Need help with your iPhone that is not charging? If so, then this post is for you. Read on to learn what options to try if your iPhone won’t charge for some reason.
One of the things you should do prior to confirming a new phone purchase is to test whether or not it’s charging. Doing so will save you time from returning the unit. However, this doesn’t guarantee that your iPhone will always be working perfectly as the first day you have it. And so you will eventually end up facing some troubles from turning the phone on or getting it recharged after it was first drained. In fact, you might have landed into this page because you’re already dealing with a similar problem. Power issues usually instigate after months or years of regular use of your phone.
In this case, they are transpiring among other symptoms of wear-and-tear. Charging problems in particular, are usually attributed to hardware damage like a damaged charger, defective charging port on the phone, or busted power outlet. But there are also some cases involving new iPhones that won’t charge that were attributed to software issues. This is often the case when bad apps cause the phone’s charging system to crash and therefore ruin its normal charging routine. Should this be the underlying cause, there’s a chance for you to fix the problem at home. Keep reading to learn more.
Before troubleshooting, check and see if the charging port on your iPhone is dirty. If necessary, remove any debris or dust that may be blocking the contact between the charger and the port. If the port is free from any debris or dust but your iPhone still doesn’t charge, try performing the following workarounds.
Force restart your iPhone while connected to charger.
Random issues in mobile devices, particularly new phones are usually triggered by minor software errors and glitches. And the simplest solution to these would be forced restart on the phone. As the name implies, it forces the phone to reboot. This is an alternative means to restart a frozen or stuck iPhone and it’s carried out distinctively depending on the iPhone model in use. If you’re trying to force restart an iPhone X or later variants, then here’s what you should do:
- Press and release the Volume Up button.
- Then press and release the Volume Down button.
- Finally, press and hold the Side button and then release it when the Apple logo appears.
If you’re dealing with the same no charging issue with an iPhone 7 and iPhone 7 Plus, here’s what you should do then:
- Press and hold the Volume Down button and the Power (Sleep/Wake) button simultaneously and then release both buttons with the Apple logo appears.
For earlier iPhone models like the iPhone 6s, 6s Plus, 6, SE and 5s, refer to these steps to force restart.
- Press and hold both the Power (Sleep/Wake) button and the Home button for a few seconds and then release both buttons when the Apple logo is displayed on the screen.
Similar to a soft reset or usual reboot, performing a forced restart does not require you to create backup files because it does not affect the internal data saved on the phone memory. Try and see if that fixes your iPhone that’s not charging.
Second solution: Connect your iPhone to the computer and attempt restoring iOS.
Another applicable workaround you can try if a forced restart doesn’t yield positive result is to use iTunes. This is when you’ll have to connect your iPhone to a computer using the Apple-supplied USB cable. Make sure that your computer does have the latest version of iTunes software installed and if possible, has Internet connection.
There are two procedures you can try to fix your iPhone’s charging problem in iTunes. You can try restoring your iPhone in recovery mode first. In this process, iTunes will attempt to repair major system errors while your iPhone is in a recovery state. To get started, connect your iPhone to the computer via USB cable. Once it’s connected, follow these steps to put your iPhone in recovery mode.
To enter recovery mode in iPhone 8 or later models, refer to these steps:
- Press and quickly release the Volume Up button.
- Then press and quickly release the Volume Down button.
- Finally, press and hold the Side button until the Recovery Mode screen appears.
Note: Don’t release the button if you see the Apple logo because you need to enter recovery mode.
To enter recovery mode on iPhone 7 and iPhone 7 Plus, follow these steps instead:
- Press and hold the Side/Power button and Volume Down button simultaneously and then release both buttons when the Recovery Mode screen shows up.
To enter recovery mode on iPhone 6s, 6s Plus, and earlier models, here’s what you should do:
- Press and hold both the Home button and Top/Power buttons simultaneously and then release both buttons when the Recovery Mode screen appears.
If the problem continues after performing a recovery mode restore, then you may opt to try the deepest type of system restore on an iPhone called DFU (Device Firmware Update) mode restore. In this process, your iPhone will run in a DFU state wherein it would still be able to communicate with iTunes even if the boot loader (operating system) has crashed or isn’t activated. This therefore allows iTunes to try repairing your iPhone even when the iOS isn’t responding.
The process of entering DFU mode may vary between iPhone models.
To enter DFU mode on the iPhone 6s, SE and earlier models, follow these steps:
- Connect your iPhone to the computer using the Apple-supplied USB cable/Lightning cable.
- When it’s connected, hold down both the Home button and Sleep/Wake button for about 8 seconds.
- After the elapse time, release the Sleep/Wake button but keep holding down the Home button until the screen is completely black.
If you see the Apple logo, it means that you’ve held down the Sleep/Wake button for too long and so you’ll have to start all over from the very beginning.
To enter DFU mode on the iPhone 7 and 7 Plus, follow these steps:
- Connect your iPhone to the computer via USB cable.
- While the device is connected, hold down both the Side button and Volume Down button simultaneously for 8 seconds.
- After the elapsed time, release the Side button but keep holding down the Volume Down button.
Holding the Side button for too long will prompt you with the Apple logo instead of a black display. If that happens, then you will need to start all over. But if the screen remains black, it denotes that your iPhone has successfully entered DFU mode and is all set for iTunes restore.
To enter DFU mode on the iPhone 8, 8 Plus, X and later models, refer to these steps:
- Connect the phone to the computer using the supplied USB cable.
- While the device is connected, press and release the Volume Up button.
- Then quick-press and release the Volume Down button.
- Press and hold down the Side button until the screen turns black then hold down both the Side button and Volume Down button for 5 seconds.
- After 5 seconds, release the Side button but keep holding down the Volume Down button until nothing is displayed on the screen.
Retry from the very step if you see an Apple logo on the screen but if it stays black, it means that your phone has successfully entered DFU mode. If iTunes will prompt you to restore your iPhone, just follow the onscreen commands to proceed. If your iPhone is still not charging after this, then move on to the next procedure.
What to do if your iPhone is able to charge again after restarting or restoring?
If you’re iPhone is able to charge again after performing any of the above procedures, install any pending updates for your apps and iOS. These updates are essential to keep your apps and operating system of your iPhone optimal and bug-free.
Resetting all settings on your iPhone can also help get rid of any invalid customizations that might have messed up the phone’s charging system and eventually hindered its charging routine.
Is your iPhone still won’t charge after restoring?
At this point, you may have to consider the possibility that you’re dealing with a hardware issue. It could be that the charging cable or charger itself is no longer working. Or it could be that the wall outlet in use is busted or not working. To rule these out, try to use other charging cable or alternative charger. If your iPhone is able to charge using other cable or charger, then you’ve identified the cause of the problem. As for the power outlet, try plugging the charger to a different outlet or else use other charging ports like computer’s USB port or portable power banks (if available).
If none of that helps, then that’s when you should consider setting up a service appointment. You can take your phone to an Apple-authorized service center in your place and have it scrutinized by an iPhone technician. Also bring its original charger so that it can also be scrutinized. If it’s not the phone or power source, the charger is likely to blame. If your iPhone is still new and under warranty, contact your iPhone provider to avail for warranty instead. You can request for a new charger replacement (if the original charger isn’t working) or avail for iPhone repair/replacement (if factory defect is present).
I hope that we’ve been able to help you fix your Apple iPhone that’s not charging. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!