When it comes to making and receiving phone calls, signal is very important regardless whether you’re using a high-end smartphone like the Samsung Galaxy S10 or a basic phone. Some owners of said device have been complaining because they could no longer make phone calls or receive one. Based on experience, this issue could be due to a minor firmware problem or it could be a sign of a serious one.
In this post, I will walk you through in troubleshooting your phone that could no longer make or receive phone calls. We will try to consider every possibility and rule them out one after another until we can determine what the problem and hopefully fix it. If you’re one of the owners of this phone, continue reading as this article may be able to help you one way or another.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Troubleshooting Galaxy S10 that can’t make phone calls
Most of the time this kind of problem can be fixed by doing some troubleshooting procedures and depending on how it started, you may be able to sort it out by a couple of methods. With that said, here are the things you have to do to try and fix this problem…
First solution: Force reboot your phone first
When it comes to problems that occur without apparent reason, it’s best to begin your troubleshooting with a forced reboot because there’s always a possibility that the cause of the problem is just minor issue in the system or even just a glitch. These things can easily be rectified by the forced restart. To do this, follow these steps:
- Press and hold the Volume Down button and don’t release it.
- While holding the volume button down, press and hold the power key as well.
- Now, keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows up.
Once your phone has successfully rebooted, try to see if it still can’t make phone calls by dialing a number that’s active. If the call doesn’t go through, then move on to the next procedure.
Second solution: Make sure it’s not about the signal
Just by looking at the signal indicator at the status bar would tell you if this is a signal-related problem. If you’re getting below 3 bars, then you’ll probably encounter this issue intermittently. Which means some calls may go through and others may not. Try to see if this is the case with your phone. Also, make sure that the Airplane mode isn’t enabled. When it is enabled, you could no longer see the status bar, instead, you’d be seeing an airplane icon. You can disable it by pulling the notification panel down and tapping the Airplane mode icon.
Third solution: Call tech support to inquire about your account and the network
When it comes to problems like this, your service provider is the one that could help you properly. Why? Because they have all the information about your account and your status including your system and whether or not your account is barred from using certain services. If it’s not about the status of your account, then they also have all necessary tools that could fix the problem if the issue is in the service level. Moreover, if it’s a network issue, you will be advised as to when the problem will be resolved. Unless it’s a serious network problem, outages may only last about an hour or two and if it’s the case, there’s nothing you should do but wait.
Fourth solution: Backup your file and reset your phone
After calling your service provider and your Galaxy S10 still can’t make phone calls and you’re advised to bring the phone back to the store so that a technician can check it for you, then it’s best to reset it to protect your personal information.
Take time backing up all your important files and data including your contacts, text messages, pictures, videos, music tracks, etc. and then remove your Google and Samsung accounts from your device so that you won’t be locked out. After which, follow these steps to perform the Master Reset:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After the reset, you can now bring your phone to the store. I hope that we’ve been able to help you fix your Samsung Galaxy S10 that can’t make phone calls or receive one. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!