we recommend contacting your network operator for further assistance and recommendations.

I hope that we’ve been able to help you fix the messaging problem with your Google Pixel device. We would appreciate it if you help us spread the word so please share this post if you found it helpful. 

Connect With Us

We aimed to help our readers fix issues with their phones as well as to know how to properly use them. If you are experiencing other issues, please visit our Help Guide page. We have published articles that contain solutions to common issues. We also have a YouTube channel that has video tutorials and troubleshooting content for smartphones. Click this link and don’t forget to subscribe. Thank you for reading!

Posts you might like