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The Cell Guide

The Cell Guide

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Samsung Galaxy Note 5 Help Guides

Samsung Galaxy Note 5

What issue are you experiencing?

Network

  • No service, Emergency calls only
  • Mobile data not working
  • Can’t receive incoming calls
  • Wi-Fi connection issues
  • No sound on incoming calls or notifications
  • “New Voicemail” notification won’t clear
Messaging
  • Not receiving incoming messages
  • Can’t send or receive picture messages
  • Messages display in the wrong order
  • Receiving the same text repeatedly
Software
  • How to fix application issues
  • GPS location tracking issues
  • Power button broken or unresponsive
  • Forgot password or pin code
  • Activate “OK Google” voice command
  • USB connection to PC not working
How-to
  • How to perform a backup & restore
  • How to perform a factory reset
  • How to perform hard reset 
  • How to block incoming calls
  • How to block text messages
  • How to enable USB debugging
  • How to configure APN settings
  • How to remove an account

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