This post will provide solutions for affected users where they can’t use screen during calls on Nexus 5x. That means they are only seeing black screen while there is an active call on their device. If you’re one of them, read further and find out how.
Smartphones are providing a lot of features that make our lives easier. You can do multitasking on your device. And that goes while making a phone call. You can perform a different task like viewing messages while there is an ongoing call on your phone.
But this useful smartphone feature can’t be used by some Nexus 5x users. This is due to an issue where the phone’s screen remains black while an active call is being performed on their devices.
Solution
The screen on the Nexus automatically goes black when we bring the phone close to our ears thanks to a proximity sensor located in the top of the phone. If you’re having issues opening your screen or accessing your phone during calls with your Nexus, then this is due to an issue with the proximity sensor. Here are the most common fixes to a problem like this:
-
- The first step is to take a dry cloth and wipe your Nexus screen completely, removing any dirt or residue that could be covering the proximity sensor and causing this issue.
-
- Turn off your Nexus completely, wait 10 seconds, then turn it back on.
-
- If the issue persists and you have a screen protector installed on your Nexus, try removing the screen protector to see if that could be causing the problem with the sensor.
-
- Go to Settings > About Phone > Systems updates and make sure to install any updates available.
- If none of the above options worked, then you can at least use your power button to end calls without having to turn the screen on by going into Settings > Accessibility > Power button ends call.
- If you have no calls anymore, try doing a factory reset on your device. This problem might have been caused by a complex system error. For a full guide on how to backup and restore a Nexus 5x phone, please click here.
If none of the solutions is able to fix the screen problem and you still can’t use screen during calls on Nexus 5x, contact their support for further assistance.
For other tutorials and troubleshooting videos, feel free to visit our Youtube channel anytime. Just don’t forget to like the videos and subscribe to it. Thank you.
