Can’t Receive Calls on LG G5: Troubleshooting Guide

If your LG G5 device can’t receive calls, make sure that your phone is not on Airplane Mode and the Do Not Disturb feature is disabled. For more information on how to fix incoming call issues on you device, read further.

Fix Can’t Receive Calls on LG G5

Can’t receive calls on LG G5 smartphone. Can place outgoing calls but not receiving phone calls on the LG G5. Incoming calls going straight to voicemail. Not receiving calls on LG G5.


If you can’t receive calls on the LG G5 from any number, then first make sure you have service on your phone and you can place outgoing calls. If you have no service on your smartphone, click here for a guide on how to fix network issues on the LG G5.

If you’re not receiving any incoming calls but can place outgoing calls, first make sure none of the numbers are in your block list by following these steps:

  • Open your Phone app as if to place a call, tap the Menu button then select Call Settings.
  • Select Decline and reject calls.
  • Tap on Reject calls from and make sure none of the numbers you’re having issues receiving calls from on your LG G5 aren’t in there. If they are, you can remove them from the block list to allow calls and messages.
  • If you have no contacts in your Block list, go to Settings > Do not disturb and make sure it’s turned OFF.
    lg g5 donotdisturb
  • If you have an active network connection, no numbers in your Block list, and Do not disturb is OFF, try performing a Reset network settings.
  • Go to Settings > Backup & Reset > Reset network settings.
  • Tap on Reset Settings  (Note: this will only erase saved Wi-Fi passwords).
  • Once this is done power off your LG G5 completely, then power it back on.
  • Test receiving calls once more.
  • If all options above failed to work, and you can’t receive calls from ALL numbers, then consider performing a factory reset.
  • If you are having trouble receiving calls from only one number and you performed the steps above, then make sure the person calling you is dialing the proper number. If they are, and they’re not in your block list, have them contact their network provider as this could be a call routing issue.

I hope that we’ve been able to help you fix the incoming call issue with your LG G5 device. We would appreciate it if you help us spread the word so please share this post if you found it helpful. 

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