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Samsung Troubleshooting Guides (Android 4.0+)


Samsung

What issue are you experiencing?

Network

  • No service, Emergency calls only
  • Mobile data not working
  • Wi-Fi connection issues
  • Can’t receive incoming calls
  • Audio or microphone issues during calls
Messaging
  • Not receiving incoming text messages
  • Messages displaying in the wrong order
  • Can’t send or receive picture messages
  • Receiving the same message multiple times
  • New message notification but no messages in inbox
Software
  • Brightness bar missing from notification panel
  • Samsung won’t boot past Galaxy screen
  • Power button broken or unresponsive
  • Screen turning off during call
  • Car mode turning on by itself
  • Keyboard not functioning properly
  • “New Voicemail” notification won’t clear
How-to
  • How to configure APN settings
  • How to perform a backup & restore
  • How to perform a hard reset
  • How to block incoming calls
  • How to activate “OK Google”

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