How To Fix Video Call Not Working On Samsung Galaxy

To fix video call issues on a Samsung Galaxy phone, first, check your internet connection and restart your device. Ensure the video calling app and phone software are up-to-date and verify proper app permissions for the camera and microphone. Clear the app cache and data, or try reinstalling the app.

Enter safe mode to rule out third-party app interference or, as a last resort, perform a factory reset after backing up data.

There are other troubleshooting procedures you can do, so continue reading.

First solution: Check your internet connection

Checking your internet connection is necessary because many smartphone functions, such as video calls, streaming, and browsing, rely on a stable connection. An unstable or slow connection can cause issues, including video call disruptions. 

samsung galaxy speed test

To check your connection on a Samsung Galaxy, ensure Wi-Fi or mobile data is enabled and try loading a webpage or using an internet-based app. If problems persist, switch between Wi-Fi and mobile data, restart the phone or router, or move closer to the Wi-Fi router to improve signal strength.

Second solution: Restart your device

Restarting your Samsung Galaxy device can help resolve minor glitches and refresh system resources. To restart your device, follow these steps:

restart samsung galaxy
  1. Press and hold the Power button on your phone until the power menu appears.
  2. Tap the “Restart” or “Reboot” option from the power menu.
  3. Wait for the device to power off and then power back on. This process usually takes a few seconds to a minute.

After your device restarts, check the functionality you were having issues with to see if the problem has been resolved.

Third solution: Update the video calling app

Updating the video calling app is necessary because it offers bug fixes, performance improvements, and new features that can enhance your calling experience. The latest version of an app is usually more stable and efficient, potentially resolving issues you may have encountered with video calls.

samsung galaxy update video calling app

Updates often address known problems and compatibility issues with various devices, ensuring your Samsung Galaxy phone runs the app optimally. Additionally, staying up-to-date ensures that you have the best possible security measures in place, protecting your data and privacy during video calls.

Fourth solution: Verify app permissions

Verifying app permissions for your video calling app on a Samsung Galaxy phone ensures it has access to the necessary hardware and software resources, such as the camera and microphone. To verify app permissions, follow these steps:

samsung galaxy app permission
  1. Open the Settings app on your phone.
  2. Scroll down and tap “Apps” or “Applications.”
  3. Find and tap on the video calling app (e.g., WhatsApp, Zoom, Google Duo).
  4. Tap “Permissions” to see the list of resources required by the app.
  5. Ensure that the permissions for Camera, Microphone, and any other necessary resources are enabled (toggled on). If not, turn them on by tapping the respective toggle.

By verifying app permissions, you ensure that the video calling app can access the required hardware and function properly during a call.

Fifth solution: Clear app cache and data

Clearing the app cache and data for your video calling app can help resolve issues by removing temporary files and resetting settings. To clear the cache and data on your Samsung Galaxy phone, follow these steps:

samsung galaxy clear app cache data
  1. Open the Settings app on your phone.
  2. Scroll down and tap “Apps” or “Applications.”
  3. Find and tap on the video calling app (e.g., WhatsApp, Zoom, Google Duo).
  4. Tap “Storage” to view storage-related settings.
  5. First, tap “Clear Cache” to remove temporary files generated by the app.
  6. Next, tap “Clear Data” or “Clear Storage” to reset the app to default settings. This action may result in loss of app-specific settings and data, so use it cautiously.

After clearing cache and data, launch the video calling app, set up necessary permissions and configurations, and check if the video call issue has been resolved.

Sixth solution: Reinstall the app

Reinstalling the video calling app on your Samsung Galaxy phone can resolve issues by resetting the app to its original state and removing any possible corrupted files. Before proceeding, note that you may lose saved data and settings related to the app. To reinstall the app, follow these steps:

samsung galaxy uninstall reinstall app
  1. Locate the video calling app (e.g., WhatsApp, Zoom, Google Duo) on your phone’s home screen or app drawer.
  2. Press and hold the app icon until a menu appears.
  3. Tap “Uninstall” and then confirm the action in the pop-up window. The app will be removed from your device.

Now, reinstall the app:

  1. Open the Google Play Store app on your device.
  2. In the search bar, type the video calling app’s name (e.g., WhatsApp, Zoom, Google Duo) and press “Search.”
  3. Tap “Install” beside the desired app in the search results to download and install the app.
  4. Once the installation finishes, open the app, set up necessary permissions and configurations, and test the video call functionality to see if the issue has been resolved.


How can I improve the video quality during video calls?
Ensure that you have a stable and high-speed internet connection, close unnecessary apps running in the background, update the video calling app, and use good lighting conditions during the call.

Can I make a video call without Wi-Fi? 

Yes, you can make video calls using mobile data, but keep in mind that this may consume a significant amount of your data allowance, and the video call quality depends on your network coverage and speed.

How do I enable video call permissions for an app? 

Open your phone’s Settings app, tap on “Apps” or “Applications,” find and tap on the video calling app, tap “Permissions,” and ensure that the necessary permissions (Camera, Microphone, etc.) are enabled.

Why can’t I hear the other person during a video call?

Check your device’s volume level, ensure the app has permission to access the microphone, and ask the other person to confirm their microphone is functioning correctly.

What should I do if the video call constantly freezes or disconnects?

Ensure you have a stable internet connection (try switching between Wi-Fi and mobile data), update the video calling app, clear the app cache, or reinstall the app if required.

Are video calls secure and private?

The security and privacy of video calls depend on the app you’re using. Look for apps that offer end-to-end encryption and have a strong reputation for security. Always update your apps to ensure you have the latest security measures in place.

Can I use multiple video calling apps on my phone? 

Yes, you can install and use multiple video calling apps on your phone. Just make sure to keep them updated and check their permissions to ensure an optimal experience during video calls.

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