In this troubleshooting guide, we will show you how to unfreeze a frozen Galaxy Note 20. There are only a couple of possibilities; it’s either it’s a problem with the hardware, which needs a technician to be fixed, or it can be just a minor firmware issue that you can fix on your own. Continue reading to learn more.
Whether your phone is stuck on an app or a black screen, such a problem can be pretty minor. You will be able to fix it by simply doing one or a couple of procedures, provided that there are no signs of physical damage. If you’re one of the users with this kind of problem, then here’s what you should do:
First solution: Do the Forced Restart
Freezing issues are always a problem with the firmware. There are times when the system hangs or just stops working. When that happens, your device will become stuck on a certain screen. But you can always fix it by doing the Forced Restart. Here’s how:
- Press and hold the Volume Down button and the Power key for 8 seconds. This will trigger your phone to reboot.
- Once the logo shows, release both keys and allow it to continue the boot process.
Regardless of whether the device froze while you were using an app, or would no longer power on, the Forced Restart will always trigger it to restart or boot up.
If you can make the Samsung logo show, then that’s a sign that the problem is fixed.
Second solution: Charge your phone and do the Forced restart
If your Note 20 is stuck on a black screen and won’t respond with the first solution, then it’s possible that the battery is drained. There are times when the firmware will crash if you allow your phone to run out of juice completely. While both issues are pretty minor, they can still make your phone unresponsive. So here’s what you have to do about it:
- Plug the charger to a working power outlet.
- Connect your phone to it using the original cable.
- Regardless of whether the device shows the charging sign or not, leave it connected to the charger for at least 10 minutes.
- After that, press and hold the Volume Down button and Power key for 8 seconds.
- Release both keys if the Samsung logo shows.
Most of the time, these are the only solutions you can use to unfreeze a frozen Galaxy Note 20. However, if the problem continues even after doing these solutions, then it’s time to have the device checked. The problem can be with the firmware.
And that’s how you unfreeze a frozen Galaxy Note 20. We hope that this troubleshooting guide can help you one way or the other.
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