How To Fix A Galaxy S20 Mobile Data That’s Not Working After Android 11

In this troubleshooting guide, you will learn how to fix the Galaxy S20 mobile data that stopped working after the Android 11 update. We will consider all factors and then rule out all possibilities to know why it occurs and how to fix it. Continue reading to learn more. 

Core services like mobile data should work on your Galaxy S20 without a hitch. However, issues may occur every now and then. It seems like some owners started having a similar problem after the Android 11 update. If you’re one of them, then you should take time troubleshooting your phone. 

First solution: Force restart your phone

There are times when a core service or feature crashes or stops working. That might be the case here, so the first thing you have to do is the forced restart. It’s a simulated battery pull that refreshes your phone’s memory and reloads all services. Here’s how you do it: 

  1. Press and hold the Volume Down button and the Power key for 10 seconds. This will force your phone to shut down and then power back up. 
  2. When the logo shows, release both keys and wait until the reboot is finished. 

After the restart, try to see if the mobile data service is now working. 

Second solution: Check the signal indicator

After doing the forced restart and mobile data is still not working on your Galaxy S20, what you have to do next is make sure it has a good reception. 

Take a look at the signal indicator to know how many bars your phone can get. If you only have one bar, or even two, then that might be the reason why it’s not working properly. You have to rule out such a possibility by going to an area where there’s good signal reception. 

But assuming your phone gets about 3 bars or more and mobile data is still not working, then move on to the next solution. 

Third solution: Reset the network settings

Issues like this can get fixed by resetting the network settings of your phone. That’s what you need to do next if the first and second solutions fail to fix the problem. You don’t have to worry about your files and data because they will not be deleted. Here’s how it’s done: 

  1. Open the Settings app on your phone. 
  2. Scroll down, and then tap General management. 
  3. Tap Reset, and then touch Reset network settings. 
  4. Tap the Reset settings button, and if needed, enter your screen lock. 
  5. Now tap the Reset button to reset the network settings on your Galaxy S20. 

After doing that, try to see if mobile data is now working properly. 

Fourth solution: Factory reset your phone

More often than not, the third solution is enough to fix a problem like this. However, if for some reason the mobile data service is still not working after doing the previous solutions, then it’s time to do the factory reset. As long as it’s an issue with the firmware, a reset should be able to fix it. But before that, make sure to create a copy of your important files as they will be deleted. Once you’re ready, follow these steps: 

  1. Open the Settings app on your phone. 
  2. Scroll down, and then tap General management. 
  3. Tap Reset, and then touch Factory data reset.
  4. Scroll down, and then tap the Reset button. 
  5. If prompted, enter your screen lock. 
  6. Tap Delete all. 
  7. Enter your password, and then tap Done when finished. 

Once the reset is done, set up your Galaxy S20 as a new device. 

And that’s what you need to do to fix the Galaxy S20 mobile data that’s not working anymore. We hope that this troubleshooting guide can help you. 

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