Can’t Receive Incoming Calls on Moto X

If you can’t receive incoming calls on Moto X, make sure that phone notifications are enabled. To do that, access Settings from the main apps screen. Go to Apps & notifications and select All Apps. Tap on Phone and touch Notifications. Make sure that the notifications for incoming calls are activated. 

That is the typical recommendation if you’re one of the affected users of Moto X smartphones that can’t receive incoming calls. Further details are also provided below, so read further. 


If your Motorola Moto X smartphone is directing all incoming calls to voicemail, this is a widespread issue happening with the Motorola smartphones after the recent Android software update. The main solution is to factory reset the device, however here are the steps you can take to troubleshoot the issue before resorting to a factory reset:

  • If you can’t receive calls from one specific number, verify and make sure the number isn’t blocked in your phone:
    • Open the “Contacts” app.
    • Select the contact.
    • Tap the pencil icon to edit the contact.
    • Press the “Menu” icon depicting three vertical dots.
    • Make sure the option “All calls to Voicemail” is left unchecked.
    • If you can’t receive calls from multiple numbers, make sure your “Do Not Disturb” option isn’t active:
      • Slide down your notification bar and make sure the Do Not Disturb icon is off as shown below.
    • Try a reset network settings by performing the steps below:
      • Go to Settings > Backup & Reset > Reset network settings.
      • Tap on Reset Settings.
      • Your phone will reboot (this will erase your saved WiFi passwords).
  • If none of the options above worked, then the solution is to factory reset the device:
    • You can click here for a step-by-step guide on how to backup and restore your Moto X.

If trying all provided solutions did not fix the problem and you still can’t receive incoming calls on Moto X, feel free to contact their support team for additional information on how to fix the problem.

You can also visit our Youtube channel if you have other concerns. You can find some tutorials and troubleshooting videos out there. Just don’t forget to like the videos and subscribe to our channel. Thank you.

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