What to do with your Google Pixel 3 XL with Spotify app that keeps crashing?

App crashes are supposedly minor issues especially with high-end devices like the Google Pixel 3 XL which seldom runs out of memory. Some users of music streaming app Spotify however, have been complaining about crashes they encounter while listening to music. Some reported to have been getting the error “Unfortunately, Spotify has stopped” which is the usual error message you get when an app crashes. Others said that the app simply closes on its own after playing a track or two.

I have been using Spotify since 2015 and I personally encountered similar issues in the past but those cases were pretty minor and I fixed them without much of a hassle. So, in this post, I will walk you through in troubleshooting your Pixel 3 XL with some issues with Spotify. I will share with you the solutions or troubleshooting procedures I used in fixing the same problem. Continue reading if you’re one of the owners of this phone and are having similar issue as this post may be able to help you.

Before we move on, if you happen to find this post while looking for a solution to a different problem, then visit our Pixel 3 XL Help Guides page for we have already addressed some of the most common issues with this device. There could already be some posts on our site that could help you fix your problem. So, take a little time browsing through that page to find familiar issues.

Going back to the problem at hand, here are the things you need to do if Spotify crashes frequently on your Pixel 3 XL…

  1. Force restart your Pixel 3 XL first.
  2. Close other applications running in the background.
  3. Clear cache and data of Spotify.
  4. Uninstall and reinstall Spotify app.

If you haven’t done so, you must try doing the forced restart to refresh your phone’s memory as well as reload all applications and services. There are times when you just need to reboot your phone to make everything work perfectly again. The forced restart is a simulated battery removal procedure and it has been proven effective in fixing software-related problems including app crashes. Here’s how it’s done:

  1. Press and hold down the Power button on the top right side of the phone
  2. Hold the Power button down for 7-10 seconds, or until the phone vibrates and restarts
  3. If the phone shuts down instead, let go, then press power again for 1-2 seconds to restart the phone

After this, open Spotify and listen to your favorite tracks to see if it still crashes or closes on its own. If it still does, then the next thing you must do is close all applications that are running in the background. Just hit the Recent Apps key or button and then close all apps you can see. After that, try to use Spotify to see if it works normally this time. If still not, then you have no other choice but to troubleshoot the app itself.

The most effective way to fix a crashing app is to reset it and that means clearing its cache and data. This also means that all your downloaded tracks and playlists will be deleted but don’t worry, you just have to re-sync your phone with your Spotify account once the problem is resolved and all those tracks will be re-downloaded to your phone and that you can listen to them while you’re offline. If this doesn’t fix the problem, then you have no other choice but to do the next procedure.

Lastly, if all else fails, you should uninstall Spotify from your Pixel 3 XL and then reboot it. Once the phone becomes active, open Play Store and then redownload Spotify. Login to your account and download some tracks or you may listen to music after that. Continue using the app until you’re satisfied the problem is fixed.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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