What to do if Apple iPhone XS WiFi keeps disconnecting

It is important that your Apple iPhone XS has a working WiFi connection as most of the time, it’s the most preferred method in connecting to the Internet. If it starts disconnecting by itself, it doesn’t necessarily mean that it’s a problem with your iPhone. There’s always a chance that the problem is caused by a failing network equipment.

That’s the reason why you need to perform even some basic troubleshooting procedures before you decide to bring the phone back to the Apple Store and have it checked by a technician. We’ve seen cases like this in the past that were fixed without needing any help from a tech and if it’s the case with your phone, you may be saved from all the hassle in taking a trip to the store and have to wait an hour or two.

Before we move on to our troubleshooting, if you have other issues with your phone, make sure to drop in on our iPhone XS Help Guides page for we have already solved many problems with this device. Browse through the page and find issues that are similar with yours as the solutions we provided may be able to help you.

Going back to our troubleshooting, here are the things you need to do if WiFi starts to disconnect by itself in your iPhone XS…

  1. Force restart iPhone XS.
  2. Reboot network equipment.
  3. Reset Network Settings.
  4. Factory Reset iPhone XS.

You must begin your troubleshooting by refreshing your phone’s memory and reloading all its applications and services. You can do this by doing the forced restart. The problem can be just a result of a minor glitch in the system or some services. I personally encountered this kind of problem and I fixed it with a normal reboot. Forced reboot is more effective and this is how it’s done:

  1. Press and quickly release the Volume Up key.
  2. Press and quickly release the Volume Down key.
  3. Press and hold the Side key until you see the Apple logo.

Continue using your iPhone after doing this procedure to know if the WiFi still disconnects by itself after some time of use.

Rebooting your network equipment should be the next thing you must do if the first procedure failed to fix the problem. As I said earlier, this could be just a result of a minor problem with your modem or router. Unplug the device, leave it powered off for a minute or two and then plug it back in. Once active, allow your phone to reconnect to the network and see if the problem continues.

Next, reset the network settings to refresh the connection between your iPhone XS and the network. By doing this, you’re bringing your phone’s network settings back to default and the following changes will occur:

  • Stored Wi-Fi networks will be deleted.
  • Stored tethered connections will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.
  • Preferred mobile network type will be set to best.

You will have to allow your iPhone to scan for available hotspots and reconnect. Here’s how you reset the network settings:

  1. From the Home screen, tap Settings > General > Reset.
  2. Tap Reset Network Settings
  3. Type in the device password if prompted.
  4. Confirm selection.

A factory reset is necessary if Wifi still disconnects after resetting the network settings. We will now try to rule out the possibility that it’s a firmware issue and if it continues after the reset, then it’s time you brought it back to the store and have the tech take a look at it as it could be a hardware problem.

  1. Create a backup of your personal data.
  2. Tap to open the Settings app from Home.
  3. Tap on General.
  4. Scroll down to and then tap on Reset.
  5. Select the option to Erase all content and settings. This will master reset your iPhone XR.
  6. If prompted, enter your device passcode to continue.
  7. Then tap the option to confirm factory reset.
  8. Set up your iPhone XS again but do not restore from your backups. Instead, let the phone run for at least 24 hours without them and observe how wifi works. If wifi functions normally and won’t drop at random, then that’s a confirmation that one of your apps was the reason for the trouble.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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