What to do if you can’t send or receive emails on iPhone XR

One of the many useful features of an iPhone XR, or any smartphone for that matter, is email processing. Thus, setting up an email account is one of the first things that’s done after procuring a new device. After setting up the email account, you are all set to send and receive emails on your phone anytime and anywhere, for as long as it’s connected to the Internet. Nonetheless, there are some factors that could cause trouble and you will just realize that some is wrong if you cannot send or receive emails as you normally do. 

To give you some inputs, I’ve mapped out some helpful procedures that can help rule out common factors affect email processing features of your iPhone. Read on to learn what to do if for some reason, you cannot send or receive emails on your iPhone XR Mail application. 

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone XR Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

Troubleshooting iPhone XR that can’t send or receive emails

If your iPhone can’t send or receive emails, the problem could be account-related or just a minor connectivity issues. We need to troubleshoot the device to know exactly why this problem happens. With that said, here are the things you need to do…

First solution: Quit the Mail app and reboot (soft reset) your iPhone XR.

Random app glitches may affect your Mail app functions and thereby result in being unable to send and receive emails on your iPhone. If you’ve recently opened Mail app and haven’t closed the app, it is possible that it crashed while it’s left suspended in the background. In this case, simply close the Mail app then restart your iPhone to refresh its Mail app functions. Here’s how to end/quit Mail that’s left running among other background apps on your iPhone XR:

  1. On your Home screen, swipe your finger upward and then pause.
  2. Swipe left or right to search the Mail app preview.
  3. Then swipe the Mail app preview upward to close it.

It is also recommended to close any other background apps to prevent any of them from causing conflicts with the Mail app functions. After closing all the background apps, reboot (soft reset) your iPhone XR to eliminate minor system errors including corrupted temporary data that are causing the Mail functions to fail. Here is how to soft reset your iPhone:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Once the Slide to power off command appears, release the buttons.
  3. Slide the power slider off to the right to completely turn off the phone.
  4. After a few seconds, press and hold the Side/Power button again until the Apple logo appears then release.

There is no need to create a backup beforehand as this reset will not cause any data loss on your device. Just wait until your iPhone is finished booting up then launch the Mail app to create a sample email to send and receive.

ALSO READ: What to do if your iPhone XR WiFi button is greyed out

Second solution: Reset network settings on your iPhone XR.

Having misconfigured or invalid network settings on your iPhone may also result to various network issues including sending and receiving email problems. To eliminate network errors and glitches that are attributed to invalid network configurations, restoring the default or original network values and server settings can help clear out network errors and will likely fix any associated issue affecting the Mail app operations. Here what you should do then:

  1. Open the Settings app from your Home screen.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Select Reset network settings from the options.
  5. When prompted, enter your device passcode to continue.
  6. Then tap Reset network settings again to confirm the reset.

Once the reset is done, your phone will restart automatically. As soon as it boots up, re-establish your network connection and then launch the Mail app again to see if the problem on sending and receiving emails has been corrected.

ALSO READ: Fix an iPhone XR that cannot send or receive picture messages or MMS

Third solution: Delete your email account on your iPhone XR and then set it up again.

The problem could also be due to the email account itself. To clear out account-related issues, deleting the problematic email account is recommended. This will allow you to set up the email account again as new. All the email messages won’t be deleted during the process unless it is done through the webmail. If you wish to give it a try, then simply follow these steps:

  1. From the Home screen, go to Settings.
  2. Select Password & Accounts.
  3. Then tap the email account you wish to delete.
  4. Tap on Delete Account option to confirm. Then reboot your iPhone XR after deleting the email account.

Once your iPhone is already turned back on, add or set up your email account again using these steps:

  1. Go to Settings from the Home screen, and then select Password & Accounts menu.
  2. Tap on Add Account option.
  3. Then select your email provider.
  4. Key in the correct information for the email address and password and then tap Next to continue.
  5. Once the Mail app verified your email account, select the information from your email account that you wish to be sync on your device like Contacts and Calendars.
  6. Then tap Save.

Wait until the email set up has been completed. Then open your Mail app and try sending a sample email to your own email address. If you can receive the email, then it denotes that email processing via Mail app is already working as intended. Otherwise, proceed to the next solution to rule out other factors.

Fourth solution: Verify and configure the email settings.

Upon setting up the email account on your device, the iOS automatically uses the correct account settings. However, there is still a tendency of invalid values being set. To ensure that the correct settings for incoming and outgoing servers are used, check the email settings in your Mail app. If you are not sure what information to use, check the Mail Settings Lookup tool at the Apple website or contact your email service provider to get the correct server information. Then follow the steps below to verify the email account settings that you have on your iPhone:

  1. From the Home screen, go to Settings.
  2. Select Password & Account.
  3. Select your email account.
  4. Then tap on the email address next to Account to check for incoming and outgoing mail server information. 

Make sure that it matches with the information provided by your email provider or the recommended settings shown on the Mail Settings Lookup tool.

ALSO READ: How to fix an iPhone XR that’s not ringing for incoming calls

Fifth solution: Update the software of your iPhone.

If you’re still unable to send and receive emails on your iPhone XR via Mail app after performing all the above procedures, then you must be dealing with complex email errors or critical Mail bug that needs more advanced solution. These are the instances when iOS updates play a vital role. Software updates released by Apple typically embed fix codes and patches that are programmed to eliminate stubborn symptoms inflicted by tough malwares and bugs. If you wish to try this method, then make sure that your iPhone has ample battery life (at least 50%), has a stable internet connection and enough memory storage. Then you may proceed to checking, downloading and installing available iOS updates via OTA (over-the-air) with these steps:

  1. Go to Settings from your Home screen.
  2. Select General.
  3. Tap Software Update.

If a new iOS version is available, an update notification will pop up. Then follow the onscreen commands to Download and Install the update. 

Restart (soft reset) your iPhone XR after the update has been installed completely. This is to ensure that the new system changes are properly saved and implemented. A reboot can also refresh iOS apps including the Mail app and the entire operating system. After the phone reboots, launch the Mail app and see if the problem is fixed.

Still cannot send or receive emails on your iPhone XR?

If you’ve reached this point having the same problem, then you may have to consider resorting to a full system resets. Among the last options to consider include a factory reset, recovery mode restore and DFU mode restore through iTunes. These methods are usually carried out to deal with more complex system errors that caused recurring symptoms and persistent issues. The only downside is the fact that they can result in permanent data loss. Should you wish to proceed, be sure to back up all your important files beforehand. 

To make sure that the problem isn’t inflicted by temporary network outages like scheduled server maintenance or unexpected technical network problems, contact your Internet service provider to check.

For further assistance and more advanced email solutions, contact your email service provider or Apple Support and let them know about the problem you’re dealing with. There might be some advanced settings that need to be configured to repair your iPhone’s Mail app functions. If you see any error codes or warning messages, be sure to relay that information so that they can use it as a clue or further reference in determining what went wrong and the required solution.

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