What to do if your Apple iPhone XS can’t connect to Wifi

An Apple iPhone XS that can’t connect to a Wifi network may have a minor problem or a very serious one. This, of course, depends on how the problem started. If it occurred without apparent reason or cause, then you may be able to fix it by doing a couple of procedures. However, if it started after a firmware update, then you may need to reset your iPhone or restore it.

In this post, I will provide you with the most practical ways in troubleshooting an iPhone XS that can no longer connect to the Wifi network. You must remember that it could not be just a problem with the phone but could be a problem with the network. Continue reading to learn more how to fix your iPhone XS with this kind of problem.

Before moving on to our troubleshooting guide, if you have other issues with your device, make sure to drop by our iPhone XS Help Guides for we already have solved some of the common problems with this phone. Try to browse through the page and scan for similar issues we’ve already tackled.

Solution 1: Forced Reboot

If you used to connect to the same Wifi network you’re already having issues with, then the problem could be temporary. Most of the time, minor issues can easily be fixed by simply rebooting your iPhone but this time, I want you to do the Forced Reboot or Soft Reset as it’s more effective than the normal reboot. Here’s how it’s done…

  1. Press and hold the Side/Power button and either Volume Up or Down buttons simultaneously and then release both buttons when the Slide to Power Off menu appears.
  2. Drag the power off slider to turn off your iPhone completely.
  3. After about 30 seconds, press and hold the Side/Power button again until the Apple logo appears.

After this, try to connect to the same network and if the problem persists, move on to the next solution.

Solution 2: Reboot Network Equipment

Just because your iPhone cannot connect to the network doesn’t mean that the problem is with it. There are times when a problem like this occurs due to an issue with your modem or router. So, if you’re connecting to your own network at home, then take time to reboot your network equipment. Just unplug them for a minute or two and then plug them back in and wait until they become active before reconnecting to the network.

However, if you’re simply trying to connect to a public network, then you don’t have any choice but to check if it’s really an issue with the network. If you have a laptop or other smartphones, you may try to connect to the same network to know if the problem happens only to your iPhone because if so, then continue troubleshooting. Otherwise, you just have to talk with the IT guys of the establishment that own the network you’re trying to connect to.

Solution 3: Restart WiFi Service on your iPhone XS

Assuming that the problem isn’t with the network, the next thing you must do is restart the Wifi service in your iPhone by turning it off and back on again. This usually refreshes the connection and often very effective in dealing with this kind of problem.

  1. Launch the Settings app.
  2. Tap Wi-Fi.
  3. Tap the switch next to Wi-Fi to turn the feature off for a few seconds then tap the switch again to turn Wi-Fi back on.

Solution 4: Forget WiFi Network

Another way to refresh the connection of your device to the network is by forgetting it and letting your device detect and reconnect to it. This is to be done manually and here’s how you do it:

  1. Open the Settings app.
  2. Tap Wi-Fi.
  3. Tap the information icon (i) next to the Wi-Fi network you want to forget.
  4. Select the option to Forget This Network.
  5. If prompted, tap Forget to confirm deletion of the selected network.

This is just the first part of the process. To reconnect to the same network, here’s what you need to do:

  1. Open the Settings app.
  2. Tap Wi-Fi.
  3. Tap Other…
  4. Enter the exact name of the network.
  5. Select the preferred security settings. Among the usual options are WPA2, WEP, or None.
  6. Enter the network password, if applicable.
  7. Then tap Join.

Usually, this kind of problem cannot go beyond this point because Wifi related issues are actually pretty minor. However, if the problem persists, then you will have to perform the next solution.

Solution 5: Reset Network Settings

Network-related issues are often fixed by doing this procedure as it brings your phone’s network settings back to its factory configuration. You must try it if the problem continues to bug you even after doing the first four procedures…

  1. Go to the Home screen then tap Settings.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset Network Settings.
  5. If prompted, enter your device passcode.
  6. Then tap the option to confirm network settings reset.

Solution 6: Restore your iPhone XS

After resetting the network settings in your device and the problem continues to bug you, then there’s a chance that it’s a firmware issue. You must try checking if there’s an available update for the firmware and download it if there is. If there’s none or if you just updated the system and then this problem started, then you must try restoring your iPhone.

  1. Connect your iPhone XS to your computer using the supplied USB/Lightning cable.
  2. Open iTunes on your computer and wait for it to recognize your iPhone.
  3. When your iPhone shows up in iTunes, select it.
  4. Then navigate to the Summary panel.
  5. Click the Restore [iPhone] button.
  6. Click the Restore button again to confirm.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!