What to do if your Google Pixel 3 has poor call quality?

It seems like many Google Pixel 3 users have been complaining about poor call quality with their phones. Based on some reports, this problem could be with the firmware so before you actually do some troubleshooting procedures, it’s best to download available firmware updates as some said it fixed their problems.

Below are some troubleshooting procedures you can do if your phone continues to have very poor call quality. Continue reading as this article may be able to help you fix the problem one way or another.

If you are looking for a solution to a different problem, drop in on our Pixel 3 Help Guides page for we have already fixed some of the most common issues with this phone. Find problems that are similar with yours and feel free to use our solutions.

Now, here’s what you need to do if your Pixel 3 has poor call quality…

  1. Force restart your Pixel 3.
  2. Make sure it’s getting good signal.
  3. Run phone in safe mode and check call quality.
  4. Factory reset Pixel 3.

 

Here’s the reason why you need to do these things…

First, a forced restart will refresh your phone’s memory and reload all apps that services. If the call quality was fine until as of late, then it might be just a minor issue that can be fixed by a forced reboot. So, press and hold the Power button for about 20 seconds until the phone reboots. After this, try to check the call quality to see if it improved.

Another important thing you need to look into is the signal your phone is getting. Good signal means better call quality but if you’re in an area where the signal drops from time to time, then that could be the reason why the problem is happening. You don’t have to do anything to your phone because there’s no problem, it’s just that it’s not getting good signal. You may try making a call while in an area with strong network signal to confirm if it’s really an issue with the signal reception.

Next is run your phone in safe mode. This will temporarily disable all third-party apps and services. While in this mode, try to make a call and see if the call quality is better than when it’s in normal mode because if so, then it means you have an app that might be causing the problem. You have to find out which app it is and uninstall it. Here’s how to run your Pixel 3 in safe mode:

  1. Press and hold your device’s power button.
  2. On your screen, touch and hold Power off.
  3. If needed, tap OK.
  4. Your device starts in safe mode. You’ll see “Safe mode” at the bottom of your screen.

However, if the call quality is still poor even in this mode, then you have to factory reset your phone to rule out the possibility that it’s due to a firmware issue. With the reset, your phone will be brought back to its default settings and configuration that might just fix the problem. But make sure to backup all your files and data especially ones that are stored in your phone’s internal storage.

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.

Should the problem continue and the you’ve already done all this, then bring the phone to the shop so that a technician can check it up for you.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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