Is your iPhone cellular data not working as intended? If so, then this post might be able to help you sort things out. Keep reading for more info.
When to use Cellular Data on your iPhone?
Why is your iPhone cellular data not working?
There are various reasons as to why cellular data may not work on your iPhone and the very obvious is that the feature might haven’t been enabled in the first place. Other possible reasons would include the following:
- Temporary network issues such as scheduled network maintenance and outages.
- Network system errors on the phone including those inflicted by faulty software updates and settings that aren’t properly configured.
- SIM card-related issues from a SIM card system crash to a damaged or dislodged SIM card in use.
- Hardware-related problems on the phone from previous instances of hard drops or liquid exposure.
- Account-related issues like unsupported mobile data services by the carrier.
To deal with cellular data issues that have something to do with your account, contact your carrier for further assistance. Do the same if a faulty SIM card is the underlying cause. You may have to ask for a new SIM card replacement from your carrier in those cases.
For cellular issues attributed to hardware damage, taking your iPhone to an Apple-authorized service center would be a better option.
Troubleshooting cellular data issues on your iPhone
It is imperative to carry out some basic procedures to eliminate software-related factors that might have caused problems to your iPhone’s cellular data functions. Most of the time, the transpiring issue is attributed to random system errors and therefore can possibly be remedied by end-users using relevant fixes.
The solutions I’ve mapped out below can also be applied to other relevant iPhone issues as follows:
- iPhone mobile data errors.
- Unable to access the internet on the iPhone.
- Data not working on iPhone. Can’t access 3G internet on iPhone.
- No internet access while cellular or mobile data is enabled.
- Mobile data works on and off (intermittent internet connection), or not at all.
Before you proceed, check and ensure that your iPhone is getting a strong and stable cellular network signal. Intermittent or weak signal to the cellular network is often times the main reason why cellular services aren’t working as they should.
Possible solutions and workarounds
If you’re having issues accessing internet through mobile data on your device, here are some steps you can try to fix the issue:
Disable WiFi on your iPhone.
- Go to Settings > WiFi and make sure its turned OFF (If the issue is with your WiFi connection, click here to troubleshoot wifi issues)
Check Cellular Data on your iPhone.
- Go to Settings > Cellular and make sure cellular data is enabled by toggling the switch on.
Once the cellular data is enabled, open your browser and check if your mobile data is already working. If not, try the next solution.
Reset network settings on your iPhone.
Network connectivity errors can also be the underlying cause. To eliminate flawed networks or erratic network configurations which halted your iPhone to access mobile data, reset your iPhone’s network settings. See steps below:
- If your mobile data is enabled, go to Settings > General > Reset and Select “Reset Network Settings”. (For a detailed guide on how to Reset your Network Settings click here).
- Note: This will not erase anything on the iPhone. It will however remove your saved WiFi passwords so you will have to reconnect to your WiFi connections.
- The iPhone will display the Apple logo and restart. Once the device is back on, test your internet connection by opening a safari page.
Contact your Network Support
If all else failed to fix the problem and that your iPhone’s cellular data is still not working, then it’s time you should seek for more help from your network service provider.
There might be some temporary network issues or outages affecting cellular services in your place. It’s also possible that there are some account-related problems that you need to settle with your carrier.
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