What to do with Samsung Galaxy A50 that turns off on its own

The Samsung Galaxy A50 is a pretty stable device, running Google’s latest Android 9 Pie and Samsung’s One UI. However, some owners have been complaining because their units seem to have some performance or power-related issue. One of our readers reported to us in detail that her Galaxy A50 turns off on its own and would no longer power on after that. Such problem could be just due to a software-related issue, but you need to troubleshoot your device to be able to determine the real cause. 

In this post, I will walk you through in troubleshooting your Galaxy A50 that turns off by itself. We will try to consider every possibility and rule them out one after another until we can determine the reason why the issue occurs and hopefully be able to fix it. If you’re one of the owners of this device and are currently having similar issue, continue reading because this article may be able to help you one way or the other. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A50 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Troubleshooting a Galaxy A50 that turns off on its own and won’t respond

The course of this troubleshooting will be to first rule out the possibility that the battery is already defective, and then we’ll try to see if the firmware has something to do with it. With that being said, here are the things you need to do: 

First solution: Try to use your phone while it’s charging

We would want to know if your Galaxy A50 still turns off by itself even if it’s connected to a stable power source. It is possible that the battery fails every time the phone turns off by itself. If such is the case, then the problem will not occur if the phone is charging, because even if the battery fails, the phone still has power from the adapter or charger. 

However, if this is a problem with the firmware, then it would still power off on its own even if it’s charging. If you think this is a hardware-related issue, there’s only so much you can do about it. It’s best to let the technician check it for you. However, if it’s just a firmware-related issue, then move on to the next solution. 

ALSO READ: Samsung Galaxy A50 screen flickering after getting wet

Second solution: Try using your phone in Safe mode

Another possibility that we need to look into is the chance that one or some of the apps you installed is causing the problem. So, try restarting your phone in safe mode to temporarily disable all third party applications. If the problem doesn’t occur while the phone is in this mode, then it means that it’s all just because of an app that you installed, and that makes the problem pretty easy to fix. Here’s how you run your phone in safe mode: 

  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

If the problem does not occur in this mode, here’s what you should do next: 

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed about the time when the phone started to power down by itself.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

On the other hand, if your Galaxy A50 still turns off on its own even in safe mode, then move on to the next solution. 

ALSO READ: What to do if your Samsung Galaxy A50 keeps lagging

Third solution: Reset all settings to fix phone that turns off by itself

You may have messed up some settings of your phone and that could be the reason why it powers down by itself. The next thing you have to do is bring all settings back to default values without deleting your files and data. If this is just due to some inconsistencies in the settings, then this will fix the problem. Here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap General management. 
  4. Touch Reset. 
  5. Tap Reset settings. 
  6. Tap the Reset settings button. 
  7. If prompted, enter your PIN, Password or Pattern. 
  8. Finally, tap Reset.

If the phone still turns off on its own after this, then move on to the next solution. 

ALSO READ: Samsung Galaxy A50 shows the error ‘Spotify keeps stopping’

Fourth solution: Wipe the cache partition

This will delete the old system cache and create a new one. It is important to do this procedure because it’s always possible that the problem is due to some corrupt cache files. So, for the sake of being thorough in our troubleshooting, follow these steps to wipe off the contents of the cache partition: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A50 logo shows, release all three keys.
  4. Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Once the phone has finished rebooting, try to see if it still turns off by itself. If it still does, then you have to do the next solution. 

ALSO READ: Snapchat keeps stopping on Samsung Galaxy A50. Here’s how to fix it.

Fifth solution: Master reset your phone

The reset is your last resort. This will rule out the possibility that it’s just a firmware-related problem. However, if the phone still turns off by itself even after the reset, then it would seem like it’s really a hardware problem. With that, you need a technician to fix check the phone for you. 

Before the reset, make sure to create a copy of your important files and data. After the backup, remove your Google account so that you won’t be locked out. When you’re ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A50 logo shows, release all three keys.
  4. Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy A50 that turns off on its own. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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