If you’re facing issues with data not syncing to the Huawei Health app from your Huawei Watch GT 2 Pro, there are several troubleshooting steps you can take to resolve the problem. Follow the steps below to fix the data syncing issue.
Key Takeaways
- Troubleshoot the Huawei Watch GT 2 Pro sync issue
- Ensure proper linking between the Huawei Health app and your watch
- Update the Huawei Health app and watch firmware
- Restart the Huawei Health app to refresh and sync data
- Unpair and reconnect your devices
For detailed instructions on how to resolve the data syncing issue with your Huawei Watch GT 2 Pro, continue reading the article below.
Check Proper Linking with Huawei Health App
To ensure seamless syncing of data between your Huawei Watch GT 2 Pro and the Huawei Health app, it’s important to check that the app is properly linked with your device. Follow these steps to verify the linking:
- Open the Huawei Health app on your phone.
- Go to the Devices section in the app.
- Confirm that your Huawei Watch GT 2 Pro is listed and connected.
You should see your watch displayed as a connected device, indicating that it is properly linked with the Huawei Health app.
In addition to checking the linking, it’s also advisable to allow the Huawei Health app to run in the background on your phone. This ensures that data syncing can occur smoothly and without interruptions.
If you are using an iPhone, it’s worth noting that the language setting should be set to simplified Chinese and the region should be set to the Chinese mainland. This is important for proper display of the Stress card in the Huawei Health app.
By ensuring that your Huawei Watch GT 2 Pro is properly linked with the Huawei Health app, you can enjoy the full benefits of syncing data and tracking your fitness journey effectively.
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Update Huawei Health App and Watch Firmware
To ensure smooth data syncing between your Huawei Watch GT 2 Pro and the Huawei Health app, it’s important to keep both the app and your watch’s firmware up to date. Updating these components can help refresh and sync the data effectively.
To begin, make sure you have the latest version of the Huawei Health app installed on your mobile device. You can check for updates in the respective app store for your device.
Similarly, it’s crucial to update the firmware of your Huawei Watch GT 2 Pro. Firmware updates often include bug fixes and performance improvements that can address data syncing issues.
Once you have successfully updated the Huawei Health app and watch firmware, you can proceed to refresh and sync the data. Open the Huawei Health app on your phone and navigate to the home screen. Swipe down on the screen to initiate the refresh process.
Restart Huawei Health App
If you’re still experiencing issues with data syncing on your Huawei Watch GT 2 Pro, restarting the Huawei Health app can help refresh and sync the data. Follow the simple steps below to restart the app:
Step 1: Close the Huawei Health app completely.
Step 2: Reopen the Huawei Health app on your phone.
Step 3: Once the app is opened, swipe down on the home screen to initiate the refresh and sync process.
By restarting the Huawei Health app, you ensure that any background processes or temporary glitches are resolved, allowing for a smoother data sync experience.
After restarting the app, the data from your Huawei Watch GT 2 Pro should start syncing properly with the Huawei Health app.
Unpair and Reconnect Devices
If you’re still experiencing issues with data syncing on your Huawei Watch GT 2 Pro, you can try unpairing and reconnecting the devices. This process can help establish a fresh connection between your watch and phone, potentially resolving any underlying connectivity problems.
To unpair your Huawei Watch GT 2 Pro from your phone, follow these steps:
For HarmonyOS/Android phones:
1. Open the Huawei Health app on your phone.
2. Go to the Device section.
3. Find your Huawei Watch GT 2 Pro in the device list and select it.
4. Tap on the Unpair option to disconnect the devices.
For iPhones:
1. Open the Huawei Health app on your iPhone.
2. Navigate to the Device tab.
3. Locate your Huawei Watch GT 2 Pro and tap on it.
4. Tap on the Unpair button to disconnect the devices.
After unpairing the devices, you’ll need to reconnect them to establish a new connection. Follow the instructions provided by Huawei for your specific type of phone to complete the reconnection process.
Once the devices are successfully reconnected, check if the data syncing issue has been resolved. If not, continue to the next troubleshooting step.
Uninstall and Reinstall Huawei Health App
If you’re still experiencing issues with syncing data to the Huawei Health app, uninstalling and reinstalling the app can help resolve any underlying problems. Follow the steps below:
Step 1: Sync Data Manually
Open the Huawei Health app on your phone and navigate to the “Me” tab. Then, go to “Settings” and select “Sync data manually.” This will ensure that your data is up to date and saved before proceeding with the uninstallation.
Step 2: Uninstall Huawei Health App
Once you have successfully synced your data manually, you can proceed with uninstalling the Huawei Health app from your phone. To do this, locate the app on your device, press and hold the app icon, and select the “Uninstall” option.
Step 3: Reinstall Huawei Health App
After uninstalling the app, visit the app store on your device (Google Play Store for Android or the App Store for iOS) and search for “Huawei Health.” Download and install the latest version of the app.
Step 4: Sync Data and Test
Open the newly installed Huawei Health app and sign in to your account. Then, go to the “Me” tab and navigate to “Settings.” Select “Sync data manually” again to ensure that all your data is synced properly. After the sync is complete, test if the data syncing issue has been resolved.
By uninstalling and reinstalling the Huawei Health app, you can address any underlying issues that may have been causing the data syncing problem. Remember to sync your data manually before uninstalling the app to avoid any data loss.
Restore Huawei Watch GT 2 Pro to Factory Settings
If none of the previous steps have resolved the data syncing issue, you can try restoring your Huawei Watch GT 2 Pro to its factory settings. Note that this will delete all personal data stored on the watch, so make sure to back up any important data before proceeding. After restoring to factory settings, new data should sync normally.
WARNING: Restoring your Huawei Watch GT 2 Pro to factory settings will erase all personal data. Back up any important data before proceeding.
To restore your Huawei Watch GT 2 Pro to factory settings:
- Open the Huawei Health app on your phone and ensure it is properly linked with your watch.
- Go to the Devices section in the Huawei Health app.
- Locate your Huawei Watch GT 2 Pro and tap on it.
- Scroll down and tap on “Restore factory settings.”
- Follow the on-screen instructions to confirm the restoration process.
Once the restoration is complete, your Huawei Watch GT 2 Pro will be set back to its default factory settings. The previous data will be deleted, and you will need to set up the watch again. However, after the restoration, your watch should be able to generate new data and sync it properly with the Huawei Health app.
If you still encounter issues with data syncing even after restoring to factory settings, additional troubleshooting steps or contacting Huawei customer service may be necessary to resolve the problem.
Contact Huawei Customer Service
If the data syncing issue still persists after trying all the troubleshooting steps, it is recommended to contact Huawei customer service for further assistance. Huawei’s customer service team is dedicated to helping you resolve any technical issues you may be experiencing with your Huawei Watch GT 2 Pro.
When you reach out to Huawei customer service, their knowledgeable representatives will be able to provide you with additional guidance and support tailored to your specific situation. They have the expertise to troubleshoot complex syncing problems and can offer personalized solutions to get your data syncing smoothly again.
To contact Huawei customer service, you can visit their official website and find the support section. There, you’ll find different ways to reach out, such as live chat, phone support, or email. Be sure to have your device information and any relevant details about the data syncing issue ready, as this will help the customer service team assist you more effectively.
Remember, Huawei’s customer service is there to assist you every step of the way. Don’t hesitate to reach out to them for further assistance and get your Huawei Watch GT 2 Pro syncing data flawlessly again.
