A Samsung Galaxy Note 8 that can’t receive calls can be fixed by simply restarting the device. Cache files saved on the phone’s memory might be preventing the phone to be able to connect to the network. Thus, refreshing its system by turning the phone off and on again should be the basic fix you must try.
If the problem continues, try the other fixes we have mapped out below.
Troubleshooting Samsung Galaxy Note 8 that Can’t Receive Calls
Can’t receive calls on Samsung Galaxy Note 8 smartphone. Incoming calls going straight to voicemail. Not receiving calls on Samsung Galaxy Note 8. Can place outgoing calls but not receiving phone calls on Samsung Galaxy Note 8
Solution
If you’re not receiving calls from all numbers, then first make sure you have service on your phone and you can place outgoing calls. If you have no service on your smartphone, click here for a guide on how to fix network issues on your Samsung Galaxy Note 8.
If you’re not receiving calls but can place outgoing calls, first make sure none of the numbers are in your block list by following these steps:
- Open your Phone app as if you were to place a call.
- Tap on the three dots located in the top right then tap Settings
- Tap on Block Numbers
- Make sure none of the numbers you’re having issues receiving calls from on your Samsung Galaxy Note 8 aren’t part of your Block list. If they are, you can remove them
- If you have no contacts in your Block list, go to Settings > Sounds and vibration > Do not disturb and make sure it’s turned OFF
- If you have an active network connection, no numbers in your Block list, and Do not disturb is OFF, try performing a Reset network settings
- Go to Settings > General Management > Reset and select Reset network settings
- Test receiving calls once more
- If all options above failed to work, and you can’t receive calls from ALL numbers, then consider performing a factory reset
- If you are having trouble receiving calls from only one number and you performed the steps above, then make sure the person calling you is dialing the proper number. If they are, have them contact their network provider as this could be a call routing issue.
I hope that we’ve been able to help you fix the receiving call issues with your device. We would appreciate it if you help us spread the word so please share this post if you found it helpful.
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