Snapchat is an online messaging platform wherein users convey messages mainly through snaps (photos or video clips). It’s a widely used mobile app by young people. Tackled in this post is a problem with Snapchat app on the iPhone XR that doesn’t load or keeps crashing for some reason. Anyone who has trouble using Snapchat on the same iOS device can refer to this walkthrough whenever needed. Read further for more information.
First solution: Restart the app.
For apps that were previously working fine and then suddenly don’t, this is usually due to random app glitches. Any applications encounter the same problem when triggered by some factors like network problems or bad updates. Even other apps that have gone rogue can likewise affect other app’s operations. The easiest way to solve the problem is to quit the app and then restart it. That said, here’s what you should try doing first:
- Swipe up from the bottom of the Home screen and then pause slightly in the middle of the screen.
- Then swipe right or left to navigate through the app previews.
- Swipe up on the Snapchat app card/preview to close it.
Clearing out other background apps is also recommended to prevent any of them from causing conflict to Snapchat. Just follow the same steps to quit the rest of the suspended apps on your iPhone XR.
If restarting the app doesn’t solve the problem, then follow these steps to soft reset or reboot your iPhone XR. This will help rule out minor software glitches that might have prevented Snapchat from loading properly on your device. Here’s how it’s done:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the phone reboots.
Performing a soft reset doesn’t affect any saved data on the phone memory so creating backups beforehand won’t be necessary.
Second solution: Install Snapchat updates.
Keeping apps up-to-date is the best way to keep them at their optimum performance. Like firmware updates, app updates also offer dedicated fix patches to get rid of any existing bugs inflicting adverse behaviours. App developers usually push regular updates. If you haven’t configured third-party apps on your iPhone XR to auto-update, then you might have missed a critical update that should’ve kept the Snapchat app from acting up. In this case, manually installing app update would be necessary. Here’s how:
- From the Home screen, tap App Store.
- From the App Store main screen, scroll down to the bottom and then tap on the Updates tab. Doing so will open a screen containing a list of apps with pending updates.
- Find Snapchat then tap the Update button next to it. This will trigger the update installation for Snapchat.
- If multiple app updates are available, then you can just tap on the Update All button on the top-right of the screen. Doing so will install all app updates simultaneously.
Installing the latest iOS update available for your iPhone can also help fix the problem if it’s tied to some software glitches. If your iPhone has stable Wi-Fi internet access, check for new iOS update to download and install with these steps:
- From your Home screen, tap on Settings.
- Tap General.
- Then tap Software Update.
If an update is available, you will see an update notification. Read the update details and system requirements. Then follow the onscreen instructions to update your iPhone XR to the latest iOS version.
Restart the phone after installing updates to make sure all new system changes are properly implemented and likewise to refresh the phone memory. Then try to launch Snapchat and see if the problem is fixed.
Third solution: Uninstall then reinstall Snapchat app.
The app may still not be able to work if it’s totally corrupted. And the only way to get it back up and working is to reinstall the app. But before that, you need to uninstall the errant Snapchat app from your device. Here’s how:
- From the Home screen, lightly touch and hold the Snapchat app icon until it jiggles. Do not press too firmly to avoid opening the Quick Actions menu.
- Then tap on the X at the upper-left corner of the Snapchat. This will trigger app deletion.
- Tap Delete when prompted to confirm action.
Wait until the app is completely uninstalled and then restart your iPhone when it’s done. As soon as your phone boots up, open the App Store then search for the latest version of Snapchat. You should see the controls or commands to download and install the app. Just follow the onscreen commands to install the latest version of Snapchat on your iPhone XR. Don’t forget to restart/soft reset your iPhone after installing the app then launch to see if the problem is gone.
Major app problems are often fixed by reinstalling the application thus Snapchat should be able to work properly then. If it’s not, then you’re likely dealing with a software problem and that means the need for you to troubleshoot your iPhone.
Fourth solution: Toggle Airplane Mode on and off.
Snapchat is an online app and so it’s susceptible to errors caused by network connection problems like server downtime and network outages. That said, it’s possible that Snapchat just couldn’t work because the phone is experiencing random network problems. The simplest possible solution to Wi-Fi issues is the Airplane mode tweak. Here’s how it works:
- Go to Settings-> Airplane Mode menu.
- Then toggle the switch to turn Airplane Mode ON. Doing so will disable wireless radios including Wi-Fi connections.
- While Airplane mode is turned on, restart or soft reset your iPhone XR.
- After it reboots, head back to Settings-> Airplane Mode menu and then tap the switch again to turn Airplane mode OFF.
Reconnect your iPhone to your Wi-Fi network and once it has re-established Internet connection, try loading Snapchat again and see if it’s working.
Fifth solution: Reset network settings on your iPhone.
If the Airplane mode tweak doesn’t do any good, then your next option to rule out network connectivity issues that caused problems to network apps would be a network settings reset. This will delete your current Wi-Fi networks, Bluetooth connections, APNs, and server settings on the phone. Any erratic settings or invalid options that caused network errors will also be cleared out in the process. If you wish to give it a try, just follow these steps:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset network settings.
- If prompted, enter your passcode then follow the onscreen instructions to confirm network settings reset.
The phone will reboot automatically when the reset is finished and then loads the default network options and values. To use online apps and services, you need to set up and reconnect to your Wi-Fi network first. Once your iPhone is connected, test the Internet connection by opening a browser app. If all websites are loading successfully, your iPhone is connected to the Internet. Thus all online services and pertinent apps must be working too.
Seek more help
For more advanced solutions and troubleshooting procedures, you may contact Snapchat Support via email, chat, or social media platforms. There might be some advanced in-app settings that need to be reconfigured for Snapchat to work smoothly with your iPhone XR platform. Should this be found to be attributed to a server issue, then all you have to do is wait until it’s fixed.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!