Troubleshooting Tips: Fix iPhone 11 Not Receiving Calls on iOS

Has your iPhone 11 suddenly stopped receiving calls? Don’t panic. In this comprehensive guide, I’ll walk you through how to troubleshoot and fix an iPhone 11 that won’t receive incoming calls.

As a long-time iPhone user, I’ve resolved this frustrating issue several times. By following my step-by-step instructions below, you’ll be able to get to the bottom of why your iPhone 11 isn’t receiving calls and get it working again in no time.

Let’s dive in!

iPhone 11 not receiving calls

Why Your iPhone 11 Isn’t Getting Calls

Before we start troubleshooting, let’s first understand what could cause an iPhone 11 to stop receiving calls. Here are the most common culprits:

  • Cellular network issues like poor signal or carrier outages
  • Enabled Do Not Disturb mode silencing calls
  • Accidentally blocked contacts not getting through
  • iOS software bugs or glitches after an update
  • Faulty hardware like liquid damage or a bad SIM card


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Restart Your iPhone

The first troubleshooting step is always to restart your iPhone. A simple restart can clear out minor glitches that are preventing calls from coming through.

Follow these steps to restart your iPhone 11:

  1. Press and hold the Side button and Volume Up button together until you see the power off slider.
  2. Drag the power off slider to turn off your iPhone completely.
  3. After 30 seconds, press and hold the Side button again to turn your iPhone back on.

Give your iPhone a minute or two to restart fully. Then try making a test call to see if can now receive calls. This quick reboot fixes many common software issues stopping incoming calls.

Toggle Airplane Mode On and Off

Toggling Airplane Mode is another quick trick that often resolves iPhone calling problems. Here’s how:

  1. Open Settings and enable Airplane Mode. This will temporarily disable all wireless connections.
  2. Wait 30 seconds, then open Settings and turn Airplane Mode off again to re-enable wireless connectivity.
  3. Make a test call to verify if your iPhone 11 can now receive incoming calls successfully.
Airplane mode

Toggling Airplane Mode essentially restarts your iPhone’s cellular, WiFi, and Bluetooth radios, which refreshes the connections. Give this a shot if a basic restart didn’t help.

Check Do Not Disturb & Focus Settings

When Do Not Disturb is enabled on your iPhone, all incoming calls and notifications will be silenced. Make sure Do Not Disturb is turned off:

  1. Go to Settings > Do Not Disturb.
  2. Confirm the Do Not Disturb switch is turned off.
  3. Also check that Bedtime is not enabled under Clock > Bedtime, which can activate Do Not Disturb during scheduled sleep hours.

In iOS 15 and later, Focus Mode is a newer feature that replaces Do Not Disturb. Check that no Focus profiles like Do Not Disturb are enabled under Settings > Focus. Turn any enabled profiles off.

With Do Not Disturb and Focus Mode disabled, your iPhone 11 should ring for calls normally again.

Unblock Contacts Accidentally Blocked

If your iPhone 11 won’t receive calls from certain people, you may have blocked them by mistake. Here’s how to unblock contacts:

  1. Go to Settings > Phone > Blocked Contacts.
  2. Review the list and swipe left on any contact you want to unblock.
  3. Tap Unblock to remove them from the blocked contacts list.
unblock contact

Now try calling again from that number to confirm your iPhone will receive it. Check that you haven’t blocked contacts by accident.

Update to the Latest iOS Version

Outdated iOS software can potentially cause issues with incoming calls. Make sure your iPhone 11 is updated to the current iOS version:

  1. Go to Settings > General > Software Update.
  2. Download and install any available iOS updates.
  3. Restart your iPhone 11 after the update completes.
update iOS

Updating to the latest iOS version eliminates software bugs that may be interfering with your ability to receive calls.

Reset Network Settings

Resetting network settings is an effective fix for iPhone calling issues. Here’s what it does:

  1. Go to Settings > General > Transger or Reset iPhone.
  2. Tap Reset, then Reset Network Settings.
  3. Enter your passcode if prompted.
  4. Your iPhone 11 will reset all network settings and reboot.
Reset Netwrok Settings

Resetting network settings wipes out any problematic network configurations or glitches that could be preventing calls. It’s a worthwhile troubleshooting step if calls still don’t come through.

Get Your SIM Card Replaced

A damaged, faulty, or invalid SIM card can prevent calls from connecting properly. Try replacing it:

  1. Turn off your iPhone and eject the SIM card tray.
  2. Remove the SIM card and inspect it for any visible damage.
  3. Take the SIM card to your cell carrier and request a replacement.
  4. Insert the new SIM card and test if your iPhone 11 can now receive calls.

If your SIM card went bad, getting a fresh replacement from your carrier will resolve the problem.

Restore Your iPhone 11

If you still can’t get incoming calls, a factory reset of your iPhone 11 software is the last resort:

  1. Backup your iPhone 11 to iCloud or iTunes.
  2. Go to Settings > General > Transfer or Reset iPhone.
  3. Tap Reset, then select Erase All Content and Settings.
  4. Set up your iPhone 11 again after the reset completes.
  5. Restore your data backup.
Erase All content and settings

This will give your iPhone 11 a clean slate, eliminating any software gremlins preventing calls from coming through.

Contact Your Wireless Carrier

If you can’t fix it yourself, reach out to your cell phone carrier for support. Let them know you’re experiencing issues receiving calls on your iPhone 11. They can troubleshoot the network and your account settings as needed to resolve the problem.

Key Takeaways

  • Restart your iPhone 11 and toggle Airplane Mode to fix software glitches
  • Make sure Do Not Disturb and Focus aren’t silencing calls
  • Unblock any contacts you’ve accidentally blocked
  • Update to the latest iOS version
  • Reset network settings to refresh configurations
  • Replace a damaged or defective SIM card
  • Erase and restore your iPhone 11 software
  • Get help from your wireless carrier

Following this comprehensive troubleshooting guide will help you get to the bottom of why your iPhone 11 has stopped receiving calls. With some perseverance, you should be able to resolve the issue and get your iPhone 11 working normally again.

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